{"schemaVersion":"jobsearcher.job.v1","id":"705ba5550bf6bb71a48bb46c","url":"https://jobsearcher.com/jobs/705ba5550bf6bb71a48bb46c","canonicalUrl":"https://jobsearcher.com/jobs/705ba5550bf6bb71a48bb46c","title":"Endur Support","description":"Job : Endur SupportLocation : Houston, TX(Onsite)Job Type : || Full time||Job Description.Domain Skillset:Candidate should have industry experience in providing Level 1 and Level 2 support.Should be able to handle day to day production issuesStrong knowledge of ITSM processesShould be able to communicate with German users in English effectivelyExperience in execution/documentation of SOP’sBasic support/monitoring experience on Endur is a MUSTShould be able to conduct Root cause analysis for recurring issues independentlyExperience in handling escalations and follow pre-defined guidelines and processesCandidate with experience in Energy Trading & Risk Management domain and processes is a plusTechnical Skillset Required:Experience with Tools – BaseIT / JIRA/ ADO /DatadogShould be able to translate business requirements/production issues into IT support tickets for L2/L3Should be able to create reports in Power BIExperience in managing Level 1/2 support in 24X7 modelHands on experience in managing/reporting of SLA’sOther Skills Required:Candidate should have the capability to lead/manage the incident resolution to open to work in 24x7 model.Ability to communicate key insights and findings effectively and conciselyGood with managing StakeholdersKnowledge of agile methods and SCRUM is a plus","company":"Programmers.io","rawCompany":"programmersio","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-10-01T22:54:56.044Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"213112","title":"Support Activities for Oil and Gas Operations","slug":"support-activities-for-oil-and-gas-operations"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Endur Support","description":"Job : Endur SupportLocation : Houston, TX(Onsite)Job Type : || Full time||Job Description.Domain Skillset:Candidate should have industry experience in providing Level 1 and Level 2 support.Should be able to handle day to day production issuesStrong knowledge of ITSM processesShould be able to communicate with German users in English effectivelyExperience in execution/documentation of SOP’sBasic support/monitoring experience on Endur is a MUSTShould be able to conduct Root cause analysis for recurring issues independentlyExperience in handling escalations and follow pre-defined guidelines and processesCandidate with experience in Energy Trading & Risk Management domain and processes is a plusTechnical Skillset Required:Experience with Tools – BaseIT / JIRA/ ADO /DatadogShould be able to translate business requirements/production issues into IT support tickets for L2/L3Should be able to create reports in Power BIExperience in managing Level 1/2 support in 24X7 modelHands on experience in managing/reporting of SLA’sOther Skills Required:Candidate should have the capability to lead/manage the incident resolution to open to work in 24x7 model.Ability to communicate key insights and findings effectively and conciselyGood with managing StakeholdersKnowledge of agile methods and SCRUM is a plus","datePosted":"2026-10-01T22:54:56.044Z","dateModified":"2026-10-01T22:54:56.044Z","hiringOrganization":{"@type":"Organization","name":"Programmers.io","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"705ba5550bf6bb71a48bb46c"},"url":"https://jobsearcher.com/jobs/705ba5550bf6bb71a48bb46c"}}