{"schemaVersion":"jobsearcher.job.v1","id":"700d5612f4fd110dd5371889","url":"https://jobsearcher.com/jobs/700d5612f4fd110dd5371889","canonicalUrl":"https://jobsearcher.com/jobs/700d5612f4fd110dd5371889","title":"Client Support - Client Services Representative","description":"The ATIS Group, with ATIS in the US and KJA in Canada, are the premier elevator and escalator consulting, management, and inspection businesses operating across North America.\nOur inspection services cover the US with more than 185 Qualified Elevator Inspectors (QEI). Our global team of industry veteran elevator and escalator consultants spans all of North America.\nAs consultants we leverage our decades of industry experience to assist our clients in everything from engineering and designing new elevator installations to assessing existing equipment, determining the need for modernization, and managing maintenance and compliance.\nWith offices located throughout the US and Canada, we are well positioned to assist all clients, whether for a single elevator, or for a global corporation with thousands of devices.\n\nCandor. Boldness. Safety. Teamwork.\n\nJob Description Summary\nBasic Purpose\nThe Client Services Representative (CSR) helps the clients assigned to their territory go through the elevator certificate renewal process by providing excellent customer service by informing clients on the next steps to be able to renew their certificate of operation with the local Authority Having Jurisdiction (AHJ). They monitor their dashboard to ensure job completion in order to drive compliance for the accounts they manage in their area. They also assist the field staff and answer questions for elevator companies, when needed.\nScope\nA CSR is the primary point of contact for the clients in an assigned territory. CSRs monitor their system dashboard to assist each client through the “next steps” in the certificate renewal process. CSRs review each system generated Proposals and Work Orders (WO) to verify all information is populated and accurate prior to being sent to the customer or Scheduler. CSRs also inform the client when additional services are required. CSRs log all calls and emails into the system, so peers can access supporting documents and reference information with the company’s database when needed.\nReporting and Working Relationships\nCSRs report to the regional office manager for the area. CSRs primarily work with the territory’s scheduler, inspectors, and elevator companies.\nPrimary Responsibilities (100%)\n\nReviewing dashboard lists to determine what jobs are coming due.\nMaking and logging outgoing renewal and appointment confirmation calls and notes.\nGenerating proposals, reminders, and changing them into work orders.\nSending proposals, reminders, and appointment confirmation emails.\nAnswering incoming calls and emails from clients, inspectors, and elevator companies.\nAssisting elevator companies, inspectors, and other team members with questions and concerns.\nAssisting the area scheduler and others when short staffed to cover immediate needs.\nAssisting with Sales efforts for the area.\nWork Environment/Physical Demands\nThis position operates in a professional office environment.\nTravel\nMinimal travel required. This may include visits to regional offices, company-required functions, and visiting potential acquisitions as necessary.\nQualifications\n\nA high school diploma or equivalent\nAbility to manage priorities and workflow\nDependable and available during normal business hours, 40 hours a week\nExcellent customer service, communication, organizational skills, and responsiveness\nBasic computer skills and knowledge of MS programs\nVersatility, flexibility, and a willingness to work with constantly changing priorities\nClerical or administrative experience is preferred\nBasic conveyance knowledge is a plus, but not required\nCompetencies\n\nInitiative\nEthics\nBusiness Acumen\nTime Management\nOrganization\nCommunication\nCustomer Service\nAttention to Detail\nDISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.\n\nATIS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-314-441-3997 or by sending an email to hr@atis.com. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.","company":"Atis Elevator Inspections","rawCompany":"atis elevator inspections","city":"St Louis","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:56:30.380Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"},{"code":"238290","title":"Other Building Equipment Contractors","slug":"other-building-equipment-contractors"},{"code":"541330","title":"Engineering Services","slug":"engineering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Support - Client Services Representative","description":"The ATIS Group, with ATIS in the US and KJA in Canada, are the premier elevator and escalator consulting, management, and inspection businesses operating across North America.\nOur inspection services cover the US with more than 185 Qualified Elevator Inspectors (QEI). Our global team of industry veteran elevator and escalator consultants spans all of North America.\nAs consultants we leverage our decades of industry experience to assist our clients in everything from engineering and designing new elevator installations to assessing existing equipment, determining the need for modernization, and managing maintenance and compliance.\nWith offices located throughout the US and Canada, we are well positioned to assist all clients, whether for a single elevator, or for a global corporation with thousands of devices.\n\nCandor. Boldness. Safety. Teamwork.\n\nJob Description Summary\nBasic Purpose\nThe Client Services Representative (CSR) helps the clients assigned to their territory go through the elevator certificate renewal process by providing excellent customer service by informing clients on the next steps to be able to renew their certificate of operation with the local Authority Having Jurisdiction (AHJ). They monitor their dashboard to ensure job completion in order to drive compliance for the accounts they manage in their area. They also assist the field staff and answer questions for elevator companies, when needed.\nScope\nA CSR is the primary point of contact for the clients in an assigned territory. CSRs monitor their system dashboard to assist each client through the “next steps” in the certificate renewal process. CSRs review each system generated Proposals and Work Orders (WO) to verify all information is populated and accurate prior to being sent to the customer or Scheduler. CSRs also inform the client when additional services are required. CSRs log all calls and emails into the system, so peers can access supporting documents and reference information with the company’s database when needed.\nReporting and Working Relationships\nCSRs report to the regional office manager for the area. CSRs primarily work with the territory’s scheduler, inspectors, and elevator companies.\nPrimary Responsibilities (100%)\n\nReviewing dashboard lists to determine what jobs are coming due.\nMaking and logging outgoing renewal and appointment confirmation calls and notes.\nGenerating proposals, reminders, and changing them into work orders.\nSending proposals, reminders, and appointment confirmation emails.\nAnswering incoming calls and emails from clients, inspectors, and elevator companies.\nAssisting elevator companies, inspectors, and other team members with questions and concerns.\nAssisting the area scheduler and others when short staffed to cover immediate needs.\nAssisting with Sales efforts for the area.\nWork Environment/Physical Demands\nThis position operates in a professional office environment.\nTravel\nMinimal travel required. This may include visits to regional offices, company-required functions, and visiting potential acquisitions as necessary.\nQualifications\n\nA high school diploma or equivalent\nAbility to manage priorities and workflow\nDependable and available during normal business hours, 40 hours a week\nExcellent customer service, communication, organizational skills, and responsiveness\nBasic computer skills and knowledge of MS programs\nVersatility, flexibility, and a willingness to work with constantly changing priorities\nClerical or administrative experience is preferred\nBasic conveyance knowledge is a plus, but not required\nCompetencies\n\nInitiative\nEthics\nBusiness Acumen\nTime Management\nOrganization\nCommunication\nCustomer Service\nAttention to Detail\nDISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.\n\nATIS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-314-441-3997 or by sending an email to hr@atis.com. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.","datePosted":"2026-04-14T10:56:30.380Z","dateModified":"2026-04-14T10:56:30.380Z","hiringOrganization":{"@type":"Organization","name":"Atis Elevator Inspections","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Louis","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"700d5612f4fd110dd5371889"},"url":"https://jobsearcher.com/jobs/700d5612f4fd110dd5371889"}}