Call Center Staff

ITCON Services is seeking to hire a motivated and knowledgeable Call Center Staff .US Citizenship REQUIREDA minimum of one year of experience in a medical/hospital call centerA minimum of one year experience in triage, care management, motivational interviewing, and crisis counselingFluent in English and/or Spanish, both oral and writtenAbility to handle inquiries and requests in a courteous and professional mannerAbility to listen to and empathize with Service members, Veterans, and others and acknowledge their concernsAbility to gather information to determine a Service member, Veteran, or family member's needs, as well as apply problem-solving skills, and resolve the inquiry/request effectivelyAbility to communicate information clearly, accurately, and completelyAbility to record all pertinent information accurately and efficientlyAbility to handle crisis and abusive calls in a professional and effective mannerAbility to control the pace and flow of the inquiry/request and manage call time effectivelyAt ITCON, we offer competitive compensation, paid training and development opportunities, healthcare benefits that start on your first day, work-life balance, and the opportunity to work alongside an amazing and growing team.