{"schemaVersion":"jobsearcher.job.v1","id":"6fcd758badf0c937bc164530","url":"https://jobsearcher.com/jobs/6fcd758badf0c937bc164530","canonicalUrl":"https://jobsearcher.com/jobs/6fcd758badf0c937bc164530","title":"IT Support Specialist/Administrative Assistant","description":"Overview\n\nThe Cape Cod Collaborative is an educational organization providing a full range of instructional and support services to the students, parents and public school staff of our 20 member districts, whose needs are best addressed through a multi-district effort. Our student services include: alternative education programs for low incident, special needs populations; programs for the multi-handicapped; therapy and services for students requiring specialized support; and a full range of transportation services for both the special needs and general education population. We coordinate collegial sharing opportunities for various professional groups, conduct executive searches and offer a wide range of professional development and training opportunities for the educators and support personnel of our member districts. #WeAreOneCollaborative\n\nIT Support Specialist/Administrative Assistant\n\nDescription Overview\n\nThe Cape Cod Collaborative (CCC) is an educational organization providing a full range of instructional and support services to students, families, and public school staff across our 20 member districts. CCC provides specialized education programs, related services, transportation, professional development, and other collaborative supports designed to meet the needs of member districts and the students they serve.\n\nThe Cape Cod Collaborative is seeking a versatile and highly organized IT Support Specialist/ Administrative Assistant to provide a combination of administrative, special education, student information, and technology support services throughout the Collaborative. This position will work closely with program and administrative staff to support daily operations, maintain accurate records and systems, coordinate special education processes, and provide responsive technology assistance to staff.\n\nThe successful candidate will demonstrate strong organizational and communication skills, professionalism, confidentiality, technical aptitude, and the ability to adapt to changing priorities. The responsibilities of the position may dynamically shift based on the operational needs of the Collaborative.\n\nPosition Summary\n\nThe Administrative Assistant / IT Support Specialist provides comprehensive administrative and technology support to assigned programs and Collaborative offices. The position serves as a liaison between the programs and member school districts for scheduling, communication, and maintenance of IEP and student records, while also providing day-to-day technology support to staff and program locations.\n\nThe position reports to the Program Directors and the Director of Professional Growth and Innovation and works collaboratively with administrators, teachers, related service providers, administrative staff, other IT personnel, member districts, vendors, and other Collaborative staff.\n\nQualifications\nAssociate’s degree preferred; equivalent education and experience may be considered.\nPrior administrative assistant, office management, educational technology, IT support, or related experience preferred.\nExperience working in an educational, school district, special education, or collaborative setting preferred.\nExperience with Apple, Windows, and Chrome platforms.\nProficiency with Microsoft Office, Google Workspace, and web-based data systems.\nExperience with student information systems and/or special education management systems preferred.\nKnowledge of networking concepts, including LAN/WAN environments and basic network troubleshooting.\nExperience troubleshooting computer hardware and software.\nStrong organizational, interpersonal, and communication skills.\nAbility to prioritize and manage multiple tasks, projects, and technology requests.\nAbility to maintain confidentiality and exercise sound judgment when working with student, family, and staff information.\nAbility to work independently while also collaborating effectively with others.\nStrong customer service and problem-solving skills along with willingness to take initiative with routine tasks.\nWillingness and ability to learn new technology applications and systems.\nPerformance Responsibilities\nAdministrative and Special Education Support\nProvide comprehensive administrative and clerical support to assigned Program Director(s) and program staff.\nServe as a liaison between the programs and member school districts to coordinate communication, scheduling, and special education-related information.\nSchedule IEP meetings and coordinate meeting logistics with families, school districts, program staff, and related service providers.\nMaintain accurate and up-to-date IEP records, student files, and special education documentation.\nSupport the collection, organization, and transmission of student records and information to member districts as required and in compliance with student data privacy regulations.\nSupport program and teaching staff with database management, including student information systems, special education management systems, and public school-required databases.