Manager, IT

About FlightSafety InternationalFlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.Purpose of PositionThe Manager, Information Technology, plays a vital role in managing multiple IT resources within Software Engineering, Data Engineering, Infrastructure, Network/Telephony, Deskside Support, or Project Management/Business Relationship Management. As part of a highly collaborative team, the role will interact with many technical and business resources across the enterprise and ensure standardization and compliance with company guidelines. The ideal candidate is a committed, creative, self-motivated manager with a solid technological background interested in managing a team dedicated to satisfying business needs.Tasks And ResponsibilitiesLead a team of IT resources, managing operational and tactical initiatives ensuring their timely and accurate completion, in a manner that meets departmental KPIsManage performance and provide feedback as needed; address performance issues and plan for corrective action as necessaryCollaborate with IT Product and IT Account Management to ensure business needs are being met and communicatedWork with IT managers and directors as needed to help determine IT product viability and resourcing constraintsCollaborate with all IT departments to ensure consistent technology strategy and guidelines are in placeEnsure team has process and capabilities to troubleshoot and fix problems and provide root cause analysis in a timely mannerConduct business configuration activities (see SAP Business Configuration Specialist Job Description) as needed to support resource needs as determined by the businessProvide support, if required, after hours and weekend work; travel as neededComplete other tasks as requiredBe accountable and responsible for the accuracy and completeness of assigned work and resultsPrioritize and manage workload and communicate issues clearlyMinimum EducationBachelor's degree from an accredited institution or equivalent industry experienceMinimum Experience10+ years in Information Technology in one or more of the technical areas currently used by FSI. This may include software engineering (SAP, .NET languages such as C#, VB.NET, C++), data engineering (SQL), network/telephony, infrastructure, deskside support (Windows applications and operating systems), project management, or business relationship management5+ years of team management experienceStrong understanding of SDLC and Agile methodologiesExcellent collaboration and communication skills are a mustKnowledge, Skills, AbilitiesProficiency with the technology skills associated with the department assigned (SAP, software/data engineering, infrastructure, network/telephony, deskside support, project management, or business relationship management)Experience with SDLC and Agile methodologies such as TFS, Git, SCRUM, etc.System and networking fundamentalsExcellent communication skillsSuccessful ability to build positive partnerships and work collaboratively with cross-functional business teamsCertification in area of responsibility is a plusGood written and verbal communications skillsExcellent organizational skills, including the ability to multi-task and prioritize workloadPhysical Demands and Work EnvironmentThe physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand, walk, and sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The noise level in the work environment is usually low to moderate.FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC).This position may require access to export-controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant’s ability to comply with these requirements, including qualifying as a “U.S. Person” under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A “U.S. Person” includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law.This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment. Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third-party email providers.