{"schemaVersion":"jobsearcher.job.v1","id":"73264be43d9fcd660929e91c","url":"https://jobsearcher.com/jobs/73264be43d9fcd660929e91c","canonicalUrl":"https://jobsearcher.com/jobs/73264be43d9fcd660929e91c","title":"IT Support Specialist (Client-Facing)","description":"Job Description\n\nAbout the RoleWe’re seeking a customer-focused IT Support Specialist who thrives at the intersection of technology and people. This role combines hands-on technical troubleshooting with client interaction, making it ideal for someone who enjoys solving problems while delivering top-tier service.You’ll play a key role in maintaining our 5-star customer experience, supporting both remote and on-site clients, and helping ensure smooth day-to-day operations in a small office environment.What You’ll DoRespond to customer inquiries via phone and emailManage and coordinate support tickets from start to resolutionProvide remote and on-site technical supportTroubleshoot issues related to:IP phones and camera systemsWi-Fi and wired networksPC hardware and softwareVisit client sites as needed for service callsSupport daily operations in a small, team-oriented officeWhat We’re Looking ForAssociate’s or Bachelor’s degree requiredPrevious customer service experience (help desk, IT support, hospitality, or similar)Strong communication skills (phone and in-person)Solid IT knowledge, including:Networking, IP phones, and camera systemsPC troubleshooting and diagnosticsProficiency with:Microsoft OfficeGoogle WorkspaceCommon diagnostic toolsAbility to work independently and manage prioritiesProblem-solver mindset with a focus on delivering solutionsSuccess in This Role MeansMaintaining a 5-star customer satisfaction ratingResponding to all client inquiries within 24 hoursDelivering accurate, reliable technical solutionsAnticipating client needs and answering questions before they’re askedCompensation & Benefits$20–$25/hour (based on experience)Benefits include:100% employer-paid health, dental, and vision insuranceFlexible PTO policy401(k) with employer matchCompany DescriptionWe are a homegrown, local Texas company that started with a plan that has now become our mission and purpose: to serve our clients and candidates alike. Our forged relationships have withstood many challenges because of hard work and our core values. A quote we live by: \"If you hire people just because they can do a job, they'll work for your money. But if you hire people who believe what you believe, they'll work for you with blood, sweat, and tears.\" — Simon SinekCompany DescriptionWe are a homegrown, local Texas company that started with a plan that has now become our mission and purpose: to serve our clients and candidates alike. Our forged relationships have withstood many challenges because of hard work and our core values. A quote we live by: \"If you hire people just because they can do a job, they'll work for your money. But if you hire people who believe what you believe, they'll work for you with blood, sweat, and tears.\" — Simon Sinek","company":"Building Team Solution","rawCompany":"building team solution","city":"Georgetown","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-09T10:30:56.934Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Specialist (Client-Facing)","description":"Job Description\n\nAbout the RoleWe’re seeking a customer-focused IT Support Specialist who thrives at the intersection of technology and people. This role combines hands-on technical troubleshooting with client interaction, making it ideal for someone who enjoys solving problems while delivering top-tier service.You’ll play a key role in maintaining our 5-star customer experience, supporting both remote and on-site clients, and helping ensure smooth day-to-day operations in a small office environment.What You’ll DoRespond to customer inquiries via phone and emailManage and coordinate support tickets from start to resolutionProvide remote and on-site technical supportTroubleshoot issues related to:IP phones and camera systemsWi-Fi and wired networksPC hardware and softwareVisit client sites as needed for service callsSupport daily operations in a small, team-oriented officeWhat We’re Looking ForAssociate’s or Bachelor’s degree requiredPrevious customer service experience (help desk, IT support, hospitality, or similar)Strong communication skills (phone and in-person)Solid IT knowledge, including:Networking, IP phones, and camera systemsPC troubleshooting and diagnosticsProficiency with:Microsoft OfficeGoogle WorkspaceCommon diagnostic toolsAbility to work independently and manage prioritiesProblem-solver mindset with a focus on delivering solutionsSuccess in This Role MeansMaintaining a 5-star customer satisfaction ratingResponding to all client inquiries within 24 hoursDelivering accurate, reliable technical solutionsAnticipating client needs and answering questions before they’re askedCompensation & Benefits$20–$25/hour (based on experience)Benefits include:100% employer-paid health, dental, and vision insuranceFlexible PTO policy401(k) with employer matchCompany DescriptionWe are a homegrown, local Texas company that started with a plan that has now become our mission and purpose: to serve our clients and candidates alike. Our forged relationships have withstood many challenges because of hard work and our core values. A quote we live by: \"If you hire people just because they can do a job, they'll work for your money. But if you hire people who believe what you believe, they'll work for you with blood, sweat, and tears.\" — Simon SinekCompany DescriptionWe are a homegrown, local Texas company that started with a plan that has now become our mission and purpose: to serve our clients and candidates alike. Our forged relationships have withstood many challenges because of hard work and our core values. A quote we live by: \"If you hire people just because they can do a job, they'll work for your money. But if you hire people who believe what you believe, they'll work for you with blood, sweat, and tears.\" — Simon Sinek","datePosted":"2026-04-09T10:30:56.934Z","dateModified":"2026-04-09T10:30:56.934Z","hiringOrganization":{"@type":"Organization","name":"Building Team Solution","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Georgetown","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"73264be43d9fcd660929e91c"},"url":"https://jobsearcher.com/jobs/73264be43d9fcd660929e91c"}}