{"schemaVersion":"jobsearcher.job.v1","id":"71d8a1b5f936b261004422af","url":"https://jobsearcher.com/jobs/71d8a1b5f936b261004422af","canonicalUrl":"https://jobsearcher.com/jobs/71d8a1b5f936b261004422af","title":"Pool Services Supervisor","description":"Description:Who We Are\r\nAt Poolie, we started with a simple goal: make pool maintenancereliable, professional, and hassle-free . From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.\r\nToday, were one of thefastest-growing pool service companies in the area , trusted by hundreds of residential and commercial customers. Our team is built oncollaboration, respect, and pride in a job well done , and we believe that when our people succeed, our customers do too.\r\nWhat We OfferCompetitive Pay:$45K - $60K\r\nFull Benefits Package:Health, dental, and vision insurance, short & long-term disability, PTO, Performance bonuses, and 10 paid holidays.\r\nCareer Growth:Clear paths to Lead Tech, Trainer, or Supervisor roles\r\nPaid Training & Certifications:Paid on-the-job training and certifications like CPO\r\nSupportive Team Environment:We set you up for success from Day 1\r\nScheduleFull-time flexible:Monday to Friday, 8:00 AM 5:00 PM. Earlier start and finish times available if preferred.\r\nIn-office start and end at your assigned branch location\r\nWhat Youll Do\r\nIn this role, you will provide crucial secondary support to our field technicians, ensuring efficient management of training, supporting service managers with customer communications, and overall quality control processes. Your keen attention to detail, excellent communication skills, and ability to juggle multiple responsibilities will be key to maintaining our high standards and exceptional customer service. The previous includes:\r\nTrainees/Trainers Management:\r\nEnsure new and existing employees receive proper and ongoing training to deliver quality service. Monitor all aspects of training from start to finish. Work hand in hand with team trainers to ensure all aspects of training are properly relayed. Report daily progress to the Service Manager.\r\nGraduation/Truck Oversight:\r\nSupervise the graduation process and truck load-out for new Service Techs going solo, ensuring uniform compliance with load-out standards. Continued truck checks for the service team, and compliance with all safety vehicle safety procedures.\r\nCustomer Communications Support:\r\nAssist managing customer communications using Podium and HubSpot, ensuring timely and effective responses to customer inquiries and feedback. Service Managers will delegate communications day to day based on area of need.\r\nPrimary Technician Support:\r\nOffer guidance and expertise to field technicians via Slack, acting as a primary support channel. Monitor channels for any follow up requests, customer issues, etc. You are the technician's main point of contact in the office.\r\nManage/Monitor Field Leadership:\r\nWork with the team's field leadership (Lead Technicians and Trainers) on a daily basis to gather feedback from the field. Host a meeting with Lead Technicians on a weekly basis to finalize a correction plan that can be shared and implemented at weekly team meetings.\r\nWeekly Meeting Content Creation:\r\nWork with the field leadership team (Lead Technicians & Trainer) to identify & communicate quality control findings with recommended actions for Service Manager to review, providing valuable insights for team meetings such as hands on training, visuals and troubleshooting.\r\nDaily Quality Control (QC):\r\nConduct daily quality control checks, including monitoring Pool Brain alerts and Slack channels, to ensure compliance with company standards. Complete daily route reviews, ensuring high levels of quality. Report technician issues to the Service Manager daily.\r\nSecond Line of Defense for Field QC/Customer issues/PTO Coverage:\r\nAddress quality control issues as the second line of defense, enhancing service quality through additional oversight and guidance. Provide coverage during team members' leave periods to maintain smooth operations and service standards. Serve as the secondary contact for onsite customer issues in the field, providing support and resolutions to ensure customer satisfaction.\r\nRequirements:\r\nMust-haves\r\n1 year of experience as a Pool Service Technician.\r\n1 year of experience in a team lead, supervisor, or similar role.\r\nStrong communication and interpersonal skills for guiding and supporting field technicians.\r\nDetail-oriented with a commitment to high-quality standards.\r\nAbility to multitask and prioritize in a fast-paced environment.\r\nExcellent problem-solving and decision-making skills.\r\nFamiliarity with quality control processes.\r\nFlexibility to cover team members' time off.\r\nNice-to-haves:\r\nCPO License\r\n1 year experience as team lead, supervisor or similar role in the pool industry.