{"schemaVersion":"jobsearcher.job.v1","id":"7312ab841bc1274d2bbddb3b","url":"https://jobsearcher.com/jobs/7312ab841bc1274d2bbddb3b","canonicalUrl":"https://jobsearcher.com/jobs/7312ab841bc1274d2bbddb3b","title":"Customer Experience Internship","description":"Requirements\r\nQualifications / Experience / Technical Skills:\r\nBuild Workflow Automation: Using Workato, design and implement basic automated workflows that allow us to conduct listening posts at set points in our customers' and partners' journeys\r\nAgent Building: Design and deploy AI agents that can autonomously execute multi-step tasks, including feedback collection, analysis, and reporting workflows\r\nAI Prompting: Ability to craft effective prompts for large language models to extract insights, generate summaries, classify feedback, and produce structured outputs reliably\r\nMCP Server Building: Experience or strong interest in building Model Context Protocol (MCP) servers to connect AI models to internal tools, data sources, and business systems\r\nAgentic, Automation, and Integration Troubleshooting: Ability to diagnose and resolve issues across agentic AI workflows, Workato recipes, and third-party integrations — with a methodical approach to root cause analysis\r\nProblem-Solving Skills: Ability to troubleshoot issues and use resources to explore new approaches. Capable of debugging automation and integration issues efficiently, with a strong problem-solving mindset and attention to detail\r\nAgile Methodologies: Experience working in Agile development environments, participating in sprint planning, and delivering automation and integration solutions iteratively\r\nDocumentation and Testing: Proficiency in documenting processes, creating test cases, and conducting thorough testing to ensure the reliability and scalability of solutions\r\nMonitoring and Performance Optimization: Ability to monitor automated workflows, identify performance bottlenecks, and optimize integration processes for efficiency and scalability\r\nSoft Skills / Personal Characteristics:\r\nCustomer-oriented mindset: Must possess a customer-centric perspective and the ability to understand and empathize with our customers' and partners' journeys\r\nMeticulous attention to detail: to ensure the accuracy of workflows, extracted data, and the quality of its insights\r\nCommunication and Collaboration: Excellent communication skills that enable effective collaboration with cross-functional teams\r\nResourceful: Able to work independently and efficiently to solve problems, suggest new ideas, and meet deadlines\r\nThoughtful team player: a quick learner, and have a \"self-starter\" attitude with a growth mindset\r\nWhat the job involves\r\nWe are looking for an exceptional intern to join our Partner and Customer Experience Team\r\nIn this role, you will contribute to ongoing technical projects that involve gathering and analyzing partner and customer feedback and implementing related initiatives\r\nYour primary responsibility will be to build agentic AI projects and automated listening posts to gather partner and customer feedback, along with reporting to summarize the results\r\nThese efforts will enhance our partners' and customers' journeys and improve our customers' outcomes\r\nIn this role, you will also be responsible to:\r\nAgentic AI-Powered Reporting: Building and operating agentic AI workflows that automatically analyze customer and partner feedback at scale, surfacing themes, sentiment, and signals, and generating structured reports and summaries for team and stakeholder consumption\r\nBuilding Automation: Update current Workato recipes and build new Workato recipes to automatically facilitate listening posts at set points in our customer and partner journeys\r\nFeedback Analysis: Collaborating with the team to analyze qualitative and quantitative feedback from various channels such as surveys, reviews, and social media to extract valuable insights and trends\r\nFeature Enhancement: Assist in identifying areas for improvement based on analyzing customer feedback and contributing ideas for new features or enhancements that address customer needs\r\nProject Support: Supporting ongoing experience team projects by creating enablement and listening posts, as well as assisting in the development and implementation of reporting and analytical models\r\nCommunication and Reporting: Effectively communicate findings and insights to cross-functional teams and assist in preparing reports and presentations to stakeholders\r\nContinuous Learning: Actively staying updated on industry trends and advancements in agentic AI, text analytics, and customer experience management practices, and applying this knowledge to enhance our tools, processes and methodologies\r\nAvailable for collaboration during standard US hours of operation\r\nJ-18808-Ljbffr","company":"Workato","rawCompany":"workato","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-04T03:06:39.243Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"13-1161.00","title":"Market Research Analysts and Marketing