{"schemaVersion":"jobsearcher.job.v1","id":"6faa4ed64d6fc4d66741b60f","url":"https://jobsearcher.com/jobs/6faa4ed64d6fc4d66741b60f","canonicalUrl":"https://jobsearcher.com/jobs/6faa4ed64d6fc4d66741b60f","title":"Access Operations Agent","description":"Enterprise Contact Center\nNEWARK, CA\n_Contract: 6 months\nTEMP TO PERM_\nJOB SUMMARY\nThe Stanford Health Care (SHC) Enterprise Contact Center (ECC) Access Operations Contact Center (AOCC) handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple SHC departments/clinics. The Access Operations Contact Center staff within the ECC is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires\nEssential Functions\nThe essential functions listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.\nEmployees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.\nAll qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status or on the basis of disability.\nThe functions performed by employees in this job family will vary by level or the area(s) to which assigned, but may include (and not be limited to) the following:\nResponds to a high-volume of incoming and outgoing telephone calls and faxed referrals\nAssists patients in registering, scheduling, changing, and canceling appointments across multiple departments/specialties\nDelivers expert knowledge regarding clinic-specific processes\nAccurately documents and routes calls to the proper department\nIdentifies urgent customer needs or operational issues, and escalates appropriately\nEfficiently navigates medical records and ensures patient information is up-to-date and accurately entered in the correct location\nObtains insurance authorization as necessary and communicate status to patients\nCoordinates outpatient appointments and conjunctive services\nAssists community physicians requesting to consult with SHC physicians\nProvides care coordination when appropriate to ensure patient needs are met and to ensure clinic and medical protocols are followed\nEducates patients on providing medical records and other medical documentation needed for SHC appointments\nCommunicates with patients and referring providers regarding insurance authorizations (including approvals and denials) and request required clinical documentation when necessary\nMeets all regulatory and compliance standards\nMinimum Qualifications\nEducation\nHigh school diploma or GED equivalent\nExperience\nTwo (2) years of progressively responsible and directly related work experience in a healthcare setting, preferably in a call center environment\nLicense/Certifications\nNone\nKnowledge, Skills and Abilities\nThese are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.\nType 40 words per minute\nIntermediate computer skills (Windows, Excel, and Word)\nGood communication, customer service, interpersonal skills and cross-cultural competency.\nKnowledge of medical terminology\nDemonstrated knowledge of proper English grammar in speaking and writing\nEffectively listen to resolve patient's/customers inquiries\nMaintain respect and composure in stressful situations\nNavigate complex software tools and accurately input data\nEffectively document caller notes into the medical record\nAbility to adjust communication to fit the needs and level of understanding of the receiver\nAbility to apply business logic to resolve patient/customer issues while managing multiple priorities\nAbility to foster relationships, build trust with providers, nurses, staff, and patients and to work in a collegial team environment\nAbility to plan, prioritize, and organize work independently with attention to detail\nAbility to foster relationships, build trust with providers, nurses, staff, and patients and to work in a collegial team environment\nPHYSICAL REQUIREMENTS/WORKING CONDITIONS\nThere may be some walking, standing, bending and carrying of light items such as papers and books. No special physical demands are required to perform the work.\nThe working conditions outlines the environment in which the employee will typically work.\nWork is performed in a typical office environment with standard equipment and tasks.\nJob Type: Temporary\nPay: $22.00 - $28.