{"schemaVersion":"jobsearcher.job.v1","id":"71a98a3daffa17e55dcb7813","url":"https://jobsearcher.com/jobs/71a98a3daffa17e55dcb7813","canonicalUrl":"https://jobsearcher.com/jobs/71a98a3daffa17e55dcb7813","title":"Help Desk Analyst","description":"At Map Communications, we are looking for team-oriented individuals with a background in IT helpdesk support to provide an on-site presence in our newly renovated corporate headquarters in Chesapeake, Virginia.\nIn addition to local desktop support, you will be asked to assist the team with remote end-user support via our helpdesk phone queue and ticketing system. Applicants should be skilled in multi-tasking and be flexible for re-prioritizing tasks to meet operational needs. Our environment is fast-paced, and constantly evolving to keep up with demand.\n\n**This is an onsite position**\n\nDaytime Training prior to moving to Schedule Hours: 10am - 7pm EST\n\nResponsibilities:\nProvide local desktop support to an office of approximately 150 employees.\nMaintain hardware and peripherals; maintain a fundamental understanding of asset management.\nField calls from a helpdesk phone queue and provide end-user support over the phone to employees based in US and Canada.\nClose tickets in a timely manner, while upholding customer service standards.\nIdentify issues that require immediate attention and escalate accordingly to senior members of the team or other departments.\nAssist with onboard and offboarding tasks, including account creations in Active Directory, email account creation, key fob activations, etc.\nAssist infrastructure and network engineers with hands-on support for future maintenance events for the office.\nUnderstand concepts related to networks, servers, databases, etc.\nWrite and maintain documentation on key processes and procedures.\nOther duties as assigned.\n\nRequirements:\nCustomer-service oriented with acceptance and patience for end-users of all technical skill levels.\nExcellent troubleshooting and problem-solving skills.\nAbility to multitask effectively.\nMust be able to work within a team environment, but responsible for one's own tasks.\nStrong technical aptitude and familiarity with Windows OS desktop support.\nFamiliarity with deployments and imaging solutions for desktop computer builds such as Windows MDT.\nExcellent communications skills (written and verbal).\n3+ years experience supporting desktop/server operation systems and technologies.\nMust be able to lift 30 pounds.\n\nThank you for your interest in MAP Communications, Inc.","company":"Map","rawCompany":"map","city":"Chesapeake","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:47:23.652Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"551114","title":"Corporate, Subsidiary, and Regional Managing Offices","slug":"corporate-subsidiary-and-regional-managing-offices"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Analyst","description":"At Map Communications, we are looking for team-oriented individuals with a background in IT helpdesk support to provide an on-site presence in our newly renovated corporate headquarters in Chesapeake, Virginia.\nIn addition to local desktop support, you will be asked to assist the team with remote end-user support via our helpdesk phone queue and ticketing system. Applicants should be skilled in multi-tasking and be flexible for re-prioritizing tasks to meet operational needs. Our environment is fast-paced, and constantly evolving to keep up with demand.\n\n**This is an onsite position**\n\nDaytime Training prior to moving to Schedule Hours: 10am - 7pm EST\n\nResponsibilities:\nProvide local desktop support to an office of approximately 150 employees.\nMaintain hardware and peripherals; maintain a fundamental understanding of asset management.\nField calls from a helpdesk phone queue and provide end-user support over the phone to employees based in US and Canada.\nClose tickets in a timely manner, while upholding customer service standards.\nIdentify issues that require immediate attention and escalate accordingly to senior members of the team or other departments.\nAssist with onboard and offboarding tasks, including account creations in Active Directory, email account creation, key fob activations, etc.\nAssist infrastructure and network engineers with hands-on support for future maintenance events for the office.\nUnderstand concepts related to networks, servers, databases, etc.\nWrite and maintain documentation on key processes and procedures.\nOther duties as assigned.\n\nRequirements:\nCustomer-service oriented with acceptance and patience for end-users of all technical skill levels.\nExcellent troubleshooting and problem-solving skills.\nAbility to multitask effectively.\nMust be able to work within a team environment, but responsible for one's own tasks.\nStrong technical aptitude and familiarity with Windows OS desktop support.\nFamiliarity with deployments and imaging solutions for desktop computer builds such as Windows MDT.\nExcellent communications skills (written and verbal).\n3+ years experience supporting desktop/server operation systems and technologies.\nMust be able to lift 30 pounds.\n\nThank you for your interest in MAP Communications, Inc.","datePosted":"2026-04-12T20:47:23.652Z","dateModified":"2026-04-12T20:47:23.652Z","hiringOrganization":{"@type":"Organization","name":"Map","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Chesapeake","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"71a98a3daffa17e55dcb7813"},"url":"https://jobsearcher.com/jobs/71a98a3daffa17e55dcb7813"}}