{"schemaVersion":"jobsearcher.job.v1","id":"71df4752c77844be100df12d","url":"https://jobsearcher.com/jobs/71df4752c77844be100df12d","canonicalUrl":"https://jobsearcher.com/jobs/71df4752c77844be100df12d","title":"Operations Manager - 2nd Shift","description":"JOB SUMMARY: The Operations Manager is responsible for overseeing the 2nd shift support team by ensuring that all loads are being tracked, booked efficiently, and guaranteeing precision and punctuality. The Operations Manager is the main line of communication to our customers and provides the highest level of customer service. The role of the Operations Manager is critical to the success of our customers. In this role you will oversee the tracking of customer’s freight and communication between customers and the support team throughout the entire transit.\nESSENTIAL DUTIES:\nWork with the Director of Operations to create and maintain KPIs for support teams.\nFollow and execute all aspects of the EASE Customer Journey.\nDevelop lasting relationships by providing superior customer service.\nMentor and build trusting relationships with Support Team to help develop growth through education and industry knowledge.\nIndependently delegate team responsibilities and capacities based on demand.\nWork with carriers to quickly recover any service failures to ensure customer satisfaction and escalate when necessary.\nAdvise Account Managers and Customers of any service failures, issues, or new developments during the entirety of the shift.\nAccurately update and operate customer portals to provide transparency.\nBuild relationships with carriers to understand needs and secure the utilization of carrier assets.\nAnalyze and negotiate rates with carriers based on current market prices.\nReact with a sense of urgency to solve problems and look for ways to improve operational inefficiencies.\nAnswer inbound calls and make outbound calls to book loads.\nEnsure operations are reviewed by the appropriate party before assigning or leaving for the day.\nExecute EASE Logistics process and standard operating procedures\nUse relationships to help establish a broader carrier capacity.\nWork as a team to book and track freight.\nProactively manage workday (tasks) by answering phone calls and assisting with consistent communication with carriers/customers.\nAllocate resources to ensure all tasks are completed accurately and on time.\nLEADERSHIP AND SUPERVISORY RESPONSIBILITIES\nMentor and build trusting relationships with new team members so to deepen their EASE Logistics and industry knowledge.\nDirect operations personnel to the proper channels for scheduling-related concerns.\nOversee the entire support shift on 2nd shift.\nQUALIFICATIONS\nEducation\nHigh School Diploma or GED required.\nAn associate degree with a concentration in business, or management is preferred.\nA bachelor’s degree with a concentration in business, or management is preferred.\nAdditional related training and certifications will be weighted on a case-by-case basis.\nExperience\n2-3 years of related experience in supply chain/3PL/leadership are highly are preferred with a bachelor's degree\n3-5 years of related experience in supply chain/3PL/leadership are highly preferred with an associate degree\nIn lieu of a degree, a minimum of 6+ years of related experience in supply chain/3PL/leadership are highly is preferred.\nKnowledge, Skills, & Abilities\nEnergetic, relentless, and thriving on hunting for opportunities.\nSales, customer service, and/or negotiation-related talents.\nLeadership skills.\nGood communication for internal and external partners.\nExcellent phone presence.\nConstructive problem solver.\nFlexible in work hours and adaptable to changing workload.\nProficient in Outlook and Teams, Excel, and Word.\nExperience in the transportation industry is an asset, otherwise must be willing to learn a lot very fast.\nAbility to remain calm under sometimes stressful situations.\nAbility to adapt quickly to different situations and multitask.","company":"Ease Logistics Services","rawCompany":"ease logistics services","city":"Dublin","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-07-27T13:40:17.145Z","occupations":[{"code":"11-3071.00","title":"Transportation, Storage, and Distribution Managers","slug":"transportation-storage-and-distribution-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3071.04","title":"Supply Chain Managers","slug":"supply-chain-managers"}],"industries":[{"code":"488999","title":"All Other Support Activities for Transportation","slug":"all-other-support-activities-for-transportation"},{"code":"488510","title":"Freight Transportation Arrangement","slug":"freight-transportation-arrangement"},{"code":"484110","title":"General Freight Trucking, Local","slug":"general-freight-trucking-local"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Manager - 2nd Shift","description":"JOB SUMMARY: The Operations Manager is responsible for overseeing the 2nd shift support team by ensuring that all loads are being tracked, booked efficiently, and guaranteeing precision and punctuality. The Operations Manager is the main line of communication to our customers and provides the highest level of customer service. The role of the Operations Manager is critical to the success of our customers. In this role you will oversee the tracking of customer’s freight and communication between customers and the support team throughout the entire transit.\nESSENTIAL DUTIES:\nWork with the Director of Operations to create and maintain KPIs for support teams.\nFollow and execute all aspects of the EASE Customer Journey.\nDevelop lasting relationships by providing superior customer service.\nMentor and build trusting relationships with Support Team to help develop growth through education and industry knowledge.\nIndependently delegate team responsibilities and capacities based on demand.\nWork with carriers to quickly recover any service failures to ensure customer satisfaction and escalate when necessary.\nAdvise Account Managers and Customers of any service failures, issues, or new developments during the entirety of the shift.\nAccurately update and operate customer portals to provide transparency.\nBuild relationships with carriers to understand needs and secure the utilization of carrier assets.\nAnalyze and negotiate rates with carriers based on current market prices.\nReact with a sense of urgency to solve problems and look for ways to improve operational inefficiencies.\nAnswer inbound calls and make outbound calls to book loads.\nEnsure operations are reviewed by the appropriate party before assigning or leaving for the day.\nExecute EASE Logistics process and standard operating procedures\nUse relationships to help establish a broader carrier capacity.\nWork as a team to book and track freight.\nProactively manage workday (tasks) by answering phone calls and assisting with consistent communication with carriers/customers.\nAllocate resources to ensure all tasks are completed accurately and on time.\nLEADERSHIP AND SUPERVISORY RESPONSIBILITIES\nMentor and build trusting relationships with new team members so to deepen their EASE Logistics and industry knowledge.\nDirect operations personnel to the proper channels for scheduling-related concerns.\nOversee the entire support shift on 2nd shift.\nQUALIFICATIONS\nEducation\nHigh School Diploma or GED required.\nAn associate degree with a concentration in business, or management is preferred.\nA bachelor’s degree with a concentration in business, or management is preferred.\nAdditional related training and certifications will be weighted on a case-by-case basis.\nExperience\n2-3 years of related experience in supply chain/3PL/leadership are highly are preferred with a bachelor's degree\n3-5 years of related experience in supply chain/3PL/leadership are highly preferred with an associate degree\nIn lieu of a degree, a minimum of 6+ years of related experience in supply chain/3PL/leadership are highly is preferred.\nKnowledge, Skills, & Abilities\nEnergetic, relentless, and thriving on hunting for opportunities.\nSales, customer service, and/or negotiation-related talents.\nLeadership skills.\nGood communication for internal and external partners.\nExcellent phone presence.\nConstructive problem solver.\nFlexible in work hours and adaptable to changing workload.\nProficient in Outlook and Teams, Excel, and Word.\nExperience in the transportation industry is an asset, otherwise must be willing to learn a lot very fast.\nAbility to remain calm under sometimes stressful situations.\nAbility to adapt quickly to different situations and multitask.","datePosted":"2026-07-27T13:40:17.145Z","dateModified":"2026-07-27T13:40:17.145Z","hiringOrganization":{"@type":"Organization","name":"Ease Logistics Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dublin","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"71df4752c77844be100df12d"},"url":"https://jobsearcher.com/jobs/71df4752c77844be100df12d"}}