{"schemaVersion":"jobsearcher.job.v1","id":"6fc036ea5ccd94a62cbcbb25","url":"https://jobsearcher.com/jobs/6fc036ea5ccd94a62cbcbb25","canonicalUrl":"https://jobsearcher.com/jobs/6fc036ea5ccd94a62cbcbb25","title":"Remote Program Manager — Marketing Operations, Execution & Team Accountability","description":"Read Before Applying\nThe following experience is mandatory:\n10+ years of professional project management, program management, or operations management experience.\nStrong hands-on experience with Google Ads.\nThis is not a passive project-management position where you simply schedule meetings, update task statuses, and ask team members for progress reports.\nThe core purpose of this role is to fill the gaps across the company and make sure nothing falls through the cracks. This person will serve as the connecting web between leadership and the entire team, taking responsibility for following up with everyone, coordinating responsibilities across departments, and making sure every task and commitment gets completed without team members having to constantly chase one another.\nWe are looking for an experienced Program Manager who will take ownership of company-wide execution across a small but growing remote team.\nYour responsibility will be to make sure:\nEvery team member understands what they are responsible for.\nTasks and company directives are being completed correctly and on time.\nTeam members follow established processes and SOPs.\nCommitments made during meetings and conversations turn into completed work.\nDelays and performance issues are identified before they become larger problems.\nLeadership has an accurate understanding of what is happening throughout the company.\nYou must be comfortable following up multiple times, asking direct questions, holding people accountable, and continuing to push until the work is completed.\nIf you prefer to avoid uncomfortable conversations or simply accept that a task is “still being worked on,” this role will not be a good fit.\nInterview Process & Hands-On Test\nCandidates selected for an interview should be prepared to discuss real examples of how they have managed teams, enforced deadlines, addressed missed commitments, and improved execution.\nQualified candidates may also be asked to complete a practical exercise involving:\nReviewing a sample list of company projects and responsibilities.\nIdentifying missing information, risks, and bottlenecks.\nCreating a clear accountability and follow-up structure.\nDetermining what should be prioritized and escalated.\nDrafting or improving a short SOP.\nExplaining how they would address a team member who repeatedly misses deadlines.\nWe are looking for practical thinking and real-world management ability—not memorized project-management terminology.\nAbout the Role\nBuilt By Shah is a marketing company that works specifically with auto body shops to get them more customers.\nOur team currently consists of approximately eight team members working across several departments, including:\nGoogle Ads management.\nClient success and account management.\nAppointment setting and lead qualification.\nSales.\nLead management software development and automation.\nLanding-page development.\nInternal operations and company growth projects.\nThe Program Manager will serve as the central operational link between leadership and every person on the team.\nYou will report directly to Zayn and Shah and will be responsible for turning company goals, leadership directives, meeting discussions, and individual commitments into organized and completed work.\nYou will need to understand what each department is responsible for, what each team member is currently working on, what should be completed next, and what is preventing progress.\nThe primary purpose of this role is simple:\nMake sure the team consistently executes what it is supposed to execute.\nWhy This Role Is Different\nThis position is not limited to managing one department or one isolated project.\nYou will work across the entire company and maintain visibility into the responsibilities of all team members and company leadership.\nBecause Google Ads management is a major part of our service, you must have strong working knowledge of Google Ads and understand concepts such as:\nCampaign performance.\nSearch campaigns and Performance Max campaigns.\nSearch terms and negative keywords.\nLead volume and lead quality.\nCost per lead and conversion tracking.\nAccount health and optimization activity.\nLanding pages and conversion flow.\nHow advertising performance affects client satisfaction and retention.\nYou do not need to personally manage every Google Ads account, but you must know enough to understand what the Google Ads team is doing, recognize when something is not being handled properly, and ask the right questions.\nWhat You Will Be Responsible ForCompany-Wide Task and Project Management\nMaintain a clear view of active projects, deadlines, priorities, and responsibilities across the company.\nConvert leadership discussions and company directives into documented tasks with clear owners and deadlines.\nMake sure every task has enough information for the assigned person to complete it properly.\nBreak larger projects into manageable tasks and subtasks.\nIdentify dependencies between departments and team members.\nPrevent assignments from being forgotten after meetings or conversations.\nMake sure completed tasks are actually reviewed and verified rather than simply marked complete.\nDaily Team Accountability\nCheck in with team members multiple times throughout the workday.\nConfirm what each person is working on and whether the work is progressing as expected.\nCompare actual progress against what the team member previously committed to completing.\nFollow up on overdue, incomplete, or unclear assignments.\nAdd corrective tasks when additional work is necessary.\nRequire clear updates instead of vague statements such as “working on it” or “almost done.”\nConfirm that deadlines are realistic and understood before accepting them.