\nMaintain accurate student and staff records, including registration, attendance, employment forms, reports, and other required documentation.\nCommunicate effectively, respectfully, and confidentially with families, school district personnel, program staff, and Collaborative administrators.\nManage correspondence, appointments, calendars, meetings, and other administrative functions as assigned.\nPrepare reports, spreadsheets, presentations, correspondence, and other documents.\nMaintain organized electronic and physical files in accordance with Collaborative procedures.\nProvide Administrative Assistant coverage throughout the Collaborative, as needed, to support absences and planned time off.\nGreet and assist visitors, families, vendors, and members of the public in a professional and courteous manner, remembering you will often provide a first impression of our organization.\nMaintain strict confidentiality of all student, staff, family, and Collaborative information.\nImplement policies, procedures, guidelines, and regulations pertinent to the position.\nIT Support Responsibilities\nMaintain a Technology Help Desk and provide site-based technology assistance to program locations, administrative offices, and off-site locations.\nProvide day-to-day technical support and troubleshooting for teachers, administrators, and staff.\nSupport Windows, Apple, and Chrome devices, including installation, configuration, upgrades, maintenance, cleaning, troubleshooting, and general user support.\nInstall and maintain computer hardware and software while ensuring accurate and up-to-date inventory records in the Collaborative's asset management system.\nSupport printers, displays, and other peripheral devices.\nProvide support for technology equipment including displays, interactive boards and tablets, communication systems, security systems, and added technology and controls.\nAssist with basic network troubleshooting and connectivity issues.\nAdminister user accounts, passwords, access, and group permissions in accordance with Collaborative procedures and policy.\nWork with vendors and outside technology providers to support IT operations and resolve hardware, software, connectivity, and service issues.\nAccurately document reported problems, outages, requests, and resolutions through the IT Department's central ticketing system and ensure timely and appropriate follow-up.\nTrain and assist staff in the effective use of applications, software, hardware, and technology systems in both administrative/operational and instructional settings.\nMaintain current technology documentation, instructions, and support materials.\nAssist with website updates and other technology-related communication systems.\nSupport the implementation of new technology systems, resources, and applications.\nAdapt to new and emerging technologies through appropriate training provided and/or endorsed by the Collaborative.\nUphold CCC's security policies, operational procedures, and technology standards across all hardware and software systems.\nProtect the security and confidentiality of Collaborative, student, family, and staff information across all technology systems.\nCollaborate with IT staff and other personnel to identify technology needs and improve technology-supported operations.\nGeneral Responsibilities\nWork collaboratively with administrators, program staff, teachers, related service providers, member districts, vendors, and other Collaborative personnel.\nEffectively manage and coordinate multiple projects and competing priorities while maintaining attention to detail, timeliness, and accuracy.\nProvide responsive and professional customer service to staff and other stakeholders.\nAttend professional development activities and apply new knowledge and skills to the position.\nPerform other duties and responsibilities as assigned by the Program Directors, Director of Professional Growth and Innovation, or Collaborative Administration.\nPhysical Requirements\n\nTypical office and school/program conditions. Position requires extended periods of sitting and computer use, as well as occasional standing, walking, bending, stooping, filing, and moving or lifting technology equipment, office supplies, and files weighing up to 25 pounds. Close vision and the ability to view computer screens for extended periods are required, with or without reasonable accommodation.\n\nReports To\n\nProgram Directors and Director of Professional Growth and Innovation\n\nLocation\n\nCape Cod Collaborative\n418 Bumps River Road\nOsterville, MA 02655\n\nMay require travel between Collaborative program locations and administrative offices as needed.\n\nReports to: Program Directors/ Director of Professional Growth & Innovation\n\nLocation: STAR 418 Bumps River Rd, Osterville, MA 02655\n\nSalary Range: $57,000- $67,000\n\nBenefits: Comprehensive benefits package.