{"schemaVersion":"jobsearcher.job.v1","id":"71c83324ab327d567e076f64","url":"https://jobsearcher.com/jobs/71c83324ab327d567e076f64","canonicalUrl":"https://jobsearcher.com/jobs/71c83324ab327d567e076f64","title":"Lead Technical Program Manager","description":"Company Overview\n\nDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).\n\nWhat you'll do\n\nAs a Lead Technical Program Manager within the Global Customer Support & Digital Experience organization, you will own the end-to-end program management discipline for a defined portfolio of high-impact programs, translating department priorities into structured plans, integrated schedules, and measurable outcomes. This role drives meaningful organizational impact by modernizing how the support function plans, executes, and measures complex initiatives while improving visibility into cross-functional risks and dependencies. You will serve as a high-leverage delivery leader who brings structure to ambiguity, aligns cross-functional teams, and elevates the delivery capability of every team you partner with.\n\nThis position is an individual contributor role reporting to the Group Vice President, Global Customer Support.\n\nResponsibility\nSupport the integration of Support & Digital Experience planning and program execution with corporate planning standards to eliminate planning lag across the organization\nPartner with Support, Product, Engineering, IT, Finance, and Operations stakeholders to scope, sequence, and execute high-priority programs with clear ownership, decision points, dependencies, and success measures\nMaintain an integrated program-level view for assigned initiatives to provide leadership with reliable and on-time visibility into scope, progress, risks, decisions, and business outcomes\nDrive the end-to-end execution of complex, cross-functional Support & Digital Experience programs, ensuring that workstreams stay aligned to agreed scope, delivery timelines, and technical dependencies\nApply and improve program management standards, ensuring that business requirements, stakeholder commitments, success measures, and guardrails are clearly defined, documented, and actively managed\nOwn integrated schedules, dependency maps, risk registers, decision logs, and escalation paths for assigned programs to proactively surface and resolve blockers\nDesign reusable program frameworks, templates, and playbooks for assigned initiative types that reduce setup time and improve consistency across future programs\nLead program retrospectives and operational reviews that capture lessons learned, identify reusable practices, and improve the quality, speed, and predictability of execution\nBuild and maintain program health dashboards, reporting views, and metrics that give stakeholders actionable visibility into execution status and KR progress\nMentor and develop less experienced program managers by sharing frameworks, reviewing program plans, and modeling strong program management practices\nRun effective operating cadences for assigned programs, including working team forums, leadership reviews, risk reviews, and launch readiness checkpoints\nLead through influence rather than authority, driving alignment and accountability across teams with competing priorities and no direct reporting relationship\nContribute to monthly and quarterly business review materials by synthesizing program status, risks, and forward-looking priorities into concise, leadership-ready narratives\nRepresent assigned Support & Digital Experience programs in cross-functional planning and execution forums to ensure operational impacts are understood and addressed\nLead defined transformation initiatives that improve support systems, customer self-service, technical support engineer workflows, and operational execution maturity\nApply organizational change management principles to sustain adoption of new systems, processes, and ways of working across affected teams\nAnticipate industry disruptions driven by AI, and leverage AI trends to enhance functional strategy and long-term operational excellence\nPartner with AI, automation, product, engineering, and operations teams to identify and execute practical opportunities to reduce repetitive manual work, improve precision, and increase self-service effectiveness\nApply lean and continuous improvement principles to assigned programs, helping teams eliminate waste, clarify ownership, and improve handoffs\nUse internal data, stakeholder feedback, customer pain points, and industry practices to recommend improvements, shape program priorities, and support investment decisions\n\nJob Designation\n\nRemote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.\n\nPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.\n\nWhat you bring\n\nBasic\n12+ years of experience in technical program management, support operations, professional services, product operations, oг engineering program management, with 5+ years leading cross-functional technical programs\nBachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field (or an equivalent combination of technical degree and experience)\nExperience managing programs with multiple workstreams, cross-functional dependencies, and stakeholder engagement\nExperience with SaaS platforms, data flows, integrations, APIs, internal tooling, customer support systems, and automation workflows\nExperience with program and portfolio management tools including Jira, Confluence, Asana, Smartsheet, or ServiceNow PPM\nExperience synthesizing program details into narratives, status updates, and decision paths for leadership