\nContinue following up until the task is properly completed or leadership approves a change in direction.\nIdentifying Delays and Performance Issues\nWhen a task is not completed, you will be expected to determine why.\nThis includes identifying whether the issue is caused by:\nPoor time management.\nUnclear instructions.\nMissing information or access.\nLack of technical ability.\nFailure to follow the established process.\nConflicting priorities.\nDependence on another person.\nAvoidance or lack of accountability.\nAn unrealistic deadline.\nA larger operational bottleneck.\nYou will then work with the appropriate team member and leadership to develop a practical solution, document the next steps, and make sure the revised plan is executed.\nSOP Enforcement and Process Compliance\nMake sure team members follow established SOPs and company processes.\nReview work against the applicable SOP instead of relying only on verbal confirmation.\nIdentify situations where an SOP is outdated, unclear, incomplete, or not being followed.\nAddress process failures before they affect clients or other departments.\nMake sure new team members understand the procedures connected to their responsibilities.\nEscalate repeated noncompliance or failure to follow company directives.\nSOP Creation and Process Documentation\nCreate clear SOPs for recurring company processes.\nInterview team members to understand how a process is currently being completed.\nTurn recordings, explanations, meetings, and existing notes into usable documentation.\nOrganize SOPs into logical steps that another qualified person can follow.\nInclude responsibilities, expected timelines, required systems, quality-control checks, and escalation procedures.\nUpdate SOPs when company processes change.\nMake sure SOPs reflect how the company actually expects the work to be performed.\nLeadership Reporting\nProvide management with clear and honest updates on company execution.\nReport what has been completed, what is delayed, why it is delayed, and what is being done about it.\nSurface risks before they become emergencies.\nIdentify recurring issues involving specific processes, departments, or team members.\nSeparate minor delays from problems that require leadership involvement.\nMake recommendations for improving execution, communication, and accountability.\nMaintain accurate records so leadership does not have to chase multiple people for updates.\nDaily Expectations\nA normal workday may include:\nReviewing all active and overdue tasks.\nConfirming the day’s priorities with leadership.\nChecking in with each team member at the beginning of the day.\nReviewing task updates, supporting documentation, and completed work.\nFollowing up during the day to confirm that important tasks remain on schedule.\nCreating new tasks or subtasks based on company needs.\nIdentifying missing deadlines, owners, instructions, or dependencies.\nAddressing delays as soon as they are discovered.\nReviewing whether SOPs were followed.\nUpdating dashboards, project-management systems, and internal documentation.\nProviding leadership with a clear end-of-day summary.\nPreparing the following day’s priorities and follow-ups.\nThe goal is not to constantly interrupt team members. The goal is to create enough visibility and accountability that missed deadlines, forgotten commitments, and hidden problems do not become normal.\nRequired Skills and Experience\nTo be considered for this position, you must have:\nAt least 10 years of professional project, program, or operations-management experience.\nAt least two years of meaningful Google Ads experience.\nExperience managing multiple departments, team members, or workstreams simultaneously.\nStrong knowledge of project-management systems, task ownership, deadlines, dependencies, and prioritization.\nExperience holding employees or contractors accountable for deliverables.\nExperience addressing missed deadlines and underperformance directly.\nStrong SOP creation and process-documentation experience.\nExcellent written and verbal communication skills.\nThe ability to ask detailed follow-up questions and identify missing information.\nThe ability to distinguish between a valid obstacle and an excuse.\nStrong attention to detail and organizational ability.\nExperience working with remote employees or contractors.\nThe confidence to escalate concerns to leadership when necessary.\nStrong computer skills and the ability to learn new systems quickly.\nReliable internet, a dependable computer, and a professional remote working environment.\nRequired Application Questions\n1. Do you have at least 10 years of professional project, program, or operations management experience?\n2. Briefly describe your hands-on Google Ads experience and how many years you have worked with it.\n3. How would you handle a team member who misses a deadline and only says they are “still working on it”?\n4. Briefly describe an SOP you created or improved and the result it produced.\n5. Submit a one-minute video explaining why your experience, Google Ads knowledge, and management style make you the right fit for this position.\nPay: $6,000.00 - $8,000.00 per month\nApplication Question(s):\nDo you have at least 10 years of professional project, program, or operations management experience?\nBriefly describe your hands-on Google Ads experience and how many years you have worked with it.\nHow would you handle a team member who misses a deadline and only says they are “still working on it”?\nBriefly describe an SOP you created or improved and the result it produced.\nSubmit a one-minute video explaining why your experience, Google Ads knowledge, and management style make you the right fit for this position.