{"schemaVersion":"jobsearcher.job.v1","id":"7078f1fabe588ed64cbee2db","url":"https://jobsearcher.com/jobs/7078f1fabe588ed64cbee2db","canonicalUrl":"https://jobsearcher.com/jobs/7078f1fabe588ed64cbee2db","title":"Workforce Management Analyst","description":"Overview The Workforce Management Analyst supports effective staffing, scheduling, and capacity decisions across the Relativity Success organization. This role translates forecasted demand, operational insights, and qualitative business inputs into optimized schedules, staffing recommendations, and workforce performance insights that support service level and customer experience goals.\r\nPosting Type Remote/Hybrid\r\nResponsibilities Interpret forecasting plans to provide capacity planning and interval staffing requirements to meet forecasted volume and achieve expected service level goals, leveraging WFM software\r\nBuild, maintain, and optimize global schedules, including coverage models, shift structures, and intraday adjustments, to ensure alignment with forecasted volumes and business priorities\r\nPartner with global Workforce Management peers to identify opportunities for workforce optimization, process improvement, and consistent best practices across regions and teams\r\nSupport and maintain workforce management and telephony systems (e.g., Calabrio, Vonage), ensuring data accuracy, configuration integrity, and reliable outputs for planning and reporting\r\nAnalyze and deliver recurring workforce and performance reporting to identify trends, risks, and improvement opportunities, translating data into clear, actionable insights that support operational and leadership decision-making\r\nOwn analytical inputs for capacity planning by maintaining staffing and capacity models that incorporate quantitative data (e.g., volume, productivity, shrinkage) and qualitative drivers such as onboarding demand, proactive account engagement, and product or process changes\r\nConduct scenario analysis to assess capacity risks, staffing tradeoffs, and operational impacts, and present clear, data-driven recommendations to leadership\r\nContribute to the evaluation, adoption, and enablement of workforce tools, features, and enhancements, including automation and AI-assisted capabilities, through analysis, testing, documentation, and training support\r\nCollaborate cross-functionally with Success leadership, operations, and analytics partners to support workforce-related initiatives and ensure alignment with broader organizational goals\r\nPerform other duties as assigned to support evolving business and operational needs\r\nMinimum Qualifications 3 years of experience in Workforce Management, operations analytics, or a related analytical role supporting service or operations teams\r\nStrong analytical skills with demonstrated ability to interpret data, identify trends, and translate findings into actionable recommendations\r\nAdvanced proficiency in Microsoft Excel, including complex formulas, data manipulation, and analysis\r\nExperience working with workforce management, telephony, or operational systems; familiarity with tools such as Calabrio preferred\r\nAbility to manage multiple priorities in a fast-paced, operational environment and make timely, data-informed decisions\r\nStrong written and verbal communication skills, with the ability to clearly explain analysis and recommendations to diverse stakeholders\r\nFamiliarity with CRM platforms (e.g., Salesforce) and integrating operational data across systems\r\nAbility to work during U.S. dayside delayed hours (~11:00 AM–7:00 PM CST) to support global operations, including APAC\r\nPreferred Qualifications Experience supporting workforce planning, scheduling, or performance analysis in a SaaS, technology, or subscription-based business\r\nExposure to capacity planning, staffing analysis, or forecasting concepts, including consideration of productivity, shrinkage, and demand drivers\r\nDemonstrated curiosity and initiative in learning and applying new analytical tools, automation, and AI-enabled capabilities to improve workforce planning and operational insights\r\nCompensation and Notes Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between $70,000 and $104,000. The final offered salary will be based on several factors, including the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.