{"schemaVersion":"jobsearcher.job.v1","id":"71afafec4747e3d43d411ada","url":"https://jobsearcher.com/jobs/71afafec4747e3d43d411ada","canonicalUrl":"https://jobsearcher.com/jobs/71afafec4747e3d43d411ada","title":"IT Support Specialist - Technology Alignment Manager","description":"Job Type\r\nFull-time\r\nDescription\r\nWe integrate technology with business to grow revenue, save time, and improve the bottom line. Because we value and care for one another, we foster a culture to pursue career ambitions yet understand that we achieve more together than we can as individuals. We attract accomplished professionals to provide superior client care and outstanding business results. Together, we create our future.\r\nWe believe our employees are our greatest asset, which is why we offer a comprehensive and competitive benefits package designed to support your health, financial well-being, and work-life balance. Our benefits include but are not limited to generous Paid Time Off (PTO), medical, dental, and vision coverage, 401(k) plan with company matching contributions, profit-sharing opportunities, and paid parental leave. We are committed to investing in our team members and providing the resources they need to thrive both personally and professionally.\r\nThe Technology Alignment Manager serves as Omni's \"eyes and ears\" with assigned managed service clients, enabling our vCIOs/advisors to deliver high-level strategic counsel and recommendations. In addition, he/she is responsible for supporting and/or resolving help desk tickets and contributing to technical service projects as assigned. Services are delivered both on-site and virtually depending on the task or issue at hand.\r\nDeliver proactive services to assigned clients. This includes but is not limited to:\r\nPerforming Technical Alignment against established standards\r\nVerifying centralized services\r\nFostering the client relationship by owning the technical aspects of their managed service agreement\r\nDevelop and maintain technical knowledge of assigned clients' environment including how they use technology. This includes but is not limited to\r\nHardware, software, cloud inventory\r\nLOB applications\r\nVendor relationships\r\nContribute to the triaging and resolution of help desk tickets as needed, regardless of TAM assignment.\r\nAdhere to – and when possible, contribute new thinking to – Omni policies, procedures, and best practices.\r\nDiagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality.\r\nDesign, implement, manage, and support client projects, seeing them through completion. Projects may include:\r\nNetwork level topology (WAN and LAN connectivity, routers, firewalls, and security).\r\nHosted and cloud solutions for customers using appropriate technologies that meet their requirements.\r\nDisaster recovery solutions.\r\nOther duties and projects as assigned.\r\nRequirements\r\n5+ years of experience of increasing levels of technical knowledge and exposure to the following technologies: desktop support and troubleshooting, networking, routing, active directory, and disaster recovery.\r\nKnowledge of IT systems including servers, desktops, scripting, routers, switches, and firewalls as well as peripheral devices, including network printers, webcams, scanners, etc. Additionally, please see the products list below.\r\nDemonstrated success in providing support and problem resolution with unfamiliar systems, software, and hardware. Strong troubleshooting skills and the ability to evaluate and manage changes, understanding their impact to systems, business, and users.\r\nExcellent interpersonal and organizational skills, including the ability to deal with clients and colleagues of all backgrounds in a fast-paced, high-performance work environment.\r\nDesire to continually learn innovative technologies and develop greater skill sets. Certifications like A+, Network+, Microsoft 365 Fundamentals are preferred, but not required for placement.\r\nExcellent written and oral communication skills, with an ability to communicate technical information and ideas in user-friendly language to clients.\r\nPassion for customer service. We go above and beyond to provide our customers with excellent service and we expect our team members to have the same mindset.\r\nFamiliarity of Products Preferred\r\nAnti-Virus and malware protection solutions\r\nMicrosoft Office 365\r\nWindows Server 2012/2016/2019/2022/2025 and Windows 10/11\r\nBackup Solutions\r\nCloud computing infrastructure\r\nConnectWise Manage, Automate, and Control\r\nBrightgauge dashboards\r\nWhy Omni?\r\nClient-Centered Mission: We're passionate about delivering outstanding service and results.\r\nSupportive Company Culture: We care for one another and celebrate team success.\r\nCareer Growth: We invest in your development and offer clear advancement paths.\r\nCompetitive Compensation & Benefits: Enjoy a comprehensive package including health, dental, vision, and life insurance, a matching 401(k), and generous PTO to support your work-life balance.