Specialists","slug":"market-research-analysts-and-marketing-specialists"},{"code":"15-1253.00","title":"Software Quality Assurance Analysts and Testers","slug":"software-quality-assurance-analysts-and-testers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Experience Internship","description":"Requirements\r\nQualifications / Experience / Technical Skills:\r\nBuild Workflow Automation: Using Workato, design and implement basic automated workflows that allow us to conduct listening posts at set points in our customers' and partners' journeys\r\nAgent Building: Design and deploy AI agents that can autonomously execute multi-step tasks, including feedback collection, analysis, and reporting workflows\r\nAI Prompting: Ability to craft effective prompts for large language models to extract insights, generate summaries, classify feedback, and produce structured outputs reliably\r\nMCP Server Building: Experience or strong interest in building Model Context Protocol (MCP) servers to connect AI models to internal tools, data sources, and business systems\r\nAgentic, Automation, and Integration Troubleshooting: Ability to diagnose and resolve issues across agentic AI workflows, Workato recipes, and third-party integrations — with a methodical approach to root cause analysis\r\nProblem-Solving Skills: Ability to troubleshoot issues and use resources to explore new approaches. Capable of debugging automation and integration issues efficiently, with a strong problem-solving mindset and attention to detail\r\nAgile Methodologies: Experience working in Agile development environments, participating in sprint planning, and delivering automation and integration solutions iteratively\r\nDocumentation and Testing: Proficiency in documenting processes, creating test cases, and conducting thorough testing to ensure the reliability and scalability of solutions\r\nMonitoring and Performance Optimization: Ability to monitor automated workflows, identify performance bottlenecks, and optimize integration processes for efficiency and scalability\r\nSoft Skills / Personal Characteristics:\r\nCustomer-oriented mindset: Must possess a customer-centric perspective and the ability to understand and empathize with our customers' and partners' journeys\r\nMeticulous attention to detail: to ensure the accuracy of workflows, extracted data, and the quality of its insights\r\nCommunication and Collaboration: Excellent communication skills that enable effective collaboration with cross-functional teams\r\nResourceful: Able to work independently and efficiently to solve problems, suggest new ideas, and meet deadlines\r\nThoughtful team player: a quick learner, and have a \"self-starter\" attitude with a growth mindset\r\nWhat the job involves\r\nWe are looking for an exceptional intern to join our Partner and Customer Experience Team\r\nIn this role, you will contribute to ongoing technical projects that involve gathering and analyzing partner and customer feedback and implementing related initiatives\r\nYour primary responsibility will be to build agentic AI projects and automated listening posts to gather partner and customer feedback, along with reporting to summarize the results\r\nThese efforts will enhance our partners' and customers' journeys and improve our customers' outcomes\r\nIn this role, you will also be responsible to:\r\nAgentic AI-Powered Reporting: Building and operating agentic AI workflows that automatically analyze customer and partner feedback at scale, surfacing themes, sentiment, and signals, and generating structured reports and summaries for team and stakeholder consumption\r\nBuilding Automation: Update current Workato recipes and build new Workato recipes to automatically facilitate listening posts at set points in our customer and partner journeys\r\nFeedback Analysis: Collaborating with the team to analyze qualitative and quantitative feedback from various channels such as surveys, reviews, and social media to extract valuable insights and trends\r\nFeature Enhancement: Assist in identifying areas for improvement based on analyzing customer feedback and contributing ideas for new features or enhancements that address customer needs\r\nProject Support: Supporting ongoing experience team projects by creating enablement and listening posts, as well as assisting in the development and implementation of reporting and analytical models\r\nCommunication and Reporting: Effectively communicate findings and insights to cross-functional teams and assist in preparing reports and presentations to stakeholders\r\nContinuous Learning: Actively staying updated on industry trends and advancements in agentic AI, text analytics, and customer experience management practices, and applying this knowledge to enhance our tools, processes and methodologies\r\nAvailable for collaboration during standard US hours of operation\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T03:06:39.243Z","dateModified":"2026-07-04T03:06:39.243Z","hiringOrganization":{"@type":"Organization","name":"Workato","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7312ab841bc1274d2bbddb3b"},"url":"https://jobsearcher.com/jobs/7312ab841bc1274d2bbddb3b"}}