\nWork Location: Remote","company":"Built By Shah","rawCompany":"built by shah","isRemote":true,"isActive":false,"createdAt":"2026-08-03T23:33:15.454Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-2011.00","title":"Advertising and Promotions Managers","slug":"advertising-and-promotions-managers"},{"code":"11-2021.00","title":"Marketing Managers","slug":"marketing-managers"}],"industries":[{"code":"541810","title":"Advertising Agencies","slug":"advertising-agencies"},{"code":"541890","title":"Other Services Related to Advertising","slug":"other-services-related-to-advertising"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Remote Program Manager — Marketing Operations, Execution & Team Accountability","description":"Read Before Applying\nThe following experience is mandatory:\n10+ years of professional project management, program management, or operations management experience.\nStrong hands-on experience with Google Ads.\nThis is not a passive project-management position where you simply schedule meetings, update task statuses, and ask team members for progress reports.\nThe core purpose of this role is to fill the gaps across the company and make sure nothing falls through the cracks. This person will serve as the connecting web between leadership and the entire team, taking responsibility for following up with everyone, coordinating responsibilities across departments, and making sure every task and commitment gets completed without team members having to constantly chase one another.\nWe are looking for an experienced Program Manager who will take ownership of company-wide execution across a small but growing remote team.\nYour responsibility will be to make sure:\nEvery team member understands what they are responsible for.\nTasks and company directives are being completed correctly and on time.\nTeam members follow established processes and SOPs.\nCommitments made during meetings and conversations turn into completed work.\nDelays and performance issues are identified before they become larger problems.\nLeadership has an accurate understanding of what is happening throughout the company.\nYou must be comfortable following up multiple times, asking direct questions, holding people accountable, and continuing to push until the work is completed.\nIf you prefer to avoid uncomfortable conversations or simply accept that a task is “still being worked on,” this role will not be a good fit.\nInterview Process & Hands-On Test\nCandidates selected for an interview should be prepared to discuss real examples of how they have managed teams, enforced deadlines, addressed missed commitments, and improved execution.\nQualified candidates may also be asked to complete a practical exercise involving:\nReviewing a sample list of company projects and responsibilities.\nIdentifying missing information, risks, and bottlenecks.\nCreating a clear accountability and follow-up structure.\nDetermining what should be prioritized and escalated.\nDrafting or improving a short SOP.\nExplaining how they would address a team member who repeatedly misses deadlines.\nWe are looking for practical thinking and real-world management ability—not memorized project-management terminology.\nAbout the Role\nBuilt By Shah is a marketing company that works specifically with auto body shops to get them more customers.\nOur team currently consists of approximately eight team members working across several departments, including:\nGoogle Ads management.\nClient success and account management.\nAppointment setting and lead qualification.\nSales.\nLead management software development and automation.\nLanding-page development.\nInternal operations and company growth projects.\nThe Program Manager will serve as the central operational link between leadership and every person on the team.\nYou will report directly to Zayn and Shah and will be responsible for turning company goals, leadership directives, meeting discussions, and individual commitments into organized and completed work.\nYou will need to understand what each department is responsible for, what each team member is currently working on, what should be completed next, and what is preventing progress.\nThe primary purpose of this role is simple:\nMake sure the team consistently executes what it is supposed to execute.\nWhy This Role Is Different\nThis position is not limited to managing one department or one isolated project.\nYou will work across the entire company and maintain visibility into the responsibilities of all team members and company leadership.\nBecause Google Ads management is a major part of our service, you must have strong working knowledge of Google Ads and understand concepts such as:\nCampaign performance.\nSearch campaigns and Performance Max campaigns.\nSearch terms and negative keywords.\nLead volume and lead quality.\nCost per lead and conversion tracking.\nAccount health and optimization activity.\nLanding pages and conversion flow.\nHow advertising performance affects client satisfaction and retention.\nYou do not need to personally manage every Google Ads account, but you must know enough to understand what the Google Ads team is doing, recognize when something is not being handled properly, and ask the right questions.\nWhat You Will Be Responsible ForCompany-Wide Task and Project Management\nMaintain a clear view of active projects, deadlines, priorities, and responsibilities across the company.\nConvert leadership discussions and company directives into documented tasks with clear owners and deadlines.\nMake sure every task has enough information for the assigned person to complete it properly.\nBreak larger projects into manageable tasks and subtasks.\nIdentify dependencies between departments and team members.\nPrevent assignments from being forgotten after meetings or conversations.\nMake sure completed tasks are actually reviewed and verified rather than simply marked complete.\nDaily Team Accountability\nCheck in with team members multiple times throughout the workday.\nConfirm what each person is working on and whether the work is progressing as expected.\nCompare actual progress against what the team member previously committed to completing.\nFollow up on overdue, incomplete, or unclear assignments.\nAdd corrective tasks when additional work is necessary.\nRequire clear updates instead of vague statements such as “working on it” or “almost done.”\nConfirm that deadlines are realistic and understood before accepting them.