\n\nLearn more about the Cape Cod Collaborative here.","company":"Capecodcollaborative","rawCompany":"capecodcollaborative","city":"Barnstable","state":"MA","isRemote":false,"isActive":false,"createdAt":"2026-10-31T09:20:56.584Z","occupations":[{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"923110","title":"Administration of Education Programs","slug":"administration-of-education-programs"},{"code":"611110","title":"Elementary and Secondary Schools","slug":"elementary-and-secondary-schools"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Specialist/Administrative Assistant","description":"Overview\n\nThe Cape Cod Collaborative is an educational organization providing a full range of instructional and support services to the students, parents and public school staff of our 20 member districts, whose needs are best addressed through a multi-district effort. Our student services include: alternative education programs for low incident, special needs populations; programs for the multi-handicapped; therapy and services for students requiring specialized support; and a full range of transportation services for both the special needs and general education population. We coordinate collegial sharing opportunities for various professional groups, conduct executive searches and offer a wide range of professional development and training opportunities for the educators and support personnel of our member districts. #WeAreOneCollaborative\n\nIT Support Specialist/Administrative Assistant\n\nDescription Overview\n\nThe Cape Cod Collaborative (CCC) is an educational organization providing a full range of instructional and support services to students, families, and public school staff across our 20 member districts. CCC provides specialized education programs, related services, transportation, professional development, and other collaborative supports designed to meet the needs of member districts and the students they serve.\n\nThe Cape Cod Collaborative is seeking a versatile and highly organized IT Support Specialist/ Administrative Assistant to provide a combination of administrative, special education, student information, and technology support services throughout the Collaborative. This position will work closely with program and administrative staff to support daily operations, maintain accurate records and systems, coordinate special education processes, and provide responsive technology assistance to staff.\n\nThe successful candidate will demonstrate strong organizational and communication skills, professionalism, confidentiality, technical aptitude, and the ability to adapt to changing priorities. The responsibilities of the position may dynamically shift based on the operational needs of the Collaborative.\n\nPosition Summary\n\nThe Administrative Assistant / IT Support Specialist provides comprehensive administrative and technology support to assigned programs and Collaborative offices. The position serves as a liaison between the programs and member school districts for scheduling, communication, and maintenance of IEP and student records, while also providing day-to-day technology support to staff and program locations.\n\nThe position reports to the Program Directors and the Director of Professional Growth and Innovation and works collaboratively with administrators, teachers, related service providers, administrative staff, other IT personnel, member districts, vendors, and other Collaborative staff.\n\nQualifications\nAssociate’s degree preferred; equivalent education and experience may be considered.\nPrior administrative assistant, office management, educational technology, IT support, or related experience preferred.\nExperience working in an educational, school district, special education, or collaborative setting preferred.\nExperience with Apple, Windows, and Chrome platforms.\nProficiency with Microsoft Office, Google Workspace, and web-based data systems.\nExperience with student information systems and/or special education management systems preferred.\nKnowledge of networking concepts, including LAN/WAN environments and basic network troubleshooting.\nExperience troubleshooting computer hardware and software.\nStrong organizational, interpersonal, and communication skills.\nAbility to prioritize and manage multiple tasks, projects, and technology requests.\nAbility to maintain confidentiality and exercise sound judgment when working with student, family, and staff information.\nAbility to work independently while also collaborating effectively with others.\nStrong customer service and problem-solving skills along with willingness to take initiative with routine tasks.\nWillingness and ability to learn new technology applications and systems.\nPerformance Responsibilities\nAdministrative and Special Education Support\nProvide comprehensive administrative and clerical support to assigned Program Director(s) and program staff.\nServe as a liaison between the programs and member school districts to coordinate communication, scheduling, and special education-related information.\nSchedule IEP meetings and coordinate meeting logistics with families, school districts, program staff, and related service providers.\nMaintain accurate and up-to-date IEP records, student files, and special education documentation.\nSupport the collection, organization, and transmission of student records and information to member districts as required and in compliance with student data privacy regulations.\nSupport program and teaching staff with database management, including student information systems, special education management systems, and public school-required databases.