{"schemaVersion":"jobsearcher.job.v1","id":"70e7f03885a44686fba033cf","url":"https://jobsearcher.com/jobs/70e7f03885a44686fba033cf","canonicalUrl":"https://jobsearcher.com/jobs/70e7f03885a44686fba033cf","title":"Tier 2 Technical Support Engineer - Complex Issue Resolver","description":"A technology company in the United States is seeking a Tier 2 Support Engineer to provide in-depth troubleshooting and support for their PaaS/SaaS platforms. You will work independently to resolve complex cases, collaborate with cross-functional teams, and document interactions clearly. A Bachelor's degree in IT or equivalent experience is preferred. This role offers the opportunity to enhance customer satisfaction and product expertise while contributing to knowledge base improvements.\r\nJ-18808-Ljbffr","company":"Optimizely","rawCompany":"optimizely","city":"New York","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-05-23T06:48:26.994Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tier 2 Technical Support Engineer - Complex Issue Resolver","description":"A technology company in the United States is seeking a Tier 2 Support Engineer to provide in-depth troubleshooting and support for their PaaS/SaaS platforms. You will work independently to resolve complex cases, collaborate with cross-functional teams, and document interactions clearly. A Bachelor's degree in IT or equivalent experience is preferred. This role offers the opportunity to enhance customer satisfaction and product expertise while contributing to knowledge base improvements.\r\nJ-18808-Ljbffr","datePosted":"2026-05-23T06:48:26.994Z","dateModified":"2026-05-23T06:48:26.994Z","hiringOrganization":{"@type":"Organization","name":"Optimizely","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"New York","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"70e7f03885a44686fba033cf"},"url":"https://jobsearcher.com/jobs/70e7f03885a44686fba033cf"}}