\nContinue following up until the task is properly completed or leadership approves a change in direction.\nIdentifying Delays and Performance Issues\nWhen a task is not completed, you will be expected to determine why.\nThis includes identifying whether the issue is caused by:\nPoor time management.\nUnclear instructions.\nMissing information or access.\nLack of technical ability.\nFailure to follow the established process.\nConflicting priorities.\nDependence on another person.\nAvoidance or lack of accountability.\nAn unrealistic deadline.\nA larger operational bottleneck.\nYou will then work with the appropriate team member and leadership to develop a practical solution, document the next steps, and make sure the revised plan is executed.\nSOP Enforcement and Process Compliance\nMake sure team members follow established SOPs and company processes.\nReview work against the applicable SOP instead of relying only on verbal confirmation.\nIdentify situations where an SOP is outdated, unclear, incomplete, or not being followed.\nAddress process failures before they affect clients or other departments.\nMake sure new team members understand the procedures connected to their responsibilities.\nEscalate repeated noncompliance or failure to follow company directives.\nSOP Creation and Process Documentation\nCreate clear SOPs for recurring company processes.\nInterview team members to understand how a process is currently being completed.\nTurn recordings, explanations, meetings, and existing notes into usable documentation.\nOrganize SOPs into logical steps that another qualified person can follow.\nInclude responsibilities, expected timelines, required systems, quality-control checks, and escalation procedures.\nUpdate SOPs when company processes change.\nMake sure SOPs reflect how the company actually expects the work to be performed.\nLeadership Reporting\nProvide management with clear and honest updates on company execution.\nReport what has been completed, what is delayed, why it is delayed, and what is being done about it.\nSurface risks before they become emergencies.\nIdentify recurring issues involving specific processes, departments, or team members.\nSeparate minor delays from problems that require leadership involvement.\nMake recommendations for improving execution, communication, and accountability.\nMaintain accurate records so leadership does not have to chase multiple people for updates.\nDaily Expectations\nA normal workday may include:\nReviewing all active and overdue tasks.\nConfirming the day’s priorities with leadership.\nChecking in with each team member at the beginning of the day.\nReviewing task updates, supporting documentation, and completed work.\nFollowing up during the day to confirm that important tasks remain on schedule.\nCreating new tasks or subtasks based on company needs.\nIdentifying missing deadlines, owners, instructions, or dependencies.\nAddressing delays as soon as they are discovered.\nReviewing whether SOPs were followed.\nUpdating dashboards, project-management systems, and internal documentation.\nProviding leadership with a clear end-of-day summary.\nPreparing the following day’s priorities and follow-ups.\nThe goal is not to constantly interrupt team members. The goal is to create enough visibility and accountability that missed deadlines, forgotten commitments, and hidden problems do not become normal.\nRequired Skills and Experience\nTo be considered for this position, you must have:\nAt least 10 years of professional project, program, or operations-management experience.\nAt least two years of meaningful Google Ads experience.\nExperience managing multiple departments, team members, or workstreams simultaneously.\nStrong knowledge of project-management systems, task ownership, deadlines, dependencies, and prioritization.\nExperience holding employees or contractors accountable for deliverables.\nExperience addressing missed deadlines and underperformance directly.\nStrong SOP creation and process-documentation experience.\nExcellent written and verbal communication skills.\nThe ability to ask detailed follow-up questions and identify missing information.\nThe ability to distinguish between a valid obstacle and an excuse.\nStrong attention to detail and organizational ability.\nExperience working with remote employees or contractors.\nThe confidence to escalate concerns to leadership when necessary.\nStrong computer skills and the ability to learn new systems quickly.\nReliable internet, a dependable computer, and a professional remote working environment.\nRequired Application Questions\n1. Do you have at least 10 years of professional project, program, or operations management experience?\n2. Briefly describe your hands-on Google Ads experience and how many years you have worked with it.\n3. How would you handle a team member who misses a deadline and only says they are “still working on it”?\n4. Briefly describe an SOP you created or improved and the result it produced.\n5. Submit a one-minute video explaining why your experience, Google Ads knowledge, and management style make you the right fit for this position.\nPay: $6,000.00 - $8,000.00 per month\nApplication Question(s):\nDo you have at least 10 years of professional project, program, or operations management experience?\nBriefly describe your hands-on Google Ads experience and how many years you have worked with it.\nHow would you handle a team member who misses a deadline and only says they are “still working on it”?\nBriefly describe an SOP you created or improved and the result it produced.\nSubmit a one-minute video explaining why your experience, Google Ads knowledge, and management style make you the right fit for this position.\nWork Location: Remote","datePosted":"2026-08-03T23:33:15.454Z","dateModified":"2026-08-03T23:33:15.454Z","hiringOrganization":{"@type":"Organization","name":"Built By Shah","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6fc036ea5ccd94a62cbcbb25"},"url":"https://jobsearcher.com/jobs/6fc036ea5ccd94a62cbcbb25"}}