Retail Sales Trainer - Telecommunications and Internet

Retail Sales Trainer – TelecommunicationsThe Retail Sales Trainer – Telecommunications is responsible for developing and delivering comprehensive training programs to enhance the technical, sales, and customer service skills of employees across the organization. This role ensures that staff are equipped with the latest knowledge of telecommunications products, technologies, and compliance standards, driving operational excellence and customer satisfaction.Pay Range: $60,000Job Type: Full TimeKey ResponsibilitiesTraining Design & DeliveryDevelop and facilitate engaging training sessions for frontline employees, technicians, sales teams, and customer service representatives.Create training materials, manuals, e-learning modules, and job aids aligned with company standards and telecom technologies.Conduct both classroom and virtual training using interactive methods to ensure knowledge retention.Program Development & EvaluationCollaborate with department leaders to identify performance gaps and training needs in network operations, customer care, and product knowledge.Design structured onboarding programs for new hires in sales, support, and field service roles.Evaluate training effectiveness through assessments, KPIs, and post-training performance metrics; revise programs based on data and feedback.Industry & Compliance TrainingEnsure training content reflects current telecommunications regulations, data privacy requirements, and safety protocols.Provide ongoing education on new product launches, service packages, and emerging technologiesCollaboration & Continuous ImprovementPartner with subject matter experts and product managers to maintain technical accuracy in all materials.Stay current with telecom trends, customer experience best practices, and learning technologies.Report training outcomes and ROI to leadership; recommend process and performance improvements.