\nMaintain accurate student and staff records, including registration, attendance, employment forms, reports, and other required documentation.\nCommunicate effectively, respectfully, and confidentially with families, school district personnel, program staff, and Collaborative administrators.\nManage correspondence, appointments, calendars, meetings, and other administrative functions as assigned.\nPrepare reports, spreadsheets, presentations, correspondence, and other documents.\nMaintain organized electronic and physical files in accordance with Collaborative procedures.\nProvide Administrative Assistant coverage throughout the Collaborative, as needed, to support absences and planned time off.\nGreet and assist visitors, families, vendors, and members of the public in a professional and courteous manner, remembering you will often provide a first impression of our organization.\nMaintain strict confidentiality of all student, staff, family, and Collaborative information.\nImplement policies, procedures, guidelines, and regulations pertinent to the position.\nIT Support Responsibilities\nMaintain a Technology Help Desk and provide site-based technology assistance to program locations, administrative offices, and off-site locations.\nProvide day-to-day technical support and troubleshooting for teachers, administrators, and staff.\nSupport Windows, Apple, and Chrome devices, including installation, configuration, upgrades, maintenance, cleaning, troubleshooting, and general user support.\nInstall and maintain computer hardware and software while ensuring accurate and up-to-date inventory records in the Collaborative's asset management system.\nSupport printers, displays, and other peripheral devices.\nProvide support for technology equipment including displays, interactive boards and tablets, communication systems, security systems, and added technology and controls.\nAssist with basic network troubleshooting and connectivity issues.\nAdminister user accounts, passwords, access, and group permissions in accordance with Collaborative procedures and policy.\nWork with vendors and outside technology providers to support IT operations and resolve hardware, software, connectivity, and service issues.\nAccurately document reported problems, outages, requests, and resolutions through the IT Department's central ticketing system and ensure timely and appropriate follow-up.\nTrain and assist staff in the effective use of applications, software, hardware, and technology systems in both administrative/operational and instructional settings.\nMaintain current technology documentation, instructions, and support materials.\nAssist with website updates and other technology-related communication systems.\nSupport the implementation of new technology systems, resources, and applications.\nAdapt to new and emerging technologies through appropriate training provided and/or endorsed by the Collaborative.\nUphold CCC's security policies, operational procedures, and technology standards across all hardware and software systems.\nProtect the security and confidentiality of Collaborative, student, family, and staff information across all technology systems.\nCollaborate with IT staff and other personnel to identify technology needs and improve technology-supported operations.\nGeneral Responsibilities\nWork collaboratively with administrators, program staff, teachers, related service providers, member districts, vendors, and other Collaborative personnel.\nEffectively manage and coordinate multiple projects and competing priorities while maintaining attention to detail, timeliness, and accuracy.\nProvide responsive and professional customer service to staff and other stakeholders.\nAttend professional development activities and apply new knowledge and skills to the position.\nPerform other duties and responsibilities as assigned by the Program Directors, Director of Professional Growth and Innovation, or Collaborative Administration.\nPhysical Requirements\n\nTypical office and school/program conditions. Position requires extended periods of sitting and computer use, as well as occasional standing, walking, bending, stooping, filing, and moving or lifting technology equipment, office supplies, and files weighing up to 25 pounds. Close vision and the ability to view computer screens for extended periods are required, with or without reasonable accommodation.\n\nReports To\n\nProgram Directors and Director of Professional Growth and Innovation\n\nLocation\n\nCape Cod Collaborative\n418 Bumps River Road\nOsterville, MA 02655\n\nMay require travel between Collaborative program locations and administrative offices as needed.\n\nReports to: Program Directors/ Director of Professional Growth & Innovation\n\nLocation: STAR 418 Bumps River Rd, Osterville, MA 02655\n\nSalary Range: $57,000- $67,000\n\nBenefits: Comprehensive benefits package.\n\nLearn more about the Cape Cod Collaborative here.","datePosted":"2026-10-31T09:20:56.584Z","dateModified":"2026-10-31T09:20:56.584Z","hiringOrganization":{"@type":"Organization","name":"Capecodcollaborative","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Barnstable","addressRegion":"MA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6fcd758badf0c937bc164530"},"url":"https://jobsearcher.com/jobs/6fcd758badf0c937bc164530"}}