{"schemaVersion":"jobsearcher.job.v1","id":"7130d6201482eba12a1cf785","url":"https://jobsearcher.com/jobs/7130d6201482eba12a1cf785","canonicalUrl":"https://jobsearcher.com/jobs/7130d6201482eba12a1cf785","title":"Senior Project Engineer","description":"General Description\nReporting to the Director of Engineering and working closely with the Service Desk Manager and Director of Project Management, the Senior Project Engineer is a level 3 technical role that serves as the primary driver of complex technology projects for our customers. This role combines deep project execution expertise with advanced troubleshooting capabilities, functioning as a technical escalation point for project-related and reactive service issues that exceed the scope of lower-level engineers. The Senior Project Engineer collaborates closely with account managers and the Director of Project Management to scope, plan, and deliver infrastructure solutions, while seamlessly supporting reactive services when critical escalations arise. The ideal candidate combines technical expertise with excellent interpersonal skills, is proficient at managing client relationships with a history of positive client interactions, and understands the challenges and opportunities of school environments.\n\nResponsibilities\nImplement Projects\n\nLead and execute complex customer project work as directed by the Service Desk Manager and the Director of Project Management\n\nArchitect detailed product solutions and lead the installation of designed solutions; independently handle solution design for standard infrastructure patterns\n\nAssist in scoping projects, including detailed product selection tied directly to the customer’s goals, constraints, and expectations for success\n\nDevelop project estimates for labor, materials, and timelines; contribute to quote development and scope documentation\n\nManage and work closely with third-party vendors and contractors, serving as their primary point of contact during project execution\n\nManage and complete project documents as specified by the Director of Project Management\n\nParticipate in pre-project meetings and post-project analyses and reviews; identify lessons learned and feed improvements back into project processes\n\nInteract with customers on-site and remotely, planning and coordinating closely for successful project delivery\n\nMeet or beat planned time as determined in each project’s quote and scope\n\nKeep active and contemporaneous records of time spent on each task, from preparation through completion\n\nWork some evenings, weekends, and holidays as needed for minimal customer disruption\n\nPlan & Problem-Solve\n\nKeep active logs of issues in each project’s plan in ConnectWise\n\nMaintain a customer-centered orientation in devising solutions that meet project outcomes and customer expectations\n\nUnderstand and articulate the current and historical technology profile at schools served; proactively anticipate and document project risks and risk-mitigating action plans\n\nCoordinate with account managers, as appropriate, to share customer concerns and trends that need relationship support to complement technical support and reinforce our credibility as a trusted advisor\n\nContribute significantly to continual development and refinement of technical processes and project standards\n\nServe as a technical resource for reactive troubleshooting of a broad range of IT solutions, including cloud systems/services, network infrastructure, and VoIP systems\n\nOwn & Escalate Tickets\n\nServe as an escalation point for reactive tickets that cannot be resolved by Engineer I or II, applying level III expertise to diagnose and resolve complex issues\n\nOwn and resolve assigned escalation tickets to company standards\n\nMonitor customer satisfaction on escalated tickets, involving the account manager when the resolution did not create a superior customer experience or signals a severe or non-technical problem\n\nOwn everything that happens to a ticket once escalated by the Service Desk Manager or a lower-level engineer, until issue is resolved or transferred\n\nStep up as a resource to configure, troubleshoot, and repair network systems, servers, VoIP, cloud systems, and end-user devices as needed\n\nDocument & Share\n\nTransform technical specifications into visually intuitive representations, facilitating effective communication and ensuring accurate implementation of designed solutions\n\nUpdate system documentation; commit solutions to KT’s knowledge base and share new and unique learning cases with colleagues\n\nKeep clients informed through tickets and project documentation at every step: what has been done, what are the results, what are the next steps\n\nVerify that solutions are still