{"schemaVersion":"jobsearcher.job.v1","id":"722db241f666bd2ad0bf649b","url":"https://jobsearcher.com/jobs/722db241f666bd2ad0bf649b","canonicalUrl":"https://jobsearcher.com/jobs/722db241f666bd2ad0bf649b","title":"Tech Support - Helpdesk","description":"We're looking for an experienced IT support specialist to join our growing team. You'll make sure any technical issues are resolved efficiently while providing an excellent customer experience. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If you're looking for a full-time opportunity with a growing local company, send in your resume today.\nCompensation:\n$45,000 - $55,000 yearly\nResponsibilities:\nProvide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support\nUse strong communication skills to make clients feel comfortable with their technology\nBe a team player to provide the absolute best experience to end-users\nWork independently, leveraging effective time-management skills, while maintaining the ability to pivot as emergencies arise\nQualifications:\nAble to create detailed documentation for all tickets and SOPs\nAbility to simplify complex topics for end-users with varying skill levels\nAbout Company\n\nPrizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT services, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!","company":"Prizm Document Technology Solutions","rawCompany":"prizm document technology solutions","city":"Buffalo","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-07-20T11:22:49.250Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tech Support - Helpdesk","description":"We're looking for an experienced IT support specialist to join our growing team. You'll make sure any technical issues are resolved efficiently while providing an excellent customer experience. This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support. If you're looking for a full-time opportunity with a growing local company, send in your resume today.\nCompensation:\n$45,000 - $55,000 yearly\nResponsibilities:\nProvide technical assistance to clients using our RMM & PSA tools via email, phone, and on-site support\nUse strong communication skills to make clients feel comfortable with their technology\nBe a team player to provide the absolute best experience to end-users\nWork independently, leveraging effective time-management skills, while maintaining the ability to pivot as emergencies arise\nQualifications:\nAble to create detailed documentation for all tickets and SOPs\nAbility to simplify complex topics for end-users with varying skill levels\nAbout Company\n\nPrizm is a leader in delivering enterprise-level technology services. Our core offerings include managed IT services, copier/printer sales and service, document management, and BCDR (business continuity/disaster recovery) solutions. Through our technology partners, we deliver a one-stop shop approach to take the worry out of businesses' technology needs and performance so they can focus on what they do best!","datePosted":"2026-07-20T11:22:49.250Z","dateModified":"2026-07-20T11:22:49.250Z","hiringOrganization":{"@type":"Organization","name":"Prizm Document Technology Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Buffalo","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"722db241f666bd2ad0bf649b"},"url":"https://jobsearcher.com/jobs/722db241f666bd2ad0bf649b"}}