Country IT Manager (Dallas)

Job SummaryAs Country IT Manager US & Canada based in Dallas, DKSH North America’s headquarters, you will leverage your strong business acumen and comprehensive understanding of IT infrastructure while collaborating with the Country Leadership Team. If you are passionate about optimizing IT operations and driving strategic initiatives within a global organization, you will effectively contribute to our dynamic team and make a real impact.General ResponsibilitiesOversee day-to-day IT operations across USA and Canada, ensuring the smooth functioning of all systems and alignment with company strategiesManage local IT infrastructure, including servers, networks, and communication systems, ensuring compliance with global IT policies, security standards, and local regulationsCollaborate with the Regional IT Director and global Digital & IT teams to align country-specific initiatives with company strategies and ensure consistent communication with country stakeholders, including the local leadership teamsManage local IT vendors and service providers, ensuring cost-effective, high-quality services, while overseeing the deployment of new software, hardware, and technologiesDevelop and manage the local IT budget, ensuring efficient use of resources, and monitor IT support tickets for timely issue resolutionConduct regular IT audits, assessments, and asset management processes to identify areas for improvement and maintain IT standardsEngage consistently with the Country Leadership Team, key business users, and stakeholders on IT activities and requirements, ensuring alignment with global standardsPrepare and present regular IT performance reports to the Regional IT Director, staying updated on the latest Digital & IT trends and assessing their impact on the businessFunctional Skills And KnowledgeGood knowledge of SAP, especially MM and SD modules, with a proven record in optimizing business processesGood knowledge of Microsoft automation tools (e.g., Power Automate, Power Apps, Excel macros) to optimize workflows and support business efficiencyGood understanding of IT infrastructure, including cloud, networks, and securityExperienced in IT project management from planning through executionExperienced in ITIL or similar IT service management frameworksSkilled in managing IT budgets and resources effectivelyStrong problem-solving, analytical, and communication skillsAbility to influence and collaborate with all levels of the organizationFamiliar with IT regulatory and compliance requirementsExperienced in managing high-performing IT services and key stakeholdersProven experience in a global shared services IT environmentAt least 10 years of IT management experienceCandidates must be legally authorized to work in the United States without current or future sponsorship.Our CompanyDKSH’s purpose is to enrich people’s lives. For 160 years, we have been marketing, selling, and distributing high-quality products and brands for multinational and Fortune 500 companies. Through our Business Units Consumer Goods, Healthcare, Performance Materials, and Technology, we deliver sustainable growth for our partners. We contribute to improving the quality of life for our employees and people in the local communities in which we operate. Headquartered in Switzerland, DKSH is publicly listed and operates in 35 markets across Asia Pacific, Europe, and North America. We employ over 26,800 specialists and produced net sales of CHF 11.1 billion in 2025.Why It’s Great to Work at DKSHAt DKSH, we are driven by a purpose that goes beyond the ordinary: enriching people's lives. Through the products and services we provide, DKSH positively impacts millions of lives everyday. Join our team where entrepreneurship meets flexible work arrangements. Take the leap and start a journey where you can grow and make a difference!Learn more about working at DKSH: https://www.dksh.com/home/careers