{"schemaVersion":"jobsearcher.job.v1","id":"732acc5283778166ca7ea829","url":"https://jobsearcher.com/jobs/732acc5283778166ca7ea829","canonicalUrl":"https://jobsearcher.com/jobs/732acc5283778166ca7ea829","title":"Technical Support Engineer","description":"Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people.\nOur helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide incredible customer support.\nOur Technical Support Engineers help diagnose and solve technical issues by email, phone, and chat. They work with big enterprise customers who have sysadmins of their own, all the way down to single-user accounts with not-so-technical administrators. We aim to provide fast and accurate help whenever it's needed.\nWhat will you be doing?\nThis is a varied customer-facing role. You'll be performing deep technical troubleshooting to help solve complex problems for our customers. Also, working closely with our Customer Support team and other Technical Support engineers, and you'll often work directly with our software engineers (e.g. reproducing issues, collecting technical information/diagnostics etc) to identify issues in our products and coordinate solutions with customers.\nRequirements\n2-3 years experience in technical support (L2 or L3), preferably in product support.\nStrong written and verbal communication skills are required. You will interact with customers in different stages from pre-sales to potential crisis scenarios. Empathy for our customers and determination to fight in their corner is critical.\nAbility to learn how to support Deskpro’s technical elements (e.g installing software on servers, APIs, integrations, installers, data migration etc.).\nA love for problem solving, troubleshooting issues and a strong drive to learn new technologies.\n\nCore competencies\nLinux web hosting sysadmin experience. You should know your tools very well (e.g. curl, dig, git, traceroute, grep, ssh).\nStrong familiarity with multiple Linux distributions, including Ubuntu and RHEL.\nStrong familiarity with the Linux CLI.\nExperience supporting Nginx, PHP and MySQL.\nExperience identifying and diagnosing issues from analysing logs, stack traces, browser development tools and HAR exports.\nCreative problem solving. Deskpro runs on-premise as well as in the cloud; sometimes you will be troubleshooting with incomplete information with no direct access to customer services.\n\nBonus Points\nExperience working with container technology (e.g. docker)\nExperience with cloud platforms (e.g. AWS, GCP)\nExperience with virtualization technologies (e.g. VMWare, Virtualbox, Hyper-V)\nExperience with other technology our app uses (SMTP/email, Active Directory, SAML, etc)\nExperience with Windows and Windows Server.\nBenefits\nCompetitive Salary + share options\nBenefits package, including 401k and healthcare benefits.\nA chance to be truly invested in a growing software company, with generous share options.\nA mixture of autonomy over your role and real responsibilities to the team and business.\nFor more information, you can visit our Careers page\nNo recruiters or agencies please.","company":"Deskpro","rawCompany":"deskpro","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:34:50.838Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer","description":"Deskpro is award winning helpdesk software that helps to bring better online customer service to millions of people.\nOur helpdesk software platform allows organisations to consolidate all of their customer support channels (email, phone, live chat, social) into one place. Giving them the software tools needed to provide incredible customer support.\nOur Technical Support Engineers help diagnose and solve technical issues by email, phone, and chat. They work with big enterprise customers who have sysadmins of their own, all the way down to single-user accounts with not-so-technical administrators. We aim to provide fast and accurate help whenever it's needed.\nWhat will you be doing?\nThis is a varied customer-facing role. You'll be performing deep technical troubleshooting to help solve complex problems for our customers. Also, working closely with our Customer Support team and other Technical Support engineers, and you'll often work directly with our software engineers (e.g. reproducing issues, collecting technical information/diagnostics etc) to identify issues in our products and coordinate solutions with customers.\nRequirements\n2-3 years experience in technical support (L2 or L3), preferably in product support.\nStrong written and verbal communication skills are required. You will interact with customers in different stages from pre-sales to potential crisis scenarios. Empathy for our customers and determination to fight in their corner is critical.\nAbility to learn how to support Deskpro’s technical elements (e.g installing software on servers, APIs, integrations, installers, data migration etc.).\nA love for problem solving, troubleshooting issues and a strong drive to learn new technologies.\n\nCore competencies\nLinux web hosting sysadmin experience. You should know your tools very well (e.g. curl, dig, git, traceroute, grep, ssh).\nStrong familiarity with multiple Linux distributions, including Ubuntu and RHEL.\nStrong familiarity with the Linux CLI.\nExperience supporting Nginx, PHP and MySQL.\nExperience identifying and diagnosing issues from analysing logs, stack traces, browser development tools and HAR exports.\nCreative problem solving. Deskpro runs on-premise as well as in the cloud; sometimes you will be troubleshooting with incomplete information with no direct access to customer services.\n\nBonus Points\nExperience working with container technology (e.g. docker)\nExperience with cloud platforms (e.g. AWS, GCP)\nExperience with virtualization technologies (e.g. VMWare, Virtualbox, Hyper-V)\nExperience with other technology our app uses (SMTP/email, Active Directory, SAML, etc)\nExperience with Windows and Windows Server.\nBenefits\nCompetitive Salary + share options\nBenefits package, including 401k and healthcare benefits.\nA chance to be truly invested in a growing software company, with generous share options.\nA mixture of autonomy over your role and real responsibilities to the team and business.\nFor more information, you can visit our Careers page\nNo recruiters or agencies please.","datePosted":"2026-04-12T20:34:50.838Z","dateModified":"2026-04-12T20:34:50.838Z","hiringOrganization":{"@type":"Organization","name":"Deskpro","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"732acc5283778166ca7ea829"},"url":"https://jobsearcher.com/jobs/732acc5283778166ca7ea829"}}