Bilingual Credit Reporting and Disputes Associate (Portuguese)

Credit Reporting And Disputes AssociateFirst Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work.Your Location: Remote/anywhere within the USYour Schedule: Monday - Friday 9AM-5:30PM ESTYou Report To: Team Lead, Credit Reporting and DisputesYour Compensation: $24.69/hr plus a bonus!About the Opportunity:First Help Financial, voted and certified as a "Great Place to Work" by our workforce for five years in a row, is adding a new partner to our Compliance team to accommodate our remarkable growth! This is an exciting new opportunity for an individual to join a growing company and compliance team. As our ideal candidate, you will bring strong written and oral communication skills, the excitement to multi-task, and thrive in a fast-paced environment. First Help Financial would love to see your application!What you will do:Your responsibilities would be, but are not limited to:Research, investigate, and resolve customer complaints and credit reporting disputes and received through multiple channels, including phone, written correspondence, and eOSCARPartner with subject matter experts across the organization to research issues, validate findings, and drive effective resolutionCommunicate with customers by phone and in writing to gather relevant information, explain findings, and provide timely status updates and resolutionsAccurately document disputes and complaints throughout the lifecycle, maintaining complete and well?organized records to support regulatory compliance and audit requirementsIdentify and escalate complex cases, emerging risks, or adverse trends to management in a timely mannerEnsure ongoing compliance with applicable federal and state laws and regulations, including FCRA, ECOA, UDAAP, Fair Lending, and other consumer protection requirements; remain current on regulatory developments and industry best practicesPerform other duties and responsibilities as assigned