Night Auditor

Night Auditor DEPARTMENT: Guest Services REPORTS TO: Guest Services Manager STATUS: Non-Exempt Job Summary The Night Auditor is responsible for reconciling all hotel cashier transactions; reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation, and reservations. RATE OF PAY: $17.00 PER HOUR THIS POSITION IS PART-TIME AND REQUIRES WEEKEND AVAILABILITY Job Qualifications Education & Experience High School diploma or equivalent and/or one year of experience in a hotel or related field required. Guest Service Experience preferred. Computer knowledge/skills required. Physical requirements Flexible and long hours sometimes required. Sedentary work – Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Late/Overnight shift. General Requirements Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous, and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag. Comply with AT Hospitality Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management. Job Duties and Functions Fundamental Requirements Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, with all level of associates and guests in an attentive, friendly, courteous, and service-oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Approach all encounters with guests and associates in an attentive, friendly, courteous, and service-oriented manner. Attend all hotel required meetings and trainings. Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag. Comply with AT Hospitality Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. Must be able to cross-train in other hotel related areas. Must be able to maintain confidentiality of information. Must be able to show initiative, including anticipating guest or operational needs. Perform other duties as requested by management.