\r\nNO PHONE CALLS PLEASE\r\nEqual Opportunity Employer\r\nJ-18808-Ljbffr","company":"Socket","rawCompany":"socket","city":"Bethlehem","state":"WV","isRemote":false,"isActive":false,"createdAt":"2026-08-09T00:47:18.217Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Specialist - Technology Alignment Manager","description":"Job Type\r\nFull-time\r\nDescription\r\nWe integrate technology with business to grow revenue, save time, and improve the bottom line. Because we value and care for one another, we foster a culture to pursue career ambitions yet understand that we achieve more together than we can as individuals. We attract accomplished professionals to provide superior client care and outstanding business results. Together, we create our future.\r\nWe believe our employees are our greatest asset, which is why we offer a comprehensive and competitive benefits package designed to support your health, financial well-being, and work-life balance. Our benefits include but are not limited to generous Paid Time Off (PTO), medical, dental, and vision coverage, 401(k) plan with company matching contributions, profit-sharing opportunities, and paid parental leave. We are committed to investing in our team members and providing the resources they need to thrive both personally and professionally.\r\nThe Technology Alignment Manager serves as Omni's \"eyes and ears\" with assigned managed service clients, enabling our vCIOs/advisors to deliver high-level strategic counsel and recommendations. In addition, he/she is responsible for supporting and/or resolving help desk tickets and contributing to technical service projects as assigned. Services are delivered both on-site and virtually depending on the task or issue at hand.\r\nDeliver proactive services to assigned clients. This includes but is not limited to:\r\nPerforming Technical Alignment against established standards\r\nVerifying centralized services\r\nFostering the client relationship by owning the technical aspects of their managed service agreement\r\nDevelop and maintain technical knowledge of assigned clients' environment including how they use technology. This includes but is not limited to\r\nHardware, software, cloud inventory\r\nLOB applications\r\nVendor relationships\r\nContribute to the triaging and resolution of help desk tickets as needed, regardless of TAM assignment.\r\nAdhere to – and when possible, contribute new thinking to – Omni policies, procedures, and best practices.\r\nDiagnose and resolve both emergency and chronic problems related to availability, security, performance, connectivity, and overall functionality.\r\nDesign, implement, manage, and support client projects, seeing them through completion. Projects may include:\r\nNetwork level topology (WAN and LAN connectivity, routers, firewalls, and security).\r\nHosted and cloud solutions for customers using appropriate technologies that meet their requirements.\r\nDisaster recovery solutions.\r\nOther duties and projects as assigned.\r\nRequirements\r\n5+ years of experience of increasing levels of technical knowledge and exposure to the following technologies: desktop support and troubleshooting, networking, routing, active directory, and disaster recovery.\r\nKnowledge of IT systems including servers, desktops, scripting, routers, switches, and firewalls as well as peripheral devices, including network printers, webcams, scanners, etc. Additionally, please see the products list below.\r\nDemonstrated success in providing support and problem resolution with unfamiliar systems, software, and hardware. Strong troubleshooting skills and the ability to evaluate and manage changes, understanding their impact to systems, business, and users.\r\nExcellent interpersonal and organizational skills, including the ability to deal with clients and colleagues of all backgrounds in a fast-paced, high-performance work environment.\r\nDesire to continually learn innovative technologies and develop greater skill sets. Certifications like A+, Network+, Microsoft 365 Fundamentals are preferred, but not required for placement.\r\nExcellent written and oral communication skills, with an ability to communicate technical information and ideas in user-friendly language to clients.\r\nPassion for customer service. We go above and beyond to provide our customers with excellent service and we expect our team members to have the same mindset.\r\nFamiliarity of Products Preferred\r\nAnti-Virus and malware protection solutions\r\nMicrosoft Office 365\r\nWindows Server 2012/2016/2019/2022/2025 and Windows 10/11\r\nBackup Solutions\r\nCloud computing infrastructure\r\nConnectWise Manage, Automate, and Control\r\nBrightgauge dashboards\r\nWhy Omni?\r\nClient-Centered Mission: We're passionate about delivering outstanding service and results.\r\nSupportive Company Culture: We care for one another and celebrate team success.\r\nCareer Growth: We invest in your development and offer clear advancement paths.\r\nCompetitive Compensation & Benefits: Enjoy a comprehensive package including health, dental, vision, and life insurance, a matching 401(k), and generous PTO to support your work-life balance.\r\nNO PHONE CALLS PLEASE\r\nEqual Opportunity Employer\r\nJ-18808-Ljbffr","datePosted":"2026-08-09T00:47:18.217Z","dateModified":"2026-08-09T00:47:18.217Z","hiringOrganization":{"@type":"Organization","name":"Socket","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Bethlehem","addressRegion":"WV","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"71afafec4747e3d43d411ada"},"url":"https://jobsearcher.com/jobs/71afafec4747e3d43d411ada"}}