working and no further intervention is needed, if warranted\n\nEnsure tickets and projects are documented completely to facilitate clarity for problem discovery\n\nRespond to all communications from the Service Desk Manager, Director of Engineering, and Director of Project Management\n\nQualifications\nExperience\n\n8+ years’ progressive experience in server, storage, and networking systems design, installation, maintenance, troubleshooting, configuring, updating, and operation\n\n8+ years’ experience operating and diagnosing enterprise wireless management systems (Meraki, Cisco, HP, Ruckus)\n\n8+ years’ experience with configuration and operation of Mobile Device Management systems (JAMF School/Pro, Meraki Systems Manager, Mosyle)\n\n8+ years’ experience designing and implementing networks (LAN / WAN / WiFi / SD-LAN / VPN)\n\n8+ years’ experience maintaining and troubleshooting Windows Servers in a clustered environment (VMware and Hyper‑V)\n\n5+ years’ experience leading and independently executing complex technical projects\n\n5+ years’ experience configuring, supporting, and maintaining cloud‑based phone systems and VoIP devices (Zoom, GoToConnect)\n\n3+ years’ experience designing and deploying MDM systems, standards, and processes\n\nWorking knowledge of cybersecurity trends and best practices\n\nExperience managing and working with third‑party vendors and contractors preferred\n\nExperience overseeing the installation of security camera solutions such as Verkada preferred\n\nAbilities and Attributes\n\nExpert at setup, configuration, and training others on Google Workspace and the general Google ecosystem\n\nFluent in troubleshooting and solving problems with switching and wireless networks\n\nExpert in configuring, maintaining, diagnosing, and solving problems with Windows server systems, including hypervisor, HA storage, backup, network services, and file services\n\nExpertise in configuring and diagnosing VoIP systems, using on‑prem PBX or cloud environments\n\nFamiliarity and experience with switches, firewalls, access points by Cisco, Meraki, SonicWall, HP, Ruckus, Aruba, Ubiquiti; UPSs by APC; VoIP by Zoom; security cameras by Verkada; projector mounting and configuration; switch cabling and cable troubleshooting; mass deployment of end‑user devices\n\nStrong verbal and written communicator, with a keen eye for detail and a commitment to high‑quality work\n\nStrong listening skills with curiosity to ask questions; action‑oriented problem‑solver able to deliver in a fast‑paced environment using superior organizational skills to manage up and laterally, juggle changing priorities, and drive toward deadlines\n\nTakes initiative to appropriately close open loops in service, skills, and customer experience\n\nExperience in supporting users in educational environments\n\nExceptional record of accounting for actions, results, SLAs, and time in tickets\n\nAbility to travel up to 30% of the time per year to various customer sites, primarily in California and Washington\n\nMust reside in the greater Los Angeles or San Francisco Bay Area\n\nAble to lift equipment weighing up to 50 pounds\n\nCertifications\n\nAdvanced certification (CCNP/CCIE)\n\nCisco Certified Information Systems Security Professional (CISSP)\n\nEngineering Cisco Meraki Solutions\n\nClassification and Compensation\n\nReports to Director of Engineering\n\nExempt, full‑time\n\nSalary Range: $160k - $180k per year plus bonus and benefits*\n\nHow To Apply\nPleasesubmityour resume,and,in lieu of a cover letter, compose an answer to the following question (limit your response to no more than one page):\n\nDescribe a project you worked on where an unexpected issue arose in the middle of the project’s execution. What strategies did you employ to tackle the issue? How did you keep the impacted user informed? What were the results?\n\nNo direct emails or phone calls please.\n\n*Assumes Redwood City market. Geographic differentials will be applied to candidates residing in markets outside of KT’s headquarters location.\n\nPaid time off, 401K match, full medical insurance, commuter benefits, remote work arrangements, and other benefits and perks are part of this role.\n\nKT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. KT will only consider candidates with existing authorization to work in the USA. No sponsorship will be considered. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to careers@knowingtechnologies.com. Include \"Last Name, First name: Senior Project Engineer\" in the subject line.