K-12 Customer Success Specialist

Position OverviewThe Customer Success Specialist provides day-to-day operational and customer support across both customer success initiatives and benchmark assessment services, helping ensure a seamless and reliable experience for K-12 school and district partners. This role is central to supporting the planning, administration, and reporting of benchmark assessments while also contributing to ongoing customer engagement and account support activities.This opportunity is well-suited for someone early in their career who is interested in education, customer success, or edtech. The role requires strong attention to detail, clear communication, and the ability to manage multiple priorities in a fast-paced environment. It plays an important part in ensuring smooth execution of benchmark services and delivering a high-quality experience for K-12 school and district partners across the school year.The Customer Success Specialist reports to the Senior Director of Customer Success and Benchmark Services.Key ResponsibilitiesCustomer Success SupportAssist Services team in supporting K-12 district partners throughout the school yearHelp coordinate meetings, track customer goals, and maintain account documentationRespond to customer inquiries and ensure timely follow-up or escalation as neededTrack tasks, timelines, and deliverables across customer success and benchmark services workflowsBenchmark Assessment SupportAssist in the coordination of K-12 benchmark assessment cycles, including setup, scheduling, and readiness checksSupport the customized assessment planning process by helping gather district checklists and assessment schedulesMonitor assessment windows and help ensure districts are prepared for successful administrationAssist with benchmark support and help troubleshoot basic benchmark issuesProject & Operational CoordinationTrack tasks, timelines, and deliverables across customer success and benchmark services workflowsMaintain internal systems, documentation, and trackers to ensure accurate and up-to-date informationSupport cross-functional coordination with Product, Content, and Services teamsIdentify and escalate risks or delays that could impact customer experience or assessment timelinesProcess & Administrative SupportMaintain documentation, templates, and standard operating proceduresAssist in improving workflows and identifying opportunities for greater efficiencyProvide general administrative and operational support to both Customer Success and Benchmark Services teamsAssist in preparing summaries or materials for customer meetings and internal reviewsLeverage collaboration tools (e.g., Google Workspace, Microsoft Office, Adobe, Slack, FreshDesk, proprietary software) to support workflows (e.g., customer communication, internal tracking, assessment management) and documentationRequired Skills & AttributesBachelor's degree or equivalent experience1-3 years of experience in education, customer support, operations, or edtechStrong organizational skills and attention to detailExcellent communication and responsivenessAbility to manage multiple tasks and deadlines simultaneouslyExcellent written and verbal communication skillsCollaborative team playerSignificant experience with Google Workspace