\r\nJ-18808-Ljbffr","company":"Relativity","rawCompany":"relativity","city":"Montgomery","state":"AL","isRemote":false,"isActive":false,"createdAt":"2026-04-17T04:45:24.462Z","occupations":[{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"},{"code":"11-3121.00","title":"Human Resources Managers","slug":"human-resources-managers"},{"code":"13-1071.00","title":"Human Resources Specialists","slug":"human-resources-specialists"}],"industries":[{"code":"541612","title":"Human Resources Consulting Services","slug":"human-resources-consulting-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Workforce Management Analyst","description":"Overview The Workforce Management Analyst supports effective staffing, scheduling, and capacity decisions across the Relativity Success organization. This role translates forecasted demand, operational insights, and qualitative business inputs into optimized schedules, staffing recommendations, and workforce performance insights that support service level and customer experience goals.\r\nPosting Type Remote/Hybrid\r\nResponsibilities Interpret forecasting plans to provide capacity planning and interval staffing requirements to meet forecasted volume and achieve expected service level goals, leveraging WFM software\r\nBuild, maintain, and optimize global schedules, including coverage models, shift structures, and intraday adjustments, to ensure alignment with forecasted volumes and business priorities\r\nPartner with global Workforce Management peers to identify opportunities for workforce optimization, process improvement, and consistent best practices across regions and teams\r\nSupport and maintain workforce management and telephony systems (e.g., Calabrio, Vonage), ensuring data accuracy, configuration integrity, and reliable outputs for planning and reporting\r\nAnalyze and deliver recurring workforce and performance reporting to identify trends, risks, and improvement opportunities, translating data into clear, actionable insights that support operational and leadership decision-making\r\nOwn analytical inputs for capacity planning by maintaining staffing and capacity models that incorporate quantitative data (e.g., volume, productivity, shrinkage) and qualitative drivers such as onboarding demand, proactive account engagement, and product or process changes\r\nConduct scenario analysis to assess capacity risks, staffing tradeoffs, and operational impacts, and present clear, data-driven recommendations to leadership\r\nContribute to the evaluation, adoption, and enablement of workforce tools, features, and enhancements, including automation and AI-assisted capabilities, through analysis, testing, documentation, and training support\r\nCollaborate cross-functionally with Success leadership, operations, and analytics partners to support workforce-related initiatives and ensure alignment with broader organizational goals\r\nPerform other duties as assigned to support evolving business and operational needs\r\nMinimum Qualifications 3 years of experience in Workforce Management, operations analytics, or a related analytical role supporting service or operations teams\r\nStrong analytical skills with demonstrated ability to interpret data, identify trends, and translate findings into actionable recommendations\r\nAdvanced proficiency in Microsoft Excel, including complex formulas, data manipulation, and analysis\r\nExperience working with workforce management, telephony, or operational systems; familiarity with tools such as Calabrio preferred\r\nAbility to manage multiple priorities in a fast-paced, operational environment and make timely, data-informed decisions\r\nStrong written and verbal communication skills, with the ability to clearly explain analysis and recommendations to diverse stakeholders\r\nFamiliarity with CRM platforms (e.g., Salesforce) and integrating operational data across systems\r\nAbility to work during U.S. dayside delayed hours (~11:00 AM–7:00 PM CST) to support global operations, including APAC\r\nPreferred Qualifications Experience supporting workforce planning, scheduling, or performance analysis in a SaaS, technology, or subscription-based business\r\nExposure to capacity planning, staffing analysis, or forecasting concepts, including consideration of productivity, shrinkage, and demand drivers\r\nDemonstrated curiosity and initiative in learning and applying new analytical tools, automation, and AI-enabled capabilities to improve workforce planning and operational insights\r\nCompensation and Notes Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between $70,000 and $104,000. The final offered salary will be based on several factors, including the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.\r\nJ-18808-Ljbffr","datePosted":"2026-04-17T04:45:24.462Z","dateModified":"2026-04-17T04:45:24.462Z","hiringOrganization":{"@type":"Organization","name":"Relativity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Montgomery","addressRegion":"AL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"7078f1fabe588ed64cbee2db"},"url":"https://jobsearcher.com/jobs/7078f1fabe588ed64cbee2db"}}