\n\n#J-18808-Ljbffr","company":"Knowing Technologies","rawCompany":"knowing technologies","city":"Millbrae","state":"CA","isRemote":false,"isActive":true,"createdAt":"2026-06-17T03:44:11.160Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"17-2199.00","title":"Engineers, All Other","slug":"engineers-all-other"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Project Engineer","description":"General Description\nReporting to the Director of Engineering and working closely with the Service Desk Manager and Director of Project Management, the Senior Project Engineer is a level 3 technical role that serves as the primary driver of complex technology projects for our customers. This role combines deep project execution expertise with advanced troubleshooting capabilities, functioning as a technical escalation point for project-related and reactive service issues that exceed the scope of lower-level engineers. The Senior Project Engineer collaborates closely with account managers and the Director of Project Management to scope, plan, and deliver infrastructure solutions, while seamlessly supporting reactive services when critical escalations arise. The ideal candidate combines technical expertise with excellent interpersonal skills, is proficient at managing client relationships with a history of positive client interactions, and understands the challenges and opportunities of school environments.\n\nResponsibilities\nImplement Projects\n\nLead and execute complex customer project work as directed by the Service Desk Manager and the Director of Project Management\n\nArchitect detailed product solutions and lead the installation of designed solutions; independently handle solution design for standard infrastructure patterns\n\nAssist in scoping projects, including detailed product selection tied directly to the customer’s goals, constraints, and expectations for success\n\nDevelop project estimates for labor, materials, and timelines; contribute to quote development and scope documentation\n\nManage and work closely with third-party vendors and contractors, serving as their primary point of contact during project execution\n\nManage and complete project documents as specified by the Director of Project Management\n\nParticipate in pre-project meetings and post-project analyses and reviews; identify lessons learned and feed improvements back into project processes\n\nInteract with customers on-site and remotely, planning and coordinating closely for successful project delivery\n\nMeet or beat planned time as determined in each project’s quote and scope\n\nKeep active and contemporaneous records of time spent on each task, from preparation through completion\n\nWork some evenings, weekends, and holidays as needed for minimal customer disruption\n\nPlan & Problem-Solve\n\nKeep active logs of issues in each project’s plan in ConnectWise\n\nMaintain a customer-centered orientation in devising solutions that meet project outcomes and customer expectations\n\nUnderstand and articulate the current and historical technology profile at schools served; proactively anticipate and document project risks and risk-mitigating action plans\n\nCoordinate with account managers, as appropriate, to share customer concerns and trends that need relationship support to complement technical support and reinforce our credibility as a trusted advisor\n\nContribute significantly to continual development and refinement of technical processes and project standards\n\nServe as a technical resource for reactive troubleshooting of a broad range of IT solutions, including cloud systems/services, network infrastructure, and VoIP systems\n\nOwn & Escalate Tickets\n\nServe as an escalation point for reactive tickets that cannot be resolved by Engineer I or II, applying level III expertise to diagnose and resolve complex issues\n\nOwn and resolve assigned escalation tickets to company standards\n\nMonitor customer satisfaction on escalated tickets, involving the account manager when the resolution did not create a superior customer experience or signals a severe or non-technical problem\n\nOwn everything that happens to a ticket once escalated by the Service Desk Manager or a lower-level engineer, until issue is resolved or transferred\n\nStep up as a resource to configure, troubleshoot, and repair network systems, servers, VoIP, cloud systems, and end-user devices as needed\n\nDocument & Share\n\nTransform technical specifications into visually intuitive representations, facilitating effective communication and ensuring accurate implementation of designed solutions\n\nUpdate system documentation; commit solutions to KT’s knowledge base and share new and unique learning cases with colleagues\n\nKeep clients informed through tickets and project documentation at every step: what has been done, what are the results, what are the next steps\n\nVerify that solutions are still working and no further intervention is needed, if warranted\n\nEnsure tickets