{"schemaVersion":"jobsearcher.job.v1","id":"732621467a5d1f5da4f3609b","url":"https://jobsearcher.com/jobs/732621467a5d1f5da4f3609b","canonicalUrl":"https://jobsearcher.com/jobs/732621467a5d1f5da4f3609b","title":"Builder Support Representative","description":"Who We Are\n\nWorking at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/\nBuilder Support Representative\nThe primary responsibility of the Builder Support Representative Level I role is to assist the Outside Builder Sales team in the sales cycle, adding value to create customers for life. This includes problem solving, tracking orders, creating orders, communicating backorders, scheduling deliveries, trouble-shooting issues, and assisting with billing discrepancies. Most of the customer interactions will be by phone or email.\nKey Responsibilities\nADMINISTRATIVE\nMaintain a full understanding of product lines, nuances to products, and be able to create complete, accurate specifications on demand.\nUtilize Eclipse to manage backorders communicated by writer (calling queue).\nReceive and execute purchase orders on behalf of customer’s needs.\nManage backorders by contacting vendors for updates on ETAs and communicate to the writer and the customer. Provide solutions as needed.\nEnter Service Now tickets for maintenance issues, technical issues.\nSuccessfully complete all assigned training within given timeframe.\nSchedule delivery and install\nWork with the builder to reconcile billing discrepancies\nInterface with project managers and construction superintendents to coordinate deliveries, provide ETA, etc.\nRelease products by “need by” dates\nFollow company & showroom level standard operating procedures.\nCUSTOMER FOCUS\nAnswer phones promptly (within three rings) using Reece phone etiquette.\nOwn the call by trouble-shooting issues and following up with updates until resolved.\nProvide clear communication to customer as well as writer utilizing internal notes section in Eclipse and/or Salesforce\nWork closely with vendors to make sure product shipment /delivery dates are adhered to and communicate changes appropriately to the customer.\nAchieve Net Promoter Score (to be implemented) and online reviews of >4.5.\nRoutinely share feedback with Manager, tracking trends of customer issues and communicating potential process improvements.\nSALES\nProvide sales assistance, acting in place of the outside sales team member if not available.\nProvide post-sale service by scheduling service calls and following up on all those requests within 1 business day.\nProvide proactive post-sale service to ensure deliveries and installations went well.\nPerform other duties as assigned\nKey COMPETENCIES AND SKILLS REQUIRED\nCOMMUNICATION\nStrong verbal communication skills with the ability to convey information concisely.\nStrong written skills to respond professionally and concisely via email.\nMaintain composure and demonstrate urgency to give the customer confidence that their issue(s) can be resolved timely.\nListen to understand the core issue and demonstrate empathy.\nUpward communication on trends, vendor issues, etc.\nINTERPERSONAL\nCollaborates with Sales Representatives, Showroom and Network Consultants\nAbility to show empathy and urgency via phone.\nTIME MANAGEMENT\nEffectively managing one’s time and resources to ensure that work is completed efficiently.\nAbility to prioritize customers based on deadlines\nSelf-structure to manage workload, creating tasks in Salesforce for follow-up items\nPROBLEM SOLVING\nStrong understanding of products for both showrooms and plumbing\nAbility to use extensive product knowledge to troubleshoot customer inquiries\nMinimum Qualifications\nWhat education and experience are required?\nAssociates degree or higher\n1+ years in customer service role for a complex sales cycle in similar industries\nProficient in Microsoft Suite of products\nBilingual is preferred\nPreferred Qualifications\nBachelor’s degree or higher\nMore than 1 year of experience in a similar customer service role\nStrong technical knowledge and ability to learn software such as Salesforce\nFollowing is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role:\nAttendance – Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.\nPhysical Capacities – Lift up to 25 pounds on occasion, sitting and standing for extended periods.\nOperation of Office Equipment — Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.\nOral Communication Skills – Speaking, Speech Clarity, and Speech Recognition.\nWritten Communication Skills – Writing, Reading and Written Comprehension, and Written Expression.\nMental Capacities – Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management.\nOur commitment to excellent customer service is just part of our story. We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.\nAll full-time associates are eligible for the following benefits:\nMedical and Dental Insurance\nFlexible Spending Accounts and Health Savings Accounts\nCompany-paid Life Insurance\nShort Term Disability\n401(k) Plan\nPaid Time Off (PTO) - plus paid holidays\nParental Leave\nVoluntary benefits:\nVision\nLong-term Disability\nVoluntary Life and AD&D Insurance\nAdditional Voluntary Benefits through Corestream\nWe're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.","company":"Reece","rawCompany":"reece","city":"Tempe","state":"AZ","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:27:07.630Z","occupations":[{"code":"41-4012.00","title":"Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products","slug":"sales-representatives-wholesale-and-manufacturing-except-technical-and-scientific-products"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"423720","title":"Plumbing and Heating Equipment and Supplies (Hydronics) Merchant Wholesalers","slug":"plumbing-and-heating-equipment-and-supplies-hydronics-merchant-wholesalers"},{"code":"236117","title":"New Housing For-Sale Builders","slug":"new-housing-for-sale-builders"},{"code":"444140","title":"Hardware Retailers","slug":"hardware-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Builder Support Representative","description":"Who We Are\n\nWorking at Reece & Fortiline means being part of a growing global company that brings our purpose and values to life every day. We celebrate our team members living our values and provide opportunities to build a long and remarkable career. We’re proud to support essential industries helping bring clean air and water to everyone. To learn more about our purpose and values, visit our career site at https://careers.reece.com/us/\nBuilder Support Representative\nThe primary responsibility of the Builder Support Representative Level I role is to assist the Outside Builder Sales team in the sales cycle, adding value to create customers for life. This includes problem solving, tracking orders, creating orders, communicating backorders, scheduling deliveries, trouble-shooting issues, and assisting with billing discrepancies. Most of the customer interactions will be by phone or email.