{"schemaVersion":"jobsearcher.job.v1","id":"6fbe63297e1e4a4199f35f8e","url":"https://jobsearcher.com/jobs/6fbe63297e1e4a4199f35f8e","canonicalUrl":"https://jobsearcher.com/jobs/6fbe63297e1e4a4199f35f8e","title":"Administrative Assistant - Customer Experience","description":"Overview\r\nDatawatch Systems Inc. is seeking an experienced Administrative Assistant for our Customer Service department. This position is full-time, in-person in our Bethesda office. The Assistant will work with internal departments and customers to update and maintain customer accounts including decommissioning accounts.\r\nPay rate is $19/hour plus benefits and paid time off. All applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/D/V\r\nLocation: Bethesda, MD\r\nTravel: no travel\r\nSalary Range: $19/hour\r\nResponsibilities\r\nCoordinate between the Customer Service, Sales and Billing departments to update customer acounts to result in accurate billing\r\nProcess customer's changes related to their account\r\nRespond to billing inquiries from customers and internal departments in an efficient and professional manner\r\nDeactivate accounts across multiple systems at the direction of Customer Service Representatives\r\nIdentify and communicate customer problems regarding billingAudit customer accounts to uphold integrity of their access control data\r\nPrepare and distribute weekly and monthly reports for upper management\r\nReview customer contracts to respond to customer inquiries\r\nAssist other Installation Programmers when time permits\r\nSupport additional customer service and sales department projects\r\nQualifications\r\nHigh school diploma or equivalent\r\nExcellent written and verbal communication skills\r\nProficient in Excel and Outlook\r\nWorks well with others at all levels of the company\r\nDemonstrates initiative\r\nPossess excellent time management skills and ability to prioritize tasks\r\nDesire to become familiar with and competent invarious aspects of the access control business\r\nSome experience with Infor is a plus\r\nJ-18808-Ljbffr","company":"Datawatch Systems","rawCompany":"datawatch systems","city":"Silver Spring","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-07-04T03:06:19.864Z","occupations":[{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-6011.00","title":"Executive Secretaries and Executive Administrative Assistants","slug":"executive-secretaries-and-executive-administrative-assistants"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Administrative Assistant - Customer Experience","description":"Overview\r\nDatawatch Systems Inc. is seeking an experienced Administrative Assistant for our Customer Service department. This position is full-time, in-person in our Bethesda office. The Assistant will work with internal departments and customers to update and maintain customer accounts including decommissioning accounts.\r\nPay rate is $19/hour plus benefits and paid time off. All applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/D/V\r\nLocation: Bethesda, MD\r\nTravel: no travel\r\nSalary Range: $19/hour\r\nResponsibilities\r\nCoordinate between the Customer Service, Sales and Billing departments to update customer acounts to result in accurate billing\r\nProcess customer's changes related to their account\r\nRespond to billing inquiries from customers and internal departments in an efficient and professional manner\r\nDeactivate accounts across multiple systems at the direction of Customer Service Representatives\r\nIdentify and communicate customer problems regarding billingAudit customer accounts to uphold integrity of their access control data\r\nPrepare and distribute weekly and monthly reports for upper management\r\nReview customer contracts to respond to customer inquiries\r\nAssist other Installation Programmers when time permits\r\nSupport additional customer service and sales department projects\r\nQualifications\r\nHigh school diploma or equivalent\r\nExcellent written and verbal communication skills\r\nProficient in Excel and Outlook\r\nWorks well with others at all levels of the company\r\nDemonstrates initiative\r\nPossess excellent time management skills and ability to prioritize tasks\r\nDesire to become familiar with and competent invarious aspects of the access control business\r\nSome experience with Infor is a plus\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T03:06:19.864Z","dateModified":"2026-07-04T03:06:19.864Z","hiringOrganization":{"@type":"Organization","name":"Datawatch Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Silver Spring","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6fbe63297e1e4a4199f35f8e"},"url":"https://jobsearcher.com/jobs/6fbe63297e1e4a4199f35f8e"}}