\r\nPI6aff5c2d17c7-26289-40221665","company":"Poolie","rawCompany":"poolie","city":"Euless","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-05-03T03:51:56.883Z","occupations":[{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"49-1011.00","title":"First-Line Supervisors of Mechanics, Installers, and Repairers","slug":"first-line-supervisors-of-mechanics-installers-and-repairers"},{"code":"51-1011.00","title":"First-Line Supervisors of Production and Operating Workers","slug":"first-line-supervisors-of-production-and-operating-workers"}],"industries":[{"code":"561790","title":"Other Services to Buildings and Dwellings","slug":"other-services-to-buildings-and-dwellings"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"},{"code":"562991","title":"Septic Tank and Related Services","slug":"septic-tank-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Pool Services Supervisor","description":"Description:Who We Are\r\nAt Poolie, we started with a simple goal: make pool maintenancereliable, professional, and hassle-free . From day one, our mission has been to raise the bar in pool service, combining expertise, integrity, and a commitment to customer satisfaction.\r\nToday, were one of thefastest-growing pool service companies in the area , trusted by hundreds of residential and commercial customers. Our team is built oncollaboration, respect, and pride in a job well done , and we believe that when our people succeed, our customers do too.\r\nWhat We OfferCompetitive Pay:$45K - $60K\r\nFull Benefits Package:Health, dental, and vision insurance, short & long-term disability, PTO, Performance bonuses, and 10 paid holidays.\r\nCareer Growth:Clear paths to Lead Tech, Trainer, or Supervisor roles\r\nPaid Training & Certifications:Paid on-the-job training and certifications like CPO\r\nSupportive Team Environment:We set you up for success from Day 1\r\nScheduleFull-time flexible:Monday to Friday, 8:00 AM 5:00 PM. Earlier start and finish times available if preferred.\r\nIn-office start and end at your assigned branch location\r\nWhat Youll Do\r\nIn this role, you will provide crucial secondary support to our field technicians, ensuring efficient management of training, supporting service managers with customer communications, and overall quality control processes. Your keen attention to detail, excellent communication skills, and ability to juggle multiple responsibilities will be key to maintaining our high standards and exceptional customer service. The previous includes:\r\nTrainees/Trainers Management:\r\nEnsure new and existing employees receive proper and ongoing training to deliver quality service. Monitor all aspects of training from start to finish. Work hand in hand with team trainers to ensure all aspects of training are properly relayed. Report daily progress to the Service Manager.\r\nGraduation/Truck Oversight:\r\nSupervise the graduation process and truck load-out for new Service Techs going solo, ensuring uniform compliance with load-out standards. Continued truck checks for the service team, and compliance with all safety vehicle safety procedures.\r\nCustomer Communications Support:\r\nAssist managing customer communications using Podium and HubSpot, ensuring timely and effective responses to customer inquiries and feedback. Service Managers will delegate communications day to day based on area of need.\r\nPrimary Technician Support:\r\nOffer guidance and expertise to field technicians via Slack, acting as a primary support channel. Monitor channels for any follow up requests, customer issues, etc. You are the technician's main point of contact in the office.\r\nManage/Monitor Field Leadership:\r\nWork with the team's field leadership (Lead Technicians and Trainers) on a daily basis to gather feedback from the field. Host a meeting with Lead Technicians on a weekly basis to finalize a correction plan that can be shared and implemented at weekly team meetings.\r\nWeekly Meeting Content Creation:\r\nWork with the field leadership team (Lead Technicians & Trainer) to identify & communicate quality control findings with recommended actions for Service Manager to review, providing valuable insights for team meetings such as hands on training, visuals and troubleshooting.\r\nDaily Quality Control (QC):\r\nConduct daily quality control checks, including monitoring Pool Brain alerts and Slack channels, to ensure compliance with company standards. Complete daily route reviews, ensuring high levels of quality. Report technician issues to the Service Manager daily.\r\nSecond Line of Defense for Field QC/Customer issues/PTO Coverage:\r\nAddress quality control issues as the second line of defense, enhancing service quality through additional oversight and guidance. Provide coverage during team members' leave periods to maintain smooth operations and service standards. Serve as the secondary contact for onsite customer issues in the field, providing support and resolutions to ensure customer satisfaction.\r\nRequirements:\r\nMust-haves\r\n1 year of experience as a Pool Service Technician.\r\n1 year of experience in a team lead, supervisor, or similar role.\r\nStrong communication and interpersonal skills for guiding and supporting field technicians.\r\nDetail-oriented with a commitment to high-quality standards.\r\nAbility to multitask and prioritize in a fast-paced environment.\r\nExcellent problem-solving and decision-making skills.\r\nFamiliarity with quality control processes.\r\nFlexibility to cover team members' time off.\r\nNice-to-haves:\r\nCPO License\r\n1 year experience as team lead, supervisor or similar role in the pool industry.\r\nPI6aff5c2d17c7-26289-40221665","datePosted":"2026-05-03T03:51:56.883Z","dateModified":"2026-05-03T03:51:56.883Z","hiringOrganization":{"@type":"Organization","name":"Poolie","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Euless","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"71d8a1b5f936b261004422af"},"url":"https://jobsearcher.com/jobs/71d8a1b5f936b261004422af"}}