{"schemaVersion":"jobsearcher.job.v1","id":"6fbc492fc5ca1185e6e98a3d","url":"https://jobsearcher.com/jobs/6fbc492fc5ca1185e6e98a3d","canonicalUrl":"https://jobsearcher.com/jobs/6fbc492fc5ca1185e6e98a3d","title":"Sr. System Administrator","description":"About Concept Plus\n\nConcept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.\n\nRecognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.\n\nWe offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.\n\nFor more information, visit www.conceptplus.com.\n\nAbout the role\nConcept Plus is seeking a Senior System Administrator to act as on-site support for a client system\n\nWhat you'll do\nNetwork Troubleshooting & Support\nBasic understanding of Layer 1, 2, and 3 support. Basic knowledge of Cisco hardware and OS. WiFi troubleshooting. Knowledge of Ethernet and fiber wiring, including basic troubleshooting.\nActive Directory & Identity Management\nCreating, modifying, and deleting user accounts for staff onboarding/offboarding\nPutting accounts in other OUs for CAC Waiver or other reasons\nDiagnosing account lockout sources (identifying which device/service is triggering lockouts)\nManaging Organizational Unit (OU) placement for new users and computers\nTroubleshooting login/authentication failures\nManaging service accounts and delegated permissions\nJoining/rejoining workstations to the domain\nConfiguring and troubleshooting mapped network drives\nGoogle Workspace Administration & Support\nAccount & Identity\nProvisioning/deprovisioning Google Workspace accounts\nTroubleshooting Single Sign-On (SSO) / SAML integration\nHelping staff members with Google account passwords and 2-Step Verification (2FA) issues\nGmail / Email\nDiagnosing email delivery failures (bounce-backs, spam filtering, blacklisting)\nConfiguring and troubleshooting email forwarding and filters\nTroubleshooting shared inbox and group email access\nCalendars, Drive, and Apps\nTroubleshooting shared calendar permissions and resource calendars (e.g., conference room booking)\nResolving Google Drive sync issues (Drive for Desktop)\nManaging Shared Drive permissions and access\nTroubleshooting Google Forms, Sheets, Docs sharing and permission errors\nInvestigating storage quota issues\nTroubleshooting offline access and sync conflicts\nWindows Workstation & Endpoint Support\nAdvanced OS troubleshooting (boot failures, blue screens/BSOD analysis)\nWindows profile corruption repair/rebuilding\nRegistry edits for application or system issues\nDriver installation, updates, and rollback\nDiagnosing performance issues (high CPU/memory/disk, startup bloat)\nWindows Update failures and manual patching\nApplication installation, configuration, and repair (beyond standard packages)\nDisk cleanup, defragmentation, and storage management\nBitLocker encryption troubleshooting and recovery key management\nConfiguring VPN clients and diagnosing connectivity issues\nImaging and reimaging workstations\nBackup and data migration during staff member hardware upgrades\nHardware Support & Repair\nPeripheral troubleshooting (printers, scanners, docking stations, multi-monitor configurations)\nPrinter driver installation and print queue/spooler troubleshooting\nSetting up and configuring new workstations and laptops\nDiagnosing power and charging issues on laptops\nComputer and peripheral firmware updates and issues that arise\nNetwork & Connectivity (Tier 2 Scope)\nTroubleshooting wired/wireless connectivity for endpoints\nDiagnosing DNS and DHCP client-side issues (ipconfig, nslookup, ping, tracert)\nConfiguring and troubleshooting network printers\nResolving Wi-Fi authentication issues with NWAVE\nBasic switch port connection troubleshooting and verification (possibly escalating to Tier 3)\nVTC / Conference Room / Google Meet Support\nGoogle Meet Hardware Kit\nTroubleshooting Google Meet hardware kits compute unit (Chromebox/Chromebase) issues\nFirmware and software updates for Meet hardware that brick them\nTroubleshooting touch controller/tablet connectivity and pairing\nResolving room calendar sync issues on Meet devices\nAudio/Video\nTroubleshooting camera issues (no video, poor quality, framing/auto-zoom)\nDiagnosing microphone and speaker problems (no audio, echo, feedback)\nConfiguring and troubleshooting speaker bars/mics\nResolving audio routing and input/output device selection issues in big conference room\nTrouble shoot Crestron audio video switcher\nDisplays & Projectors\nTroubleshooting projector connectivity (HDMI, wireless casting)\nDiagnosing display/resolution/scaling issues\nManaging screen sharing and presentation failures\nBulb/lamp and projector maintenance coordination\nTV/monitor input and signal troubleshooting\nMeetings & Connectivity\nDiagnosing Google Meet join failures and dropped calls\nTroubleshooting bandwidth/network quality issues affecting meetings\nConfiguring interoperability with other VTC platforms (Zoom, Teams) if applicable\nTesting and validating rooms before high-priority meetings\nCable management and physical connection troubleshooting\nSupporting live meetings/VIP events and on-site event coverage\nTicketing, Documentation & Process\nDocumenting resolutions and updating knowledge base articles and IT SOP\nCreating internal how-to guides and troubleshooting scripts for Tier 1\nRoot cause documentation for recurring issues\nFollowing up on long-running tickets and coordinating with users\nMentoring/coaching Tier 1 staff\nAdditional Responsibilities\nLicense management and software asset tracking\nCertificate installation and renewal on endpoints\nMobile device support (email/app configuration, MDM enrollment)\nVerizon Wireless Business account phone management\nCoordinating with vendors for warranty and support cases\nTesting and piloting new hardware/software before wider deployment\n\nRequired Qualifications\nUS Citizen\nFully Onsite support at client office locations\nStrong IT environment experience\nMust be able to work with end-users, communicate clearly, and meet deadlines\nMust be able to maintain Public Trust Clearance (Clearable)\n\nConcept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.","company":"Conceptplus","rawCompany":"conceptplus","city":"La Jolla","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T16:24:51.653Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr. System Administrator","description":"About Concept Plus\n\nConcept Plus is a mission-focused technology solutions provider that transforms IT concepts into impactful solutions for federal agencies. Headquartered in Fairfax, VA, we bring the agility, responsiveness, and customer intimacy of a small business combined with the quality and infrastructure of a larger firm.\n\nRecognized as an award-winning Oracle partner, we have delivered innovative solutions across Defense, Intelligence, Civilian, Health IT, and Tribal sectors. Our highly certified experts build systems that drive efficiency, accelerate modernization, and ensure mission outcomes with certainty.\n\nWe offer competitive pay, comprehensive health, dental, and vision insurance, paid life insurance, paid time off, 11 paid holidays, performance bonuses, tuition reimbursement, unlimited training, and the opportunity to thrive in a collaborative, flexible, and innovative environment.\n\nFor more information, visit www.conceptplus.com.\n\nAbout the role\nConcept Plus is seeking a Senior System Administrator to act as on-site support for a client system\n\nWhat you'll do\nNetwork Troubleshooting & Support\nBasic understanding of Layer 1, 2, and 3 support. Basic knowledge of Cisco hardware and OS. WiFi troubleshooting. Knowledge of Ethernet and fiber wiring, including basic troubleshooting.\nActive Directory & Identity Management\nCreating, modifying, and deleting user accounts for staff onboarding/offboarding\nPutting accounts in other OUs for CAC Waiver or other reasons\nDiagnosing account lockout sources (identifying which device/service is triggering lockouts)\nManaging Organizational Unit (OU) placement for new users and computers\nTroubleshooting login/authentication failures\nManaging service accounts and delegated permissions\nJoining/rejoining workstations to the domain\nConfiguring and troubleshooting mapped network drives\nGoogle Workspace Administration & Support\nAccount & Identity\nProvisioning/deprovisioning Google Workspace accounts\nTroubleshooting Single Sign-On (SSO) / SAML integration\nHelping staff members with Google account passwords and 2-Step Verification (2FA) issues\nGmail / Email\nDiagnosing email delivery failures (bounce-backs, spam filtering, blacklisting)\nConfiguring and troubleshooting email forwarding and filters\nTroubleshooting shared inbox and group email access\nCalendars, Drive, and Apps\nTroubleshooting shared calendar permissions and resource calendars (e.g., conference room booking)\nResolving Google Drive sync issues (Drive for Desktop)\nManaging Shared Drive permissions and access\nTroubleshooting Google Forms, Sheets, Docs