{"schemaVersion":"jobsearcher.job.v1","id":"6f8a13d8b4d184e9e4d77e9d","url":"https://jobsearcher.com/jobs/6f8a13d8b4d184e9e4d77e9d","canonicalUrl":"https://jobsearcher.com/jobs/6f8a13d8b4d184e9e4d77e9d","title":"Operations Training Specialist (Remote)","description":"Work for a company where you make a difference in people's lives every day!\nAt GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.\nGT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2026! We also received the \"Great Place Place To Work\" Certification for 2025-2026!\nPOSITION SUMMARY\nThis role is responsible for developing and delivering comprehensive training programs, creating and updating market Policies and Procedures, and serving as a subject matter expert in customer service and payroll functions across various markets. The ideal candidate will support IT development within the customer service and payroll functions and ensure the efficiency and effectiveness of our operations.\nKey Responsibilities:\nTraining Curriculum Development:\nDesign and develop training curriculum tailored to the needs of the Customer Services and Payroll department.\nCreate engaging training materials, including manuals, e-learning modules, and presentations.\nTraining Delivery:\nConduct training sessions for new hires and ongoing training for existing staff.\nUtilize various training methods to accommodate different learning styles and needs.\nPolicy and Procedure Development:\nDevelop and maintain market Policies and Procedures related to customer service and payroll.\nEnsure all documentation is up-to-date, compliant with regulations, and easily accessible.\nCustomer Service and Payroll Expertise:\nServe as the subject matter expert for customer service and payroll functions, including handling inquiries, processing payroll, and ensuring compliance.\nStay updated on industry best practices and regulatory changes impacting customer service and payroll operations.\nIT Development Support:\nCollaborate with IT teams to develop and enhance systems and tools used in the customer service and payroll functions.\nProvide expertise and feedback to ensure technological solutions meet operational needs.\nContinuous Improvement:\nMonitor and assess the effectiveness of training programs and policies, making adjustments as needed.\nImplement feedback mechanisms to continuously improve training delivery and customer service and payroll operations.\nCross-functional Collaboration:\nWork closely with other departments to ensure cohesive and streamlined customer service and payroll operations.\nProvide support and training to cross-functional teams as needed.\nQualifications:\nEducation:\nAssociate/Bachelor's degree in Business, Human Resources, Education, or a related field.\nExperience:\nMinimum of 3-5 years of experience in customer service and payroll functions.\nProven experience in developing and delivering training programs.\nSkills:\nStrong knowledge of customer service and payroll systems and related IT solutions.\nExcellent written and verbal communication skills.\nAbility to present complex information in an understandable manner.\nStrong organizational and project management skills.\nProficiency in MS Office Suite and experience with e-learning platforms.\nPersonal Attributes:\nDetail-oriented and highly organized.\nStrong analytical and problem-solving skills.\nAbility to work independently and as part of a team.\nCommitment to continuous learning and professional development.\n\nGT Independence is a national organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.\nOur Operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.\nWe value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.\n__________________________________________________________________________________\nWhat Culture & Belonging Means at GT: Bring Your Authentic Self To Work\nGT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","company":"GT Independence","rawCompany":"gt independence","isRemote":true,"isActive":false,"createdAt":"2026-07-18T01:57:34.728Z","occupations":[{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"11-3131.00","title":"Training and Development Managers","slug":"training-and-development-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"},{"code":"611420","title":"Computer Training","slug":"computer-training"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Training Specialist (Remote)","description":"Work for a company where you make a difference in people's lives every day!\nAt GT, we know that our people are at the heart of our success. If you love your work, enjoy collaboration, and want to learn, you’ve come to the right place! Let us help you discover a new passion for doing good in a growing industry.\nGT Independence has won numerous awards and recognitions for being a great workplace, including being named a National “Best and Brightest Companies to Work For” in 2026! We also received the \"Great Place Place To Work\" Certification for 2025-2026!\nPOSITION SUMMARY\nThis role is responsible for developing and delivering comprehensive training programs, creating and updating market Policies and Procedures, and serving as a subject matter expert in customer service and payroll functions across various markets. The ideal candidate will support IT development within the customer service and payroll functions and ensure the efficiency and effectiveness of our operations.\nKey Responsibilities:\nTraining Curriculum Development:\nDesign and develop training curriculum tailored to the needs of the Customer Services and Payroll department.\nCreate engaging training materials, including manuals, e-learning modules, and presentations.\nTraining Delivery:\nConduct training sessions for new hires and ongoing training for existing staff.\nUtilize various training methods to accommodate different learning styles and needs.\nPolicy and Procedure Development:\nDevelop and maintain market Policies and Procedures related to customer service and payroll.\nEnsure all documentation is up-to-date, compliant with regulations, and easily accessible.\nCustomer Service and Payroll Expertise:\nServe as the subject matter expert for customer service and payroll functions, including handling inquiries, processing payroll, and ensuring compliance.\nStay updated on industry best practices and regulatory changes impacting customer service and payroll operations.\nIT Development Support:\nCollaborate with IT teams to develop and enhance systems and tools used in the customer service and payroll functions.\nProvide expertise and feedback to ensure technological solutions meet operational needs.\nContinuous Improvement:\nMonitor and assess the effectiveness of training programs and policies, making adjustments as needed.\nImplement feedback mechanisms to continuously improve training delivery and customer service and payroll operations.\nCross-functional Collaboration:\nWork closely with other departments to ensure cohesive and streamlined customer service and payroll operations.\nProvide support and training to cross-functional teams as needed.\nQualifications:\nEducation:\nAssociate/Bachelor's degree in Business, Human Resources, Education, or a related field.\nExperience:\nMinimum of 3-5 years of experience in customer service and payroll functions.\nProven experience in developing and delivering training programs.\nSkills:\nStrong knowledge of customer service and payroll systems and related IT solutions.\nExcellent written and verbal communication skills.\nAbility to present complex information in an understandable manner.\nStrong organizational and project management skills.\nProficiency in MS Office Suite and experience with e-learning platforms.\nPersonal Attributes:\nDetail-oriented and highly organized.\nStrong analytical and problem-solving skills.\nAbility to work independently and as part of a team.\nCommitment to continuous learning and professional development.\n\nGT Independence is a national organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help thousands of people in public health programs across the country find and hire their own personal assistants.\nOur Operations team strives to create trust, autonomy and even fun. We believe that everyone can contribute and that the best employees are intrinsically motivated, so we excel because we respect each other and we love what we do.\nWe value excellence, but we won’t micromanage to achieve it. If you are self-motivated, we’ll give you the freedom to succeed on your own. Team members enjoy flexible time off, competitive wages and benefits and the opportunity to grow professionally.\n__________________________________________________________________________________\nWhat Culture & Belonging Means at GT: Bring Your Authentic Self To Work\nGT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","datePosted":"2026-07-18T01:57:34.728Z","dateModified":"2026-07-18T01:57:34.728Z","hiringOrganization":{"@type":"Organization","name":"GT Independence","sameAs":"https://jobsearcher.com"},"jobLocationType":"TELECOMMUTE","applicantLocationRequirements":{"@type":"Country","name":"US"},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6f8a13d8b4d184e9e4d77e9d"},"url":"https://jobsearcher.com/jobs/6f8a13d8b4d184e9e4d77e9d"}}