{"schemaVersion":"jobsearcher.job.v1","id":"71f503c2f39e7245a252f2e8","url":"https://jobsearcher.com/jobs/71f503c2f39e7245a252f2e8","canonicalUrl":"https://jobsearcher.com/jobs/71f503c2f39e7245a252f2e8","title":"Level I Support Technician","description":"We are actively hiring for this position.\n\nIf you feel you fit this mold, feel free to apply below and we will be in touch!\n\nOur team delivers IT support services and solutions to businesses, but that is only part of the story. We began by helping clients with service needs for type writers and adding machines. The world has changed mightily since then, but what hasn’t changed is our basic notion that our business really is helping solve problems and maximize opportunities for our clients. We’ve evolved to provide IT support services and computer network consulting to a growing roster of successful businesses. We recognize that even high quality service can become a commodity and that certifications are near standard practice. There are many others who do exactly what we do. Our secret sauce is the way in which we do it. We believe our all out, never say die approach to IT services and solutions is what separates MicroTech from others.\n- It is simply our job to support client’s IT needs better than anyone else does. -\n\nHelp Desk Support Technician\nMicroTech Systems is currently looking for a high energy individual who can provide level 1 technical support for a wide variety of customers throughout Southern Idaho and Eastern Oregon. Applicant needs to be a motivated individual who is a good team player and is interested in making a long-term commitment.\n\nMicroTech Systems, founded in 1970, provides IT support services to businesses throughout Boise and the Treasure Valley. Our purpose is to help people feel secure so that we can all grow together!\n\nMission\nThe Level I Support Technician provides technical assistance and support for incoming queries and issues related to computer systems, hardware and line of business applications. Technicians will be challenged with various clients’ systems and network architecture and will be expected to retain knowledge thereof.\n\nThe Level I Support Technician will be expected to live the MicroTech Core Values in an exemplary manner: 1) Never give up, 2) Integrity matters, 3) Own it, 4) Build trust!\n\nKey Criteria/Requirements\n\nMaintain a high degree of professionalism.\nAttitude, appearance, etc.\nMaintain superior client relations\nDirect tickets that cannot be resolved remotely to the Dispatcher for on-site scheduling\nDirect tickets and problems above technician’s skill level to Dispatcher to be assigned to a higher-level technician\nPrep, modify, repair, diagnose and maintain computer hardware and software\nResolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems\nFollow up with clients to ensure issues have been resolved\nAdvise management on situations that may require additional client support or escalation\nMaintain client and internal documentation\nKeep confidential all applicant, client, and company proprietary information\nKnowledge and proficiency with various computer systems, hardware, and software\nThe Level I Support Technician is expected to hold minimum industry standard certifications.\nDesktop MCSA certifications\nAt least 1 Year of industry work experience\nCollege education preferred\n\nKey Competencies\n\nExperience\nSuccessful Track Record\nResourcefulness / Initiative\nIntegrity\nExcellence\nIndependence\nClient Focus\nTeam Player\nSelf-Awareness\nWritten and Oral Communications\nEnergy / Drive\nEnthusiasm / Passion\nAmbition\nTenacity\n\nMicroTech Systems offers full-time employees competitive compensation and benefits, which includes:\n\n100% premium paid employee’s medical benefits\n401k Matching\nPaid time off and Holiday time","company":"Microtech Systems","rawCompany":"microtech systems","city":"Boise","state":"ID","isRemote":false,"isActive":false,"createdAt":"2026-08-03T12:08:27.133Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Level I Support Technician","description":"We are actively hiring for this position.\n\nIf you feel you fit this mold, feel free to apply below and we will be in touch!\n\nOur team delivers IT support services and solutions to businesses, but that is only part of the story. We began by helping clients with service needs for type writers and adding machines. The world has changed mightily since then, but what hasn’t changed is our basic notion that our business really is helping solve problems and maximize opportunities for our clients. We’ve evolved to provide IT support services and computer network consulting to a growing roster of successful businesses. We recognize that even high quality service can become a commodity and that certifications are near standard practice. There are many others who do exactly what we do. Our secret sauce is the way in which we do it. We believe our all out, never say die approach to IT services and solutions is what separates MicroTech from others.\n- It is simply our job to support client’s IT needs better than anyone else does. -\n\nHelp Desk Support Technician\nMicroTech Systems is currently looking for a high energy individual who can provide level 1 technical support for a wide variety of customers throughout Southern Idaho and Eastern Oregon. Applicant needs to be a motivated individual who is a good team player and is interested in making a long-term commitment.\n\nMicroTech Systems, founded in 1970, provides IT support services to businesses throughout Boise and the Treasure Valley. Our purpose is to help people feel secure so that we can all grow together!\n\nMission\nThe Level I Support Technician provides technical assistance and support for incoming queries and issues related to computer systems, hardware and line of business applications. Technicians will be challenged with various clients’ systems and network architecture and will be expected to retain knowledge thereof.\n\nThe Level I Support Technician will be expected to live the MicroTech Core Values in an exemplary manner: 1) Never give up, 2) Integrity matters, 3) Own it, 4) Build trust!\n\nKey Criteria/Requirements\n\nMaintain a high degree of professionalism.\nAttitude, appearance, etc.\nMaintain superior client relations\nDirect tickets that cannot be resolved remotely to the Dispatcher for on-site scheduling\nDirect tickets and problems above technician’s skill level to Dispatcher to be assigned to a higher-level technician\nPrep, modify, repair, diagnose and maintain computer hardware and software\nResolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems\nFollow up with clients to ensure issues have been resolved\nAdvise management on situations that may require additional client support or escalation\nMaintain client and internal documentation\nKeep confidential all applicant, client, and company proprietary information\nKnowledge and proficiency with various computer systems, hardware, and software\nThe Level I Support Technician is expected to hold minimum industry standard certifications.\nDesktop MCSA certifications\nAt least 1 Year of industry work experience\nCollege education preferred\n\nKey Competencies\n\nExperience\nSuccessful Track Record\nResourcefulness / Initiative\nIntegrity\nExcellence\nIndependence\nClient Focus\nTeam Player\nSelf-Awareness\nWritten and Oral Communications\nEnergy / Drive\nEnthusiasm / Passion\nAmbition\nTenacity\n\nMicroTech Systems offers full-time employees competitive compensation and benefits, which includes:\n\n100% premium paid employee’s medical benefits\n401k Matching\nPaid time off and Holiday time","datePosted":"2026-08-03T12:08:27.133Z","dateModified":"2026-08-03T12:08:27.133Z","hiringOrganization":{"@type":"Organization","name":"Microtech Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Boise","addressRegion":"ID","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"71f503c2f39e7245a252f2e8"},"url":"https://jobsearcher.com/jobs/71f503c2f39e7245a252f2e8"}}