and projects are documented completely to facilitate clarity for problem discovery\n\nRespond to all communications from the Service Desk Manager, Director of Engineering, and Director of Project Management\n\nQualifications\nExperience\n\n8+ years’ progressive experience in server, storage, and networking systems design, installation, maintenance, troubleshooting, configuring, updating, and operation\n\n8+ years’ experience operating and diagnosing enterprise wireless management systems (Meraki, Cisco, HP, Ruckus)\n\n8+ years’ experience with configuration and operation of Mobile Device Management systems (JAMF School/Pro, Meraki Systems Manager, Mosyle)\n\n8+ years’ experience designing and implementing networks (LAN / WAN / WiFi / SD-LAN / VPN)\n\n8+ years’ experience maintaining and troubleshooting Windows Servers in a clustered environment (VMware and Hyper‑V)\n\n5+ years’ experience leading and independently executing complex technical projects\n\n5+ years’ experience configuring, supporting, and maintaining cloud‑based phone systems and VoIP devices (Zoom, GoToConnect)\n\n3+ years’ experience designing and deploying MDM systems, standards, and processes\n\nWorking knowledge of cybersecurity trends and best practices\n\nExperience managing and working with third‑party vendors and contractors preferred\n\nExperience overseeing the installation of security camera solutions such as Verkada preferred\n\nAbilities and Attributes\n\nExpert at setup, configuration, and training others on Google Workspace and the general Google ecosystem\n\nFluent in troubleshooting and solving problems with switching and wireless networks\n\nExpert in configuring, maintaining, diagnosing, and solving problems with Windows server systems, including hypervisor, HA storage, backup, network services, and file services\n\nExpertise in configuring and diagnosing VoIP systems, using on‑prem PBX or cloud environments\n\nFamiliarity and experience with switches, firewalls, access points by Cisco, Meraki, SonicWall, HP, Ruckus, Aruba, Ubiquiti; UPSs by APC; VoIP by Zoom; security cameras by Verkada; projector mounting and configuration; switch cabling and cable troubleshooting; mass deployment of end‑user devices\n\nStrong verbal and written communicator, with a keen eye for detail and a commitment to high‑quality work\n\nStrong listening skills with curiosity to ask questions; action‑oriented problem‑solver able to deliver in a fast‑paced environment using superior organizational skills to manage up and laterally, juggle changing priorities, and drive toward deadlines\n\nTakes initiative to appropriately close open loops in service, skills, and customer experience\n\nExperience in supporting users in educational environments\n\nExceptional record of accounting for actions, results, SLAs, and time in tickets\n\nAbility to travel up to 30% of the time per year to various customer sites, primarily in California and Washington\n\nMust reside in the greater Los Angeles or San Francisco Bay Area\n\nAble to lift equipment weighing up to 50 pounds\n\nCertifications\n\nAdvanced certification (CCNP/CCIE)\n\nCisco Certified Information Systems Security Professional (CISSP)\n\nEngineering Cisco Meraki Solutions\n\nClassification and Compensation\n\nReports to Director of Engineering\n\nExempt, full‑time\n\nSalary Range: $160k - $180k per year plus bonus and benefits*\n\nHow To Apply\nPleasesubmityour resume,and,in lieu of a cover letter, compose an answer to the following question (limit your response to no more than one page):\n\nDescribe a project you worked on where an unexpected issue arose in the middle of the project’s execution. What strategies did you employ to tackle the issue? How did you keep the impacted user informed? What were the results?\n\nNo direct emails or phone calls please.\n\n*Assumes Redwood City market. Geographic differentials will be applied to candidates residing in markets outside of KT’s headquarters location.\n\nPaid time off, 401K match, full medical insurance, commuter benefits, remote work arrangements, and other benefits and perks are part of this role.\n\nKT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. KT will only consider candidates with existing authorization to work in the USA. No sponsorship will be considered. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to careers@knowingtechnologies.com. Include \"Last Name, First name: Senior Project Engineer\" in the subject line.\n\n#J-18808-Ljbffr","datePosted":"2026-06-17T03:44:11.160Z","dateModified":"2026-06-17T03:44:11.160Z","hiringOrganization":{"@type":"Organization","name":"Knowing Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7130d6201482eba12a1cf785"},"url":"https://jobsearcher.com/jobs/7130d6201482eba12a1cf785"}}