audiences\nExperience building program health dashboards, defining success metrics, and using data for risk management\nExperience developing business cases or investment justifications, including articulating expected ROI and resource requirements\nPreferred\nExperience applying lean, Agile, or scaled delivery methodologies to improve execution maturity and reduce operational waste\nExperience driving organizational change management for programs involving new systems, processes, or operating models\nFamiliarity with AI/ML-driven support tools, digital experience platforms, customer self-service automation, generative AI concepts, or LLM-enabled workflows\nExperience contributing to portfolio governance, business review cadences, or enterprise planning frameworks\nProfessional certifications such as PMP, PgMP, SAFe, Scrum, or Lean Six Sigma\nExperience with Salesforce, customer support platforms, Bl/reporting tools, SQL, or Tableau\nExperience mentoring program managers or building and sharing reusable delivery frameworks and playbooks\n\nWage Transparency\n\nPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.\n\nBased on applicable legislation, the below details pay ranges in the following locations:\n\nCalifornia: $164,700.00 - $266,000.00 base salary\n\nIllinois, Colorado, Massachusetts and Minnesota: $158,300.00 - $223,625.00 base salary\n\nWashington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary\n\nWashington DC: $164,700.00 - $232,575.00 base salary\n\nOhio: $137,800.00 - $194,650.00 base salary\n\nThis role is also eligible for the following:\nBonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.\nStock: This role is eligible to receive Restricted Stock Units (RSUs).\n\nGlobal benefits provide options for the following:\nPaid Time Off: earned time off, as well as paid company holidays based on region\nPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement\nFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment\nRetirement Plans: select retirement and pension programs with potential for employer contributions\nLearning and Development: options for coaching, online courses and education reimbursements\nCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events\nWork Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.\n\nLife at Docusign\n\nWorking here\nDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.\n\nWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.\n\nAccommodation\nDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.\n\nIf you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.","company":"DocuSign","rawCompany":"docusign","city":"Oregon","state":"OH","isRemote":false,"isActive":false,"createdAt":"2026-08-05T15:13:09.043Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Lead Technical Program Manager","description":"Company Overview\n\nDocusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).\n\nWhat you'll do\n\nAs a Lead Technical Program Manager within the Global Customer Support & Digital Experience organization, you will own the end-to-end program management discipline for a defined portfolio of high-impact programs, translating department priorities into structured plans, integrated schedules, and measurable outcomes. This role drives meaningful organizational impact by modernizing how the support function plans, executes, and measures complex initiatives while improving visibility into cross-functional risks and dependencies. You will serve as a high-leverage delivery leader who brings structure to ambiguity, aligns cross-functional teams, and elevates the delivery capability of every team you partner with.\n\nThis position is an individual contributor role reporting to the Group Vice President, Global Customer Support.\n\nResponsibility\nSupport the integration of Support & Digital Experience planning and program execution with corporate planning standards to eliminate planning lag across the organization\nPartner with Support, Product, Engineering, IT, Finance, and Operations stakeholders to scope, sequence, and execute high-priority programs with clear ownership, decision points, dependencies, and success measures\nMaintain an integrated program-level view for assigned initiatives to provide leadership with reliable and on-time visibility into scope, progress, risks, decisions, and business outcomes\nDrive the end-to-end execution of complex, cross-functional Support & Digital Experience programs, ensuring that workstreams stay aligned to agreed scope, delivery timelines, and technical dependencies\nApply and improve program management standards, ensuring that business requirements, stakeholder commitments, success measures, and guardrails are clearly defined, documented, and actively managed\nOwn integrated schedules, dependency maps, risk registers, decision logs, and escalation paths for assigned programs to proactively surface and resolve blockers\nDesign reusable program frameworks, templates, and playbooks for assigned initiative types that reduce setup time and improve consistency across future programs\nLead program retrospectives and operational reviews that capture lessons learned, identify reusable practices, and improve the quality, speed, and predictability of execution\nBuild and maintain program health dashboards, reporting views, and metrics that give stakeholders actionable visibility into execution status and KR progress\nMentor and develop less experienced program managers by sharing frameworks, reviewing program plans, and modeling strong program management practices\nRun effective operating cadences for assigned