{"schemaVersion":"jobsearcher.job.v1","id":"6f6aeb43090cccba8ec0efbd","url":"https://jobsearcher.com/jobs/6f6aeb43090cccba8ec0efbd","canonicalUrl":"https://jobsearcher.com/jobs/6f6aeb43090cccba8ec0efbd","title":"Customer Service Representative","description":"CUSTOMER SERVICE (Sumner)\nDick's Heating and A/c\ncompensation: $20.00+ an hour DOE\nemployment type: full-time\nWe currently are seeking to hire:\nCustomer Service Rep.\n40 HOUR WORK WEEK:\nTUESDAY THRU FRIDAY 10:30AM-7:00PM\nSATURDAY 9:00AM-5:00PM\nand 1 SUNDAY a month from 9:00am-1:00pm\nWe are a 50 year old full-service Residential Heating & A/C Air Conditioning Contractor located in Sumner, Wa.\nWe are looking for individuals with great attitudes and a strong work ethic that are ready to learn.\nCurrently we have an open customer service position open and are looking for:\na person who can multi-task, answer phones and make calls to customers to schedule appts, schedule customer's with our techs, plumber, electricans, duct cleaners and install crew, file, follow up with customers, order filters, answer emails, billing, etc.\nThe ability to clearly commuicate with other team members and not be afraid to ask questions.\nAbility to work as a team and independantly as necessary.\nExcellent pay that rewards you for your performance.\nPaid holidays and vacations.\nHealth Insurance options, 401k plan with matching\nWhat We're Looking For EXCELLANT TYPING SKILLS is a must\nAttention to details is a MUST (getting correct addresses, phone numbers, billing info, payments, etc)\nProject a positive and optimistic attitude\nExcellent customer service skills\nProfessional appearance\nValid driver's license\nAbility to pass background and drug test\nWe want to hear from you today! Take the next step and start your career with a\ncompany that is committed to your success.\nEmail your resume today!\nResponsibilities:\n- Provide exceptional customer service to clients via phone, email, in person at shop\n- Assist customers with inquiries, concerns, and requests\n- Upsell products and services to maximize sales opportunities\n- Analyze customer needs and recommend appropriate solutions\n- Perform accurate data entry and maintain customer records\n- Communicate effectively in English\n- Follow phone etiquette guidelines for professional and courteous communication\n- Make outbound calls to follow up on customer inquiries or resolve issues\nSkills:\n- Strong sales skills with the ability to upsell products and services\n- Excellent communication skills in English\n- Proficient in data entry and computer systems\n- Ability to analyze customer needs and provide appropriate solutions\n- Knowledge of phone etiquette for professional customer interactions\nNote: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.\nJob Type: Full-time\nPay: $20.00 - $24.22 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nOn-the-job training\nPaid time off\nVision insurance\nShift:\n8 hour shift\nDay shift\nEvening shift\nWork Location: In person","company":"Dick","rawCompany":"dick","city":"Sumner","state":"WA","isRemote":false,"isActive":false,"createdAt":"2026-08-06T15:42:49.938Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"}],"industries":[{"code":"238220","title":"Plumbing, Heating, and Air-Conditioning Contractors","slug":"plumbing-heating-and-air-conditioning-contractors"},{"code":"811411","title":"Home and Garden Equipment Repair and Maintenance","slug":"home-and-garden-equipment-repair-and-maintenance"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Representative","description":"CUSTOMER SERVICE (Sumner)\nDick's Heating and A/c\ncompensation: $20.00+ an hour DOE\nemployment type: full-time\nWe currently are seeking to hire:\nCustomer Service Rep.\n40 HOUR WORK WEEK:\nTUESDAY THRU FRIDAY 10:30AM-7:00PM\nSATURDAY 9:00AM-5:00PM\nand 1 SUNDAY a month from 9:00am-1:00pm\nWe are a 50 year old full-service Residential Heating & A/C Air Conditioning Contractor located in Sumner, Wa.\nWe are looking for individuals with great attitudes and a strong work ethic that are ready to learn.\nCurrently we have an open customer service position open and are looking for:\na person who can multi-task, answer phones and make calls to customers to schedule appts, schedule customer's with our techs, plumber, electricans, duct cleaners and install crew, file, follow up with customers, order filters, answer emails, billing, etc.\nThe ability to clearly commuicate with other team members and not be afraid to ask questions.\nAbility to work as a team and independantly as necessary.\nExcellent pay that rewards you for your performance.\nPaid holidays and vacations.\nHealth Insurance options, 401k plan with matching\nWhat We're Looking For EXCELLANT TYPING SKILLS is a must\nAttention to details is a MUST (getting correct addresses, phone numbers, billing info, payments, etc)\nProject a positive and optimistic attitude\nExcellent customer service skills\nProfessional appearance\nValid driver's license\nAbility to pass background and drug test\nWe want to hear from you today! Take the next step and start your career with a\ncompany that is committed to your success.\nEmail your resume today!\nResponsibilities:\n- Provide exceptional customer service to clients via phone, email, in person at shop\n- Assist customers with inquiries, concerns, and requests\n- Upsell products and services to maximize sales opportunities\n- Analyze customer needs and recommend appropriate solutions\n- Perform accurate data entry and maintain customer records\n- Communicate effectively in English\n- Follow phone etiquette guidelines for professional and courteous communication\n- Make outbound calls to follow up on customer inquiries or resolve issues\nSkills:\n- Strong sales skills with the ability to upsell products and services\n- Excellent communication skills in English\n- Proficient in data entry and computer systems\n- Ability to analyze customer needs and provide appropriate solutions\n- Knowledge of phone etiquette for professional customer interactions\nNote: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.\nJob Type: Full-time\nPay: $20.00 - $24.22 per hour\nBenefits:\n401(k)\n401(k) matching\nDental insurance\nHealth insurance\nOn-the-job training\nPaid time off\nVision insurance\nShift:\n8 hour shift\nDay shift\nEvening shift\nWork Location: In person","datePosted":"2026-08-06T15:42:49.938Z","dateModified":"2026-08-06T15:42:49.938Z","hiringOrganization":{"@type":"Organization","name":"Dick","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Sumner","addressRegion":"WA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6f6aeb43090cccba8ec0efbd"},"url":"https://jobsearcher.com/jobs/6f6aeb43090cccba8ec0efbd"}}