Pool Recreation Supervisor, Chaminade Resort & Spa

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!About Our PropertyDiscover the charm of Chaminade Resort & Spa in Santa Cruz, CA, where our team, managed by Pyramid Global, blends seamlessly into the scenic landscape. With 156 cozy guest rooms and 12,000 sq ft of meeting space spread across 12 unique venues, our resort is not just a workplace—it's a haven where nature meets hospitality. Beyond the stunning views, Chaminade Resort & Spa is where our culture fosters growth and opportunities. As part of the Pyramid Global family, you'll enjoy perks like a 401k with a company match and recognition programs tailored to celebrate your dedication. Join us in the heart of Santa Cruz at Chaminade Resort & Spa, where your career isn't just a job—it's an integral part of a workplace that nurtures personal and professional growth. Your journey to a fulfilling career amidst California's beauty starts here. Welcome to a workplace that feels as good as it looks! #PGH-CHAWhat You Will Have An Opportunity To DoPool Attendant SupervisorJob DescriptionThe cleanliness, atmosphere, and enjoyment of a hotel or resort pool are among the top reasons guests return and recommend a property to friends and family. The experience guests have while relaxing poolside often becomes one of the most memorable parts of their stay.We are seeking an energetic, service-driven, and detail-oriented Seasonal Pool Attendant Supervisor to lead our pool operations team. This individual will be responsible for ensuring exceptional guest experiences through outstanding service, organization, cleanliness, and operational oversight of the pool area, fire pits, cabanas, and poolside food & beverage services.The ideal candidate is a strong leader with a positive attitude, excellent communication skills, and the ability to create a welcoming and enjoyable environment for all guests.Essential ResponsibilitiesSupervise daily operations of the pool area, ensuring exceptional guest service and safety standards are maintained at all timesLead, train, coach, and support Pool Attendants to deliver memorable guest experiencesMaintain an active presence throughout the pool deck, monitoring cleanliness, organization, and guest satisfactionOversee pool chair, cabana, and fire pit reservations, ensuring accurate scheduling and guest accommodationsManage and monitor all poolside fire pits, including setup, safety procedures, fuel levels, lighting, and guest usageCoordinate and support poolside food and beverage operations, ensuring timely service and strong communication with restaurant and bar teamsAssist guests with seating arrangements, towels, amenities, and special requestsEnsure all pool furniture, umbrellas, cabanas, and guest areas are properly set up and maintained throughout the dayConduct opening and closing procedures for the pool area, including setup and breakdownWork closely with Housekeeping to maintain adequate towel inventory and cleanliness standardsRemove soiled linens, trash, and debris from service areas in a timely mannerMonitor inventory of pool supplies and communicate restocking needsEnsure compliance with all resort policies, safety regulations, and sanitation standardsAddress guest concerns promptly and professionally, escalating issues when necessaryAssist with special events, group functions, and seasonal pool programming as neededMaintain a professional appearance and positive attitude while fostering a teamwork-oriented environmentQualificationsPrevious hospitality, pool operations, recreation, or food & beverage supervisory experience preferredStrong leadership and guest service skillsExcellent communication and problem-solving abilitiesAbility to multitask and work efficiently in a fast-paced environmentFlexible schedule including weekends, holidays, and eveningsAbility to work outdoors in varying weather conditions for extended periodsAbility to lift, carry, push, and pull moderate weight as neededWhat We’re Looking ForA positive and outgoing personalityAttention to detail and commitment to cleanlinessPassion for hospitality and creating memorable guest experiencesStrong teamwork mentality and leadership presenceAbility to remain calm and professional under pressureIf you are ready to begin a rewarding hospitality career where you can truly make a difference in the guest experience, we invite you to join our team and help create unforgettable resort memories.What are we looking for?Someone with a experience in a guest service roleSomeone with an engaging and energetic personalitySomeone with the ability to work on feet for an extended periodSomeone with the ability to communicate effectivelySomeone who can lift, carry and position loads of at least 25lbs.Someone with the availability to work varied shifts to include, nights, weekends and holidaysCompensation$24.0$24.0Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.