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nVision insurance\nSchedule:\nDay shift\nExperience:\nhealthcare setting: 1 year (Required)\nCustomer Service: 2 years (Required)\nWork Location: In person","company":"Ryzen","rawCompany":"ryzen","city":"Newark","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-04T13:44:13.243Z","occupations":[{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"}],"industries":[{"code":"622110","title":"General Medical and Surgical Hospitals","slug":"general-medical-and-surgical-hospitals"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Access Operations Agent","description":"Enterprise Contact Center\nNEWARK, CA\n_Contract: 6 months\nTEMP TO PERM_\nJOB SUMMARY\nThe Stanford Health Care (SHC) Enterprise Contact Center (ECC) Access Operations Contact Center (AOCC) handles a high-volume of inbound calls, outbound calls, faxes and other communication with patients, providers, clinic staff, and others needing to access health care services at one or multiple SHC departments/clinics. The Access Operations Contact Center staff within the ECC is responsible for providing an excellent patient and customer experience by efficiently coordinating services and accurately answering or properly referring inquires\nEssential Functions\nThe essential functions listed are typical examples of work performed by positions in this job classification, and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.\nEmployees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients' rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.\nAll qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status or on the basis of disability.\nThe functions performed by employees in this job family will vary by level or the area(s) to which assigned, but may include (and not be limited to) the following:\nResponds to a high-volume of incoming and outgoing telephone calls and faxed referrals\nAssists patients in registering, scheduling, changing, and canceling appointments across multiple departments/specialties\nDelivers expert knowledge regarding clinic-specific processes\nAccurately documents and routes calls to the proper department\nIdentifies urgent customer needs or operational issues, and escalates appropriately\nEfficiently navigates medical records and ensures patient information is up-to-date and accurately entered in the correct location\nObtains insurance authorization as necessary and communicate status to patients\nCoordinates outpatient appointments and conjunctive services\nAssists community physicians requesting to consult with SHC physicians\nProvides care coordination when appropriate to ensure patient needs are met and to ensure clinic and medical protocols are followed\nEducates patients on providing medical records and other medical documentation needed for SHC appointments\nCommunicates with patients and referring providers regarding insurance authorizations (including approvals and denials) and request required clinical documentation when necessary\nMeets all regulatory and compliance standards\nMinimum Qualifications\nEducation\nHigh school diploma or GED equivalent\nExperience\nTwo (2) years of progressively responsible and directly related work experience in a healthcare setting, preferably in a call center environment\nLicense/Certifications\nNone\nKnowledge, Skills and Abilities\nThese are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.\nType 40 words per minute\nIntermediate computer skills (Windows, Excel, and Word)\nGood communication, customer service, interpersonal skills and cross-cultural competency.\nKnowledge of medical terminology\nDemonstrated knowledge of proper English grammar in speaking and writing\nEffectively listen to resolve patient's/customers inquiries\nMaintain respect and composure in stressful situations\nNavigate complex software tools and accurately input data\nEffectively document caller notes into the medical record\nAbility to adjust communication to fit the needs and level of understanding of the receiver\nAbility to apply business logic to resolve patient/customer issues while managing multiple priorities\nAbility to foster relationships, build trust with providers, nurses, staff, and patients and to work in a collegial team environment\nAbility to plan, prioritize, and organize work independently with attention to detail\nAbility to foster relationships, build trust with providers, nurses, staff, and patients and to work in a collegial team environment\nPHYSICAL REQUIREMENTS/WORKING CONDITIONS\nThere may be some walking, standing, bending and carrying of light items such as papers and books. No special physical demands are required to perform the work.\nThe working conditions outlines the environment in which the employee will typically work.\nWork is performed in a typical office environment with standard equipment and tasks.\nJob Type: Temporary\nPay: $22.00 - $28.00 per hour\nBenefits:\n401(k)\nDental insurance\nHealth insurance\nVision insurance\nSchedule:\nDay shift\nExperience:\nhealthcare setting: 1 year (Required)\nCustomer Service: 2 years (Required)\nWork Location: In person","datePosted":"2026-08-04T13:44:13.243Z","dateModified":"2026-08-04T13:44:13.243Z","hiringOrganization":{"@type":"Organization","name":"Ryzen","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Newark","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6faa4ed64d6fc4d66741b60f"},"url":"https://jobsearcher.com/jobs/6faa4ed64d6fc4d66741b60f"}}