Gatehouse Supervisor

The Club at Seven Canyons – Sedona, ArizonaPosition SummaryThe Gatehouse Supervisor is responsible for overseeing daily gatehouse operations to ensure the safety, security, and welcoming experience of guests, residents, visitors, and team members at Enchantment Resort. This role provides frontline leadership to Gatehouse Attendants, ensuring established access control procedures, security standards, and guest service expectations are consistently met while fostering a professional, calm, and hospitable arrival experience.How You Will Enjoy Your DayLead and support Gatehouse Attendants to deliver a secure, courteous, and efficient entry experienceBalance security protocols with club-level member and guest service in a luxury environmentAct as a visible, confident point of contact for members, residents, vendors, and club departmentsEssential Duties & ResponsibilitiesOperations & Guest ExperienceSupervise daily gatehouse operations, ensuring proper verification of residents, members, registered guests, vendors, and visitorsMaintain a professional, welcoming presence while enforcing access control and resort policiesRespond calmly and decisively to visitor, member and resident concerns, access disputes, and unusual situationsCoordinate with Golf Services, Restaurant, and Club Operations to support seamless arrivals and departuresMonitor traffic flow and ensure safe ingress and egress at all entry pointsSupervision & LeadershipTrain, coach, and schedule Gatehouse Attendants to ensure proper coverage and consistent performanceEnsure team compliance with standard operating procedures, safety protocols, and communication expectationsComplete shift reports, incident documentation, and daily logs as requiredManage gate access systems and controlsProvide feedback and assist with performance management and disciplinary documentation when necessarySafety & SecurityEnforce property security policies, emergency procedures, and access control standardsIdentify and escalate security or safety concerns to the Club LeadershipRespond to emergencies, coordinate with management and emergency services as appropriate, and document incidents thoroughlyMaintain awareness of club activity, special events, and resident/guest movementsSupervision ExercisedGatehouse AttendantsSupervision ReceivedSeven Canyons Association Community Manager and The Club at Seven Canyons COOMinimum RequirementsHigh school diploma or GED requiredPrior experience in security, access control, hospitality, or supervisory roles preferredStrong guest service orientation with the ability to balance hospitality and enforcementExcellent communication skills; calm, professional demeanor in high-stress situationsAbility to write clear incident reports and maintain accurate logsCPR / First Aid certification or willingness to obtain within a specified timeframeValid driver’s license; ability to operate resort vehicles or golf carts as neededPhysical RequirementsAbility to work outdoors in all weather conditionsExtended periods of standing and walkingLifting/carrying up to 25–50 pounds as requiredVisual acuity and hearing sufficient to monitor vehicles, guests, and surroundings