programs, including working team forums, leadership reviews, risk reviews, and launch readiness checkpoints\nLead through influence rather than authority, driving alignment and accountability across teams with competing priorities and no direct reporting relationship\nContribute to monthly and quarterly business review materials by synthesizing program status, risks, and forward-looking priorities into concise, leadership-ready narratives\nRepresent assigned Support & Digital Experience programs in cross-functional planning and execution forums to ensure operational impacts are understood and addressed\nLead defined transformation initiatives that improve support systems, customer self-service, technical support engineer workflows, and operational execution maturity\nApply organizational change management principles to sustain adoption of new systems, processes, and ways of working across affected teams\nAnticipate industry disruptions driven by AI, and leverage AI trends to enhance functional strategy and long-term operational excellence\nPartner with AI, automation, product, engineering, and operations teams to identify and execute practical opportunities to reduce repetitive manual work, improve precision, and increase self-service effectiveness\nApply lean and continuous improvement principles to assigned programs, helping teams eliminate waste, clarify ownership, and improve handoffs\nUse internal data, stakeholder feedback, customer pain points, and industry practices to recommend improvements, shape program priorities, and support investment decisions\n\nJob Designation\n\nRemote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.\n\nPositions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.\n\nWhat you bring\n\nBasic\n12+ years of experience in technical program management, support operations, professional services, product operations, oг engineering program management, with 5+ years leading cross-functional technical programs\nBachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field (or an equivalent combination of technical degree and experience)\nExperience managing programs with multiple workstreams, cross-functional dependencies, and stakeholder engagement\nExperience with SaaS platforms, data flows, integrations, APIs, internal tooling, customer support systems, and automation workflows\nExperience with program and portfolio management tools including Jira, Confluence, Asana, Smartsheet, or ServiceNow PPM\nExperience synthesizing program details into narratives, status updates, and decision paths for leadership audiences\nExperience building program health dashboards, defining success metrics, and using data for risk management\nExperience developing business cases or investment justifications, including articulating expected ROI and resource requirements\nPreferred\nExperience applying lean, Agile, or scaled delivery methodologies to improve execution maturity and reduce operational waste\nExperience driving organizational change management for programs involving new systems, processes, or operating models\nFamiliarity with AI/ML-driven support tools, digital experience platforms, customer self-service automation, generative AI concepts, or LLM-enabled workflows\nExperience contributing to portfolio governance, business review cadences, or enterprise planning frameworks\nProfessional certifications such as PMP, PgMP, SAFe, Scrum, or Lean Six Sigma\nExperience with Salesforce, customer support platforms, Bl/reporting tools, SQL, or Tableau\nExperience mentoring program managers or building and sharing reusable delivery frameworks and playbooks\n\nWage Transparency\n\nPay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.\n\nBased on applicable legislation, the below details pay ranges in the following locations:\n\nCalifornia: $164,700.00 - $266,000.00 base salary\n\nIllinois, Colorado, Massachusetts and Minnesota: $158,300.00 - $223,625.00 base salary\n\nWashington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary\n\nWashington DC: $164,700.00 - $232,575.00 base salary\n\nOhio: $137,800.00 - $194,650.00 base salary\n\nThis role is also eligible for the following:\nBonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.\nStock: This role is eligible to receive Restricted Stock Units (RSUs).\n\nGlobal benefits provide options for the following:\nPaid Time Off: earned time off, as well as paid company holidays based on region\nPaid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement\nFull Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment\nRetirement Plans: select retirement and pension programs with potential for employer contributions\nLearning and Development: options for coaching, online courses and education reimbursements\nCompassionate Care Leave: paid time off following the loss of a loved one and other life-changing events\nWork Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.\n\nLife at Docusign\n\nWorking here\nDocusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.\n\nWe each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.\n\nAccommodation\nDocusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.\n\nIf you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.","datePosted":"2026-08-05T15:13:09.043Z","dateModified":"2026-08-05T15:13:09.043Z","hiringOrganization":{"@type":"Organization","name":"DocuSign","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Oregon","addressRegion":"OH","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"71c83324ab327d567e076f64"},"url":"https://jobsearcher.com/jobs/71c83324ab327d567e076f64"}}