{"schemaVersion":"jobsearcher.job.v1","id":"71be002e4d9fd1fa8c0ddbda","url":"https://jobsearcher.com/jobs/71be002e4d9fd1fa8c0ddbda","canonicalUrl":"https://jobsearcher.com/jobs/71be002e4d9fd1fa8c0ddbda","title":"Surplus Lines Coordinator","description":"At InsCipher, our commitment to our customers is what drives us.\n\nOurs is a culture of innovation and progress. We are a creative team of doers constantly striving to develop value-driven products and services for our customers.\n\nOur ultimate goal is to become the trusted authority and leading partner for state departments of insurance, surplus lines associations, and brokers nationwide. We’re achieving that goal by enhancing every facet of our customers reporting and tax filings through education and innovative, streamlined compliance solutions.\n\nWe’re growing fast and want you to be a part of it!\n\nWe're seeking a detail-oriented and client-focused Surplus Lines Coordinator to join our Implementation team. Reporting to the Implementation Team Lead, this role serves as a critical bridge between clients and InsCipher's Filing Services, Implementation, and Support teams. You'll be responsible for ensuring licensing updates, state credential management, and portal configurations are handled accurately and efficiently – reducing implementation delays, resolving client requests quickly, and freeing up higher-level team members to focus on strategic work.\n\nSuccess in this role means clients receive proactive guidance and timely communication throughout their implementation and filing experience, internal teams spend less time troubleshooting licensing and portal issues, and our processes and documentation are strong enough to support the organization as we scale.\n\nKey Responsibilities\nCoordinate and process client license updates, including terminations, producer or entity additions, default changes, and legal entity transitions\nAssess how licensing changes impact state reporting requirements and ensure InsCipher's proprietary tax filing portal is updated accurately\nGuide clients through entity transitions and related system adjustments within the InsCipher Connect tax filing portal\nAssist Filing Services clients and internal teams in obtaining state login credentials for newly licensed individuals, entities, or newly launched state portals\nConduct proactive client outreach to collect required state information, communicate upcoming requirement changes, and provide guidance before issues arise\nUpdate client profiles in response to system releases, including e-filing updates and portal enhancements\nDevelop, maintain, and improve documentation, SOPs, and process standards that support organized project tracking, process consistency, and the organization's ability to scale Filing Services and Implementation efforts without sacrificing accuracy or compliance\nUtilize CRM tools (Intercom) to respond to client inquiries and track communication history\nDevelop and maintain a strong working knowledge of InsCipher portal functions and workflow logic\nWork independently and collaborate cross-functionally with Filing, Implementation, and Support teams to resolve licensing and portal issues efficiently – reducing escalations and freeing higher-level team members to focus on strategic work\nSupport onboarding and mentorship of future Surplus Lines Coordinators\nRequired to perform other duties as requested, directed, or assigned\nRequirements and Qualifications\nBachelor's degree in Accounting, Business Administration, Finance or related field, or equivalent experience required\n1+ years of experience in the insurance or surplus lines industry\n2+ years of direct customer service experience\nDemonstrated ability to manage multiple concurrent tasks and priorities effectively across a high-volume workload\nAbility to create and maintain clear process documentation and SOPs\nStrong organizational skills and attention to detail\nStrong written and verbal communication skills\nProficiency in Microsoft Office Suite\nPerks\nHealth, dental, and vision plans\nAmazing work-life balance with 4 weeks of Paid Time Off\n10 Paid Company Holidays with 2 floating holidays\n401K Programs with employer match\nPersonal assistant programs for support in a healthy personal and work life\n\nWhy InsCipher?\n\nAt InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to:\nWork on cutting-edge projects that are reshaping an industry\nCollaborate with a team of passionate, like-minded professionals\nEnjoy a culture that values flexibility, innovation, and personal growth\n\nCompensation Range: $54k/yr - $60k/yr\n\nWe are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.\n\nIf you need accommodation, please let us know during the interview process.","company":"Inscipher","rawCompany":"inscipher","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-03T16:25:55.339Z","occupations":[{"code":"43-9041.00","title":"Insurance Claims and Policy Processing Clerks","slug":"insurance-claims-and-policy-processing-clerks"},{"code":"41-3021.00","title":"Insurance Sales Agents","slug":"insurance-sales-agents"},{"code":"13-2053.00","title":"Insurance Underwriters","slug":"insurance-underwriters"}],"industries":[{"code":"524298","title":"All Other Insurance Related Activities","slug":"all-other-insurance-related-activities"},{"code":"524210","title":"Insurance Agencies and Brokerages","slug":"insurance-agencies-and-brokerages"},{"code":"524126","title":"Direct Property and Casualty Insurance Carriers","slug":"direct-property-and-casualty-insurance-carriers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Surplus Lines Coordinator","description":"At InsCipher, our commitment to our customers is what drives us.