{"schemaVersion":"jobsearcher.job.v1","id":"6ff8828ecb243a1e166f8206","url":"https://jobsearcher.com/jobs/6ff8828ecb243a1e166f8206","canonicalUrl":"https://jobsearcher.com/jobs/6ff8828ecb243a1e166f8206","title":"IT Manager","description":"This role is for an *IT Support Team Lead* position, which requires strong technical troubleshooting skills, leadership experience, and customer service expertise. Here’s a summary and analysis of the key points:\n\n*Primary Responsibilities:*\n\n*Team Management:*\n* Oversee daily team activities, including prioritizing, delegating, and monitoring work.\n* Act as the primary escalation point for service issues.\n* Ensure efficient service delivery by coordinating with IT support specialists.\n\n*Process Improvement:*\n* Identify and implement strategies to improve efficiency and service quality.\n* Maintain updated knowledge documentation for both customers and IT team members.\n\n*Incident Management:*\n* Monitor and track security incidents and service requests using a ticketing system.\n* Ensure SLA (Service Level Agreement) compliance through quality assurance checks.\n* Collaborate with other IT departments to ensure timely resolution of service tickets.\n\n*Technical Support:*\n* Provide hands-on support for audiovisual setups and video conferencing.\n* Travel to remote locations for on-site support when needed.\n\n*Inventory Management:*\n* Track and manage inventory for the IT cost center.\n\n*Other:*\n* Perform additional duties as assigned.\n\n*Required Skills & Experience:*\n\n*Education:*\n* High school diploma or equivalent (additional certifications preferred).\n\n*Experience:*\n* Minimum *2 years of customer service* and *quality assurance* experience.\n* Minimum *1 year of supervisory experience* (managing staff and projects).\n* Experience with *ticketing systems* for tracking and managing service requests.\n* IT enterprise experience preferred.\n\n*Technical Skills:*\n* Strong troubleshooting skills for hardware and software issues.\n* Understanding of help desk processes and service management principles.\n\n*Soft Skills:*\n* Strong organizational and time-management skills.\n* Ability to work under pressure and handle multiple priorities.\n* Effective team leadership and motivation skills.\n\n*Physical Requirements:*\n* Ability to lift up to *30 pounds*.\n* Onsite hours of operation: *7:00 am – 6:00 pm* (Monday – Friday).\n* Must be reachable for after-hours support if needed.\n\n*Key Takeaways:*\n* This role requires a mix of *technical expertise*, *customer service*, and *leadership* skills.\n* Strong emphasis on *troubleshooting*, *team motivation*, and *process improvement*.\n* Experience with *ticketing systems* and *incident tracking* is important.\n* Must be comfortable with *onsite support* and occasional *travel*.\n\nJob Type: Contract\n\nPay: From $30.00 per hour\n\nSchedule:\n* 8 hour shift\n\nAbility to Commute:\n* Ocoee, FL 34761 (Preferred)\n\nAbility to Relocate:\n* Ocoee, FL 34761: Relocate before starting work (Preferred)\n\nWork Location: In person","company":"Tech Army","rawCompany":"tech army","city":"Ocoee","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-09-06T11:45:29.111Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Manager","description":"This role is for an *IT Support Team Lead* position, which requires strong technical troubleshooting skills, leadership experience, and customer service expertise. Here’s a summary and analysis of the key points:\n\n*Primary Responsibilities:*\n\n*Team Management:*\n* Oversee daily team activities, including prioritizing, delegating, and monitoring work.\n* Act as the primary escalation point for service issues.\n* Ensure efficient service delivery by coordinating with IT support specialists.\n\n*Process Improvement:*\n* Identify and implement strategies to improve efficiency and service quality.\n* Maintain updated knowledge documentation for both customers and IT team members.\n\n*Incident Management:*\n* Monitor and track security incidents and service requests using a ticketing system.\n* Ensure SLA (Service Level Agreement) compliance through quality assurance checks.\n* Collaborate with other IT departments to ensure timely resolution of service tickets.\n\n*Technical Support:*\n* Provide hands-on support for audiovisual setups and video conferencing.\n* Travel to remote locations for on-site support when needed.\n\n*Inventory Management:*\n* Track and manage inventory for the IT cost center.\n\n*Other:*\n* Perform additional duties as assigned.\n\n*Required Skills & Experience:*\n\n*Education:*\n* High school diploma or equivalent (additional certifications preferred).\n\n*Experience:*\n* Minimum *2 years of customer service* and *quality assurance* experience.\n* Minimum *1 year of supervisory experience* (managing staff and projects).\n* Experience with *ticketing systems* for tracking and managing service requests.\n* IT enterprise experience preferred.\n\n*Technical Skills:*\n* Strong troubleshooting skills for hardware and software issues.\n* Understanding of help desk processes and service management principles.\n\n*Soft Skills:*\n* Strong organizational and time-management skills.\n* Ability to work under pressure and handle multiple priorities.\n* Effective team leadership and motivation skills.\n\n*Physical Requirements:*\n* Ability to lift up to *30 pounds*.\n* Onsite hours of operation: *7:00 am – 6:00 pm* (Monday – Friday).\n* Must be reachable for after-hours support if needed.\n\n*Key Takeaways:*\n* This role requires a mix of *technical expertise*, *customer service*, and *leadership* skills.\n* Strong emphasis on *troubleshooting*, *team motivation*, and *process improvement*.\n* Experience with *ticketing systems* and *incident tracking* is important.\n* Must be comfortable with *onsite support* and occasional *travel*.\n\nJob Type: Contract\n\nPay: From $30.00 per hour\n\nSchedule:\n* 8 hour shift\n\nAbility to Commute:\n* Ocoee, FL 34761 (Preferred)\n\nAbility to Relocate:\n* Ocoee, FL 34761: Relocate before starting work (Preferred)\n\nWork Location: In person","datePosted":"2026-09-06T11:45:29.111Z","dateModified":"2026-09-06T11:45:29.111Z","hiringOrganization":{"@type":"Organization","name":"Tech Army","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ocoee","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6ff8828ecb243a1e166f8206"},"url":"https://jobsearcher.com/jobs/6ff8828ecb243a1e166f8206"}}