{"schemaVersion":"jobsearcher.job.v1","id":"6fbbdc7d079ccd2e3fd84a02","url":"https://jobsearcher.com/jobs/6fbbdc7d079ccd2e3fd84a02","canonicalUrl":"https://jobsearcher.com/jobs/6fbbdc7d079ccd2e3fd84a02","title":"Support Associate","description":"Join to apply for the Support Associate role at Keywords Studios\n3 weeks ago Be among the first 25 applicants\nJoin to apply for the Support Associate role at Keywords Studios\nPay rate: $ 25.00 an hour\n\nKeywords Studios is looking for a support associate to join the ancillaries team for a client in the Indianapolis, IN area.\n\nThe Ancillaries team is responsible for portfolio demand and delivery on time to sites for ancillaries.\n\nThis position provides overall support of the operational activities required to deliver on time to sites using an external network for ancillaries. The associate position provides the support for maintaining oversight of ongoing trial activities between the clients medical team and external vendor for ancillaries.\n\nThis role covers from the time a study comes in from the Product Delivery Ancillary Supply Associate to the kick off meeting & training with the medical team & their vendors\n\nKey Responsibilities:\n\nThe contracted associate position will:\n\nTransition the work from the Product Delivery Ancillary Supply Associate and work with the clinical team and vendor providing oversight until the end of the trial\nMonitor and escalate issues in a timely manner\nDevelop and implement methods through metrics to measure customer satisfaction\nCreate and develop tools to assist in supporting the effective execution of the process.\nAssist in identifying the root causes of any process related issues, affecting, but not limited to, compliance and quality\nFacilitate weekly vendor/Medical team meetings\nBudget tracking and reconciliation for invoices\n\nRequirements\n\nAssociate's degree (or higher) or equivalent experience\n1 year of experience in at least one of the following: clinical research, distribution, supply chain, logistics, manufacturing, clinical trial material\nDemonstrated ability to work with an external partner\nDemonstrated ability to work in a team environment and communicate effectively\nDemonstrated ability to proactively identify and solve problems.\nDemonstrated project management and analytical skills\n\nBenefits\n\nKeywords provides all its contingent workforce with:\n\nMedical, dental and vision benefits\nPaid time off (including sick and select holidays)\n401(k) enrollment with 3% employer matching\n\nSeniority level Seniority level Associate\nEmployment type Employment type Full-time\nJob function Job function Other\nIndustries IT Services and IT Consulting\nReferrals increase your chances of interviewing at Keywords Studios by 2x\nSign in to set job alerts for “Support Associate” roles. Customer Support Specialist - Dispatcher Entry-Level IT Support Associate - Overnight (F) Staff Scheduler - QMA or MA Certification Preferred Intake Specialist - Citizen's Police Complaints Office Part-Time Remote Admissions Credentials Representative Indianapolis, IN $60,000.00-$80,000.00 1 week ago\nIndianapolis, IN $63,000.00-$162,800.00 2 weeks ago\nWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.\n\n#J-18808-Ljbffr","company":"Keywords Studios","rawCompany":"keywords studios","city":"Indianapolis","state":"IN","isRemote":false,"isActive":true,"createdAt":"2026-06-20T03:45:18.314Z","occupations":[{"code":"31-9099.00","title":"Healthcare Support Workers, All Other","slug":"healthcare-support-workers-all-other"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"51-9198.00","title":"Helpers--Production Workers","slug":"helpers-production-workers"}],"industries":[{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561990","title":"All Other Support Services","slug":"all-other-support-services"},{"code":"541990","title":"All Other Professional, Scientific, and Technical Services","slug":"all-other-professional-scientific-and-technical-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Associate","description":"Join to apply for the Support Associate role at Keywords Studios\n3 weeks ago Be among the first 25 applicants\nJoin to apply for the Support Associate role at Keywords Studios\nPay rate: $ 25.00 an hour\n\nKeywords Studios is looking for a support associate to join the ancillaries team for a client in the Indianapolis, IN area.\n\nThe Ancillaries team is responsible for portfolio demand and delivery on time to sites for ancillaries.\n\nThis position provides overall support of the operational activities required to deliver on time to sites using an external network for ancillaries. The associate position provides the support for maintaining oversight of ongoing trial activities between the clients medical team and external vendor for ancillaries.\n\nThis role covers from the time a study comes in from the Product Delivery Ancillary Supply Associate to the kick off meeting & training with the medical team & their vendors\n\nKey Responsibilities:\n\nThe contracted associate position will:\n\nTransition the work from the Product Delivery Ancillary Supply Associate and work with the clinical team and vendor providing oversight until the end of the trial\nMonitor and escalate issues in a timely manner\nDevelop and implement methods through metrics to measure customer satisfaction\nCreate and develop tools to assist in supporting the effective execution of the process.\nAssist in identifying the root causes of any process related issues, affecting, but not limited to, compliance and quality\nFacilitate weekly vendor/Medical team meetings\nBudget tracking and reconciliation for invoices\n\nRequirements\n\nAssociate's degree (or higher) or equivalent experience\n1 year of experience in at least one of the following: clinical research, distribution, supply chain, logistics, manufacturing, clinical trial material\nDemonstrated ability to work with an external partner\nDemonstrated ability to work in a team environment and communicate effectively\nDemonstrated ability to proactively identify and solve problems.\nDemonstrated project management and analytical skills\n\nBenefits\n\nKeywords provides all its contingent workforce with:\n\nMedical, dental and vision benefits\nPaid time off (including sick and select holidays)\n401(k) enrollment with 3% employer matching\n\nSeniority level Seniority level Associate\nEmployment type Employment type Full-time\nJob function Job function Other\nIndustries IT Services and IT Consulting\nReferrals increase your chances of interviewing at Keywords Studios by 2x\nSign in to set job alerts for “Support Associate” roles. Customer Support Specialist - Dispatcher Entry-Level IT Support Associate - Overnight (F) Staff Scheduler - QMA or MA Certification Preferred Intake Specialist - Citizen's Police Complaints Office Part-Time Remote Admissions Credentials Representative Indianapolis, IN $60,000.00-$80,000.00 1 week ago\nIndianapolis, IN $63,000.00-$162,800.00 2 weeks ago\nWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.\n\n#J-18808-Ljbffr","datePosted":"2026-06-20T03:45:18.314Z","dateModified":"2026-06-20T03:45:18.314Z","hiringOrganization":{"@type":"Organization","name":"Keywords Studios","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Indianapolis","addressRegion":"IN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6fbbdc7d079ccd2e3fd84a02"},"url":"https://jobsearcher.com/jobs/6fbbdc7d079ccd2e3fd84a02"}}