sharing and permission errors\nInvestigating storage quota issues\nTroubleshooting offline access and sync conflicts\nWindows Workstation & Endpoint Support\nAdvanced OS troubleshooting (boot failures, blue screens/BSOD analysis)\nWindows profile corruption repair/rebuilding\nRegistry edits for application or system issues\nDriver installation, updates, and rollback\nDiagnosing performance issues (high CPU/memory/disk, startup bloat)\nWindows Update failures and manual patching\nApplication installation, configuration, and repair (beyond standard packages)\nDisk cleanup, defragmentation, and storage management\nBitLocker encryption troubleshooting and recovery key management\nConfiguring VPN clients and diagnosing connectivity issues\nImaging and reimaging workstations\nBackup and data migration during staff member hardware upgrades\nHardware Support & Repair\nPeripheral troubleshooting (printers, scanners, docking stations, multi-monitor configurations)\nPrinter driver installation and print queue/spooler troubleshooting\nSetting up and configuring new workstations and laptops\nDiagnosing power and charging issues on laptops\nComputer and peripheral firmware updates and issues that arise\nNetwork & Connectivity (Tier 2 Scope)\nTroubleshooting wired/wireless connectivity for endpoints\nDiagnosing DNS and DHCP client-side issues (ipconfig, nslookup, ping, tracert)\nConfiguring and troubleshooting network printers\nResolving Wi-Fi authentication issues with NWAVE\nBasic switch port connection troubleshooting and verification (possibly escalating to Tier 3)\nVTC / Conference Room / Google Meet Support\nGoogle Meet Hardware Kit\nTroubleshooting Google Meet hardware kits compute unit (Chromebox/Chromebase) issues\nFirmware and software updates for Meet hardware that brick them\nTroubleshooting touch controller/tablet connectivity and pairing\nResolving room calendar sync issues on Meet devices\nAudio/Video\nTroubleshooting camera issues (no video, poor quality, framing/auto-zoom)\nDiagnosing microphone and speaker problems (no audio, echo, feedback)\nConfiguring and troubleshooting speaker bars/mics\nResolving audio routing and input/output device selection issues in big conference room\nTrouble shoot Crestron audio video switcher\nDisplays & Projectors\nTroubleshooting projector connectivity (HDMI, wireless casting)\nDiagnosing display/resolution/scaling issues\nManaging screen sharing and presentation failures\nBulb/lamp and projector maintenance coordination\nTV/monitor input and signal troubleshooting\nMeetings & Connectivity\nDiagnosing Google Meet join failures and dropped calls\nTroubleshooting bandwidth/network quality issues affecting meetings\nConfiguring interoperability with other VTC platforms (Zoom, Teams) if applicable\nTesting and validating rooms before high-priority meetings\nCable management and physical connection troubleshooting\nSupporting live meetings/VIP events and on-site event coverage\nTicketing, Documentation & Process\nDocumenting resolutions and updating knowledge base articles and IT SOP\nCreating internal how-to guides and troubleshooting scripts for Tier 1\nRoot cause documentation for recurring issues\nFollowing up on long-running tickets and coordinating with users\nMentoring/coaching Tier 1 staff\nAdditional Responsibilities\nLicense management and software asset tracking\nCertificate installation and renewal on endpoints\nMobile device support (email/app configuration, MDM enrollment)\nVerizon Wireless Business account phone management\nCoordinating with vendors for warranty and support cases\nTesting and piloting new hardware/software before wider deployment\n\nRequired Qualifications\nUS Citizen\nFully Onsite support at client office locations\nStrong IT environment experience\nMust be able to work with end-users, communicate clearly, and meet deadlines\nMust be able to maintain Public Trust Clearance (Clearable)\n\nConcept Plus is an Equal Opportunity Employer. As such, we will give your application full consideration without regard to your race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by federal, state, or local law.","datePosted":"2026-08-06T16:24:51.653Z","dateModified":"2026-08-06T16:24:51.653Z","hiringOrganization":{"@type":"Organization","name":"Conceptplus","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"La Jolla","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6fbc492fc5ca1185e6e98a3d"},"url":"https://jobsearcher.com/jobs/6fbc492fc5ca1185e6e98a3d"}}