\nKey Responsibilities\nADMINISTRATIVE\nMaintain a full understanding of product lines, nuances to products, and be able to create complete, accurate specifications on demand.\nUtilize Eclipse to manage backorders communicated by writer (calling queue).\nReceive and execute purchase orders on behalf of customer’s needs.\nManage backorders by contacting vendors for updates on ETAs and communicate to the writer and the customer. Provide solutions as needed.\nEnter Service Now tickets for maintenance issues, technical issues.\nSuccessfully complete all assigned training within given timeframe.\nSchedule delivery and install\nWork with the builder to reconcile billing discrepancies\nInterface with project managers and construction superintendents to coordinate deliveries, provide ETA, etc.\nRelease products by “need by” dates\nFollow company & showroom level standard operating procedures.\nCUSTOMER FOCUS\nAnswer phones promptly (within three rings) using Reece phone etiquette.\nOwn the call by trouble-shooting issues and following up with updates until resolved.\nProvide clear communication to customer as well as writer utilizing internal notes section in Eclipse and/or Salesforce\nWork closely with vendors to make sure product shipment /delivery dates are adhered to and communicate changes appropriately to the customer.\nAchieve Net Promoter Score (to be implemented) and online reviews of >4.5.\nRoutinely share feedback with Manager, tracking trends of customer issues and communicating potential process improvements.\nSALES\nProvide sales assistance, acting in place of the outside sales team member if not available.\nProvide post-sale service by scheduling service calls and following up on all those requests within 1 business day.\nProvide proactive post-sale service to ensure deliveries and installations went well.\nPerform other duties as assigned\nKey COMPETENCIES AND SKILLS REQUIRED\nCOMMUNICATION\nStrong verbal communication skills with the ability to convey information concisely.\nStrong written skills to respond professionally and concisely via email.\nMaintain composure and demonstrate urgency to give the customer confidence that their issue(s) can be resolved timely.\nListen to understand the core issue and demonstrate empathy.\nUpward communication on trends, vendor issues, etc.\nINTERPERSONAL\nCollaborates with Sales Representatives, Showroom and Network Consultants\nAbility to show empathy and urgency via phone.\nTIME MANAGEMENT\nEffectively managing one’s time and resources to ensure that work is completed efficiently.\nAbility to prioritize customers based on deadlines\nSelf-structure to manage workload, creating tasks in Salesforce for follow-up items\nPROBLEM SOLVING\nStrong understanding of products for both showrooms and plumbing\nAbility to use extensive product knowledge to troubleshoot customer inquiries\nMinimum Qualifications\nWhat education and experience are required?\nAssociates degree or higher\n1+ years in customer service role for a complex sales cycle in similar industries\nProficient in Microsoft Suite of products\nBilingual is preferred\nPreferred Qualifications\nBachelor’s degree or higher\nMore than 1 year of experience in a similar customer service role\nStrong technical knowledge and ability to learn software such as Salesforce\nFollowing is a list of physical and mental requirements identified as necessary to achieve the essential functions of this role:\nAttendance – Ability to maintain the scheduled days and hours, including onsite presence at the assigned location as specified.\nPhysical Capacities – Lift up to 25 pounds on occasion, sitting and standing for extended periods.\nOperation of Office Equipment — Job requires operation of equipment common to office settings, including computers, copiers, and other office equipment, including Near Vision, Manual Dexterity, and working in proximity to equipment.\nOral Communication Skills – Speaking, Speech Clarity, and Speech Recognition.\nWritten Communication Skills – Writing, Reading and Written Comprehension, and Written Expression.\nMental Capacities – Achievement/Effort, Active Listening, Adaptability/Flexibility, Analytical Thinking, Attention to Detail, Category Flexibility, Concern for Others, Cooperation and Coordination, Critical Thinking, Deductive Reasoning, Dependability, Independence, Inductive Reasoning, Information Ordering, Initiative, Innovation, Maintenance of Relationships, Integrity, Oral Comprehension and Expression, Problem Sensitivity, Selective Attention, Self-Control, Service Orientation, Social Orientation, Social Perceptiveness, Stress Tolerance, Support, and Time Management.\nOur commitment to excellent customer service is just part of our story. We’re also dedicated to supporting our most valuable asset, our associates! One of the ways we do this is by offering a variety of high-quality benefits for our associates and their families.\nAll full-time associates are eligible for the following benefits:\nMedical and Dental Insurance\nFlexible Spending Accounts and Health Savings Accounts\nCompany-paid Life Insurance\nShort Term Disability\n401(k) Plan\nPaid Time Off (PTO) - plus paid holidays\nParental Leave\nVoluntary benefits:\nVision\nLong-term Disability\nVoluntary Life and AD&D Insurance\nAdditional Voluntary Benefits through Corestream\nWe're an equal opportunity employer and we welcome diversity and inclusion! Reece USA is an Equal Opportunity Employer— Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, and any other status protected by law.","datePosted":"2026-04-12T20:27:07.630Z","dateModified":"2026-04-12T20:27:07.630Z","hiringOrganization":{"@type":"Organization","name":"Reece","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Tempe","addressRegion":"AZ","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"732621467a5d1f5da4f3609b"},"url":"https://jobsearcher.com/jobs/732621467a5d1f5da4f3609b"}}