{"schemaVersion":"jobsearcher.job.v1","id":"70ace58e2f9a0b0982363f3d","url":"https://jobsearcher.com/jobs/70ace58e2f9a0b0982363f3d","canonicalUrl":"https://jobsearcher.com/jobs/70ace58e2f9a0b0982363f3d","title":"Technical Support Representative Level 1","description":"Overview:\nThis position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.\n\nThe Opportunity\nThe Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets.\nResponsibilities:\nWhat You’ll Be Doing\n\nResponsible for handling technical support trouble tickets.\nMonitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:\nOrder of response/urgency of tickets.\nContact method and timeline.\nCorrect/appropriate response to ticket.\nHow/when to close tickets and whether/if a ticket should be reassigned or escalated.\nMust ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.\nThis job description in no way implies that the duties listed here are the only ones that team members can be required to perform.\nQualifications:\nWhat You Bring to the Team\n\nHigh School Diploma or GED required, Associates or better desired\nMCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc)\nStrong understanding of Operating Systems, MS Office, and Email\nDatabase Application knowledge strongly desired\nResponsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented\nPleasant, clear speaking voice and excellent written communication skills\nCandidates must possess a strong ability to describe detailed topics clearly in writing or over the phone\nPhysical Demands and Work Environment\nThe physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.\nTeam members who live within commuting distance of one of our Atlanta office are expected to work in a hybrid capacity, with regular in-office presence on Tuesdays and Wednesdays.\nAll team members must reside and perform their work within the United States.\nE-Verify Statement\nConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.\n\nPrivacy Notice","company":"Constructconnect","rawCompany":"constructconnect","city":"Atlanta","state":"GA","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:14:26.541Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Representative Level 1","description":"Overview:\nThis position sits within our Customer Success division which is responsible for supporting our customers at every interaction through technical support and training to create consistent high levels of customer satisfaction.\n\nThe Opportunity\nThe Tech Support Rep Level 1 is responsible for all aspects of communication with customers during the life-cycle of a trouble ticket - communication may occur via phone or electronic media (e-mail/chat). The Tech Support Rep is also responsible for responding to customer inquiries via web-based Chat support in addition to resolving customer trouble tickets.\nResponsibilities:\nWhat You’ll Be Doing\n\nResponsible for handling technical support trouble tickets.\nMonitor their ticket queue and use their discretion and independent judgment to weigh ticket factors such as:\nOrder of response/urgency of tickets.\nContact method and timeline.\nCorrect/appropriate response to ticket.\nHow/when to close tickets and whether/if a ticket should be reassigned or escalated.\nMust ensure company and departmental policies and procedures are followed, tickets are responded to and closed in a timely manner, call back times are coordinated with customers and then met, tickets are reassigned and/or escalated in a timely manner and when appropriate.\nThis job description in no way implies that the duties listed here are the only ones that team members can be required to perform.\nQualifications:\nWhat You Bring to the Team\n\nHigh School Diploma or GED required, Associates or better desired\nMCP Certification or equivalent technical work experience and knowledge (4+ years desktop support, network support, helps desk, tech support call center, etc)\nStrong understanding of Operating Systems, MS Office, and Email\nDatabase Application knowledge strongly desired\nResponsible, mature, reliable, dependable, honest, trustworthy, consistent, detail oriented\nPleasant, clear speaking voice and excellent written communication skills\nCandidates must possess a strong ability to describe detailed topics clearly in writing or over the phone\nPhysical Demands and Work Environment\nThe physical activities of this position include frequent sitting, telephone communication, and working on a computer for extended periods. Visual acuity is required to perform activities close to the eyes.\nTeam members who live within commuting distance of one of our Atlanta office are expected to work in a hybrid capacity, with regular in-office presence on Tuesdays and Wednesdays.\nAll team members must reside and perform their work within the United States.\nE-Verify Statement\nConstructConnect utilizes the E-Verify program with every potential new hire. This makes it possible for us to make certain that every employee who works for ConstructConnect is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website. E-Verify® is a registered trademark of the United States Department of Homeland Security.\n\nPrivacy Notice","datePosted":"2026-04-14T11:14:26.541Z","dateModified":"2026-04-14T11:14:26.541Z","hiringOrganization":{"@type":"Organization","name":"Constructconnect","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Atlanta","addressRegion":"GA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"70ace58e2f9a0b0982363f3d"},"url":"https://jobsearcher.com/jobs/70ace58e2f9a0b0982363f3d"}}