\n\nOurs is a culture of innovation and progress. We are a creative team of doers constantly striving to develop value-driven products and services for our customers.\n\nOur ultimate goal is to become the trusted authority and leading partner for state departments of insurance, surplus lines associations, and brokers nationwide. We’re achieving that goal by enhancing every facet of our customers reporting and tax filings through education and innovative, streamlined compliance solutions.\n\nWe’re growing fast and want you to be a part of it!\n\nWe're seeking a detail-oriented and client-focused Surplus Lines Coordinator to join our Implementation team. Reporting to the Implementation Team Lead, this role serves as a critical bridge between clients and InsCipher's Filing Services, Implementation, and Support teams. You'll be responsible for ensuring licensing updates, state credential management, and portal configurations are handled accurately and efficiently – reducing implementation delays, resolving client requests quickly, and freeing up higher-level team members to focus on strategic work.\n\nSuccess in this role means clients receive proactive guidance and timely communication throughout their implementation and filing experience, internal teams spend less time troubleshooting licensing and portal issues, and our processes and documentation are strong enough to support the organization as we scale.\n\nKey Responsibilities\nCoordinate and process client license updates, including terminations, producer or entity additions, default changes, and legal entity transitions\nAssess how licensing changes impact state reporting requirements and ensure InsCipher's proprietary tax filing portal is updated accurately\nGuide clients through entity transitions and related system adjustments within the InsCipher Connect tax filing portal\nAssist Filing Services clients and internal teams in obtaining state login credentials for newly licensed individuals, entities, or newly launched state portals\nConduct proactive client outreach to collect required state information, communicate upcoming requirement changes, and provide guidance before issues arise\nUpdate client profiles in response to system releases, including e-filing updates and portal enhancements\nDevelop, maintain, and improve documentation, SOPs, and process standards that support organized project tracking, process consistency, and the organization's ability to scale Filing Services and Implementation efforts without sacrificing accuracy or compliance\nUtilize CRM tools (Intercom) to respond to client inquiries and track communication history\nDevelop and maintain a strong working knowledge of InsCipher portal functions and workflow logic\nWork independently and collaborate cross-functionally with Filing, Implementation, and Support teams to resolve licensing and portal issues efficiently – reducing escalations and freeing higher-level team members to focus on strategic work\nSupport onboarding and mentorship of future Surplus Lines Coordinators\nRequired to perform other duties as requested, directed, or assigned\nRequirements and Qualifications\nBachelor's degree in Accounting, Business Administration, Finance or related field, or equivalent experience required\n1+ years of experience in the insurance or surplus lines industry\n2+ years of direct customer service experience\nDemonstrated ability to manage multiple concurrent tasks and priorities effectively across a high-volume workload\nAbility to create and maintain clear process documentation and SOPs\nStrong organizational skills and attention to detail\nStrong written and verbal communication skills\nProficiency in Microsoft Office Suite\nPerks\nHealth, dental, and vision plans\nAmazing work-life balance with 4 weeks of Paid Time Off\n10 Paid Company Holidays with 2 floating holidays\n401K Programs with employer match\nPersonal assistant programs for support in a healthy personal and work life\n\nWhy InsCipher?\n\nAt InsCipher, you'll join a team of disruptors, innovators, and forward-thinkers. We're not just changing the game; we're creating a new one. We offer a dynamic, inclusive work environment where your ideas are valued, and your contributions lead to real change. With us, you'll have the opportunity to:\nWork on cutting-edge projects that are reshaping an industry\nCollaborate with a team of passionate, like-minded professionals\nEnjoy a culture that values flexibility, innovation, and personal growth\n\nCompensation Range: $54k/yr - $60k/yr\n\nWe are proud to be an equal-opportunity employer. We are committed to providing equal opportunities to all qualified applicants, regardless of race, color, religion, sex, national origin, disability, or any other legally protected characteristics.\n\nIf you need accommodation, please let us know during the interview process.","datePosted":"2026-08-03T16:25:55.339Z","dateModified":"2026-08-03T16:25:55.339Z","hiringOrganization":{"@type":"Organization","name":"Inscipher","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"71be002e4d9fd1fa8c0ddbda"},"url":"https://jobsearcher.com/jobs/71be002e4d9fd1fa8c0ddbda"}}