{"schemaVersion":"jobsearcher.job.v1","id":"6fec16daf9a5653d8a0ce372","url":"https://jobsearcher.com/jobs/6fec16daf9a5653d8a0ce372","canonicalUrl":"https://jobsearcher.com/jobs/6fec16daf9a5653d8a0ce372","title":"Tier 3 Technical Support","description":"Join the Team Behind the World’s Leading Class Management Software!\n\nAbout the Role\nWe’re looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you’ll handle complex technical issues, work directly with our engineering team, and help ensure our software performs reliably at scale.You won’t just fix problems—you’ll identify root causes, improve systems, and help elevate how we support our customers.\nWhat You Will Do\nAnalyze data using SQL and internal tools to diagnose problems and support customer needs\nInvestigate and resolve complex technical issues that require deep system and database knowledge\nCollaborate with Engineering and QA to reproduce bugs and contribute to long-term fixes\nCommunicate clearly with stakeholders, providing timely and transparent updates\nOwn issues end-to-end, from investigation through resolution\nContribute to internal documentation and improve support processes\nMentor Tier 1 and Tier 2 team members on technical troubleshooting and best practices\nProvide input on product improvements based on real-world customer challenges\nWhat You Bring\n2+ years in a Tier 2 or Tier 3 technical support or similar role\nStrong understanding of relational databases and data analysis\nExperience troubleshooting software systems in a production environment\nFamiliarity with the software development lifecycle\nWorking knowledge of SQL, and basic web technologies (HTML, CSS, JavaScript)\nExperience with PHP/Laravel and Git is a plus\nStrong analytical and problem-solving skills with attention to detail\nAbility to communicate technical concepts clearly to both technical and non-technical audiences\nSelf-motivated, organized, and comfortable working independently in a fast-paced environment\nWhat We BringWe believe in taking care of our people.\nHighly competitive compensation package\nRobust PTO because work-life balance matters\nComprehensive health benefits including medical, dental, vision, and more!\nGenerous 401(k) contribution to help you plan for your future\nFun company events that connect our team\nCareer growth opportunities in a thriving, purpose-driven company\nWho We AreAt iClassPro, we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!\n\nWe want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams. All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.\niClassPro is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.\nE-Verify is used to verify authorization to work in the U.S.","company":"Iclasspro","rawCompany":"iclasspro","city":"Longview","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-04T23:27:19.788Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Tier 3 Technical Support","description":"Join the Team Behind the World’s Leading Class Management Software!\n\nAbout the Role\nWe’re looking for a technically strong problem-solver to join our Tier 3 support team. In this role, you’ll handle complex technical issues, work directly with our engineering team, and help ensure our software performs reliably at scale.You won’t just fix problems—you’ll identify root causes, improve systems, and help elevate how we support our customers.\nWhat You Will Do\nAnalyze data using SQL and internal tools to diagnose problems and support customer needs\nInvestigate and resolve complex technical issues that require deep system and database knowledge\nCollaborate with Engineering and QA to reproduce bugs and contribute to long-term fixes\nCommunicate clearly with stakeholders, providing timely and transparent updates\nOwn issues end-to-end, from investigation through resolution\nContribute to internal documentation and improve support processes\nMentor Tier 1 and Tier 2 team members on technical troubleshooting and best practices\nProvide input on product improvements based on real-world customer challenges\nWhat You Bring\n2+ years in a Tier 2 or Tier 3 technical support or similar role\nStrong understanding of relational databases and data analysis\nExperience troubleshooting software systems in a production environment\nFamiliarity with the software development lifecycle\nWorking knowledge of SQL, and basic web technologies (HTML, CSS, JavaScript)\nExperience with PHP/Laravel and Git is a plus\nStrong analytical and problem-solving skills with attention to detail\nAbility to communicate technical concepts clearly to both technical and non-technical audiences\nSelf-motivated, organized, and comfortable working independently in a fast-paced environment\nWhat We BringWe believe in taking care of our people.\nHighly competitive compensation package\nRobust PTO because work-life balance matters\nComprehensive health benefits including medical, dental, vision, and more!\nGenerous 401(k) contribution to help you plan for your future\nFun company events that connect our team\nCareer growth opportunities in a thriving, purpose-driven company\nWho We AreAt iClassPro, we’re more than just a software company — we’re on a mission to help gym, swim, dance, and cheer businesses spend less time managing and more time doing what they love: coaching, teaching, and building strong communities.Our class management platform powers thousands of youth activity centers worldwide, helping them run more efficiently, grow their revenue, and achieve long-term success. We’re proud to have earned a spot on the Inc. 5000 list of fastest-growing private companies for three years running: 2023, 2024, and 2025!\n\nWe want to set you up for success from Day One. That’s why we use the Culture Index Survey - a quick tool that helps align your natural strengths with our roles and teams. All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit Culture Index once you have submitted the application.\niClassPro is an Equal Opportunity Employer. Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.\nE-Verify is used to verify authorization to work in the U.S.","datePosted":"2026-08-04T23:27:19.788Z","dateModified":"2026-08-04T23:27:19.788Z","hiringOrganization":{"@type":"Organization","name":"Iclasspro","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Longview","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6fec16daf9a5653d8a0ce372"},"url":"https://jobsearcher.com/jobs/6fec16daf9a5653d8a0ce372"}}