Help Desk Technician

Job Description Priority Position Deadline: Monday, June 15th, 2026 at Noon, open until filledFull Wage Scale: $25.76 - $34.77Benefits:Competitive PayPaid Time Off13 Paid HolidaysMN PERA RetirementWeekend, Night & Holiday PremiumsHealth Insurance (Some plans at $0.00 per month)Dental InsuranceVision InsuranceOnsite Fitness RoomExcellent additional Benefit & Retirement PackagesMN Paid Leave ProgramEmployer Paid Short-Term DisabilityDepartment: Information Technology Rating: DBM B22Supervisor Title: IT Supervisor FLSA Status: Non-ExemptPOSITION SUMMARYUnder the immediate supervision of the Information Technology Supervisor, the Help Desk Technician serves as the first point of contact to county employees providing front-line IT technical support. The Help Desk Technician primarily handles high volume routine service requests and incident tickets.ESSENTIAL DUTIES AND RESPONSIBILITIESThe essential duties and responsibilities of this position are included, but are not limited to the following:Provides technical support to end-users; coordinates technical support with vendor and internal customers for installations, troubleshooting, repair, and/or maintenance issues.Monitors, configures, and maintains equipment and systems in assigned area of responsibility, taking appropriate corrective action or referring issues requiring escalation.Troubleshoots computer, communication, networking, and/or related system hardware and software problems to include providing technical assistance, evaluating and troubleshooting systems, and installing, upgrading, and configuring hardware, software, and peripheral equipment and devices.Monitors and maintains appropriate levels of inventory and supplies to ensure efficient and effective operations, which includes the tracking of computer related assets.Establishes and maintains effective working relationships with coworkers, supervisors, and/or other county staff to ensure clear communication and information sharing.Performs other duties as necessary and/or assigned to support efficient and effective county operations.MINIMUM QUALIFICATIONSTo perform this position successfully, an individual must be able to perform each essential function satisfactorily. Listed below are minimum qualifications that are representative of formal education, work experience, and specific requirements that are required of this position.Education & ExperienceAssociate's degree in Information Technology or related field, and two (2) years of IT work experience or related field; or equivalent combination of education and experience.Trainings, Certificates, and LicensesValid driver’s licenseMust clear a security background check, including fingerprintingCriminal Justice Information Services (CJIS) trainingHealth Insurance Portability and Accountability Act (HIPPA) trainingCOMPLEXITYThe extent to which this position’s responsibilities are related to one another that best exemplifies the normal working conditions.Tasks involve related steps, processes, and methods that require this position to recognize clear differences in a variety of situations.RESPONSIBILITYSupervision – NeededThis position carries out a group of procedures using the general methods and desired results that the supervisor indicates. This position selects from among the most appropriate of several guidelines, makes minor adjustments to methods, and refers unforeseen situations to others for solution.Supervision – GivenModerate coordination of work with other individuals (non-supervisory)Impact on the overall county’s businessWork product or service affects the accuracy, reliability, or acceptability of further processes or services.REQUIRED PHYSICAL ABILITIES AND WORK CONDITIONSThe physical demands and work conditions described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Additional physical/mental requirements may not be listed above but are inherent in performing the positions essential functions.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.HazardsModerately strenuous - Lifting requirement of up to 30 pounds on an occasional basis; up to 50 pounds on a rare to occasional basis with assistance. Must be able to perform the following on an occasional basis: fingering, communicating, reading, standing, stooping, kneeling, bending and crouching.SurroundingsLow Risk - Exposure to inside environmental conditions where it is adequately lighted, ventilated and heated, and normal precautions must be observed.Work performed is typically performed within the Government Center or a satellite office. Driving or riding to work at a service center, attending meetings, participating in training sessions, etc. may be required.Work interruptions are frequent. There is some pressure associated with project or activity deadlines and details.Equipment used includes, but is not limited to, computers, printers, telephone, calculator, copy/fax machine.ACCESS TO PUBLIC DATA:This position may encounter non-public data in the course of these duties. Any access to non-public data should be strictly limited to accessing the data that are necessary to perform the duties. While data are being accessed, this position should take reasonable measures to ensure the non-public data are not accessed by individuals without a work reason. Once the work reason to access the data is reasonably finished, this position must properly store the non-public data according to the applicable provisions of Mower County employee policies and Minnesota or federal law.