Member Experience Specialist

Job Description Burn Boot Camp Burlington is a high-energy fitness community driven by passion, integrity, and the mission to change as many lives as humanly possible. We lead with positivity, exceed the standard, and create an environment where members feel supported, inspired, and part of a family.We're looking for an outgoing, reliable, service-driven individual to be the first and last smile our members see every day.Hours: 3:00PM-7PM Monday-Friday Member ExperienceGreet every member with warmth, enthusiasm, and genuine connectionSupport members with check-ins, scheduling, and account questionsCreate a welcoming, uplifting environment that reflects our core valuesCelebrate member wins and build strong community relationshipsSales & ServiceEducate prospective members on our training program and membership optionsConduct studio tours and assist with membership sign-ups and renewalsSupport retail sales: restocking, displays, and transactionsOperationsMaintain a clean, organized front desk and lobby areaAssist with childwatch check-ins (if applicable)Help with studio events, challenges, and community initiativesCommunicate effectively with trainers, leadership, and membersWhat We're Looking ForPositive, energetic, people-focused personalityDependable and consistent with excellent communication skillsAbility to multitask in a fast-paced, high-energy environmentComfortable talking to people, selling memberships, and helping membersProblem solver with an ownership mindsetPassion for health, fitness, and community impactRequirementsMust be 18+Basic computer and customer service skillsCPR/AED certified (or willing to obtain after hiring)Why You'll Love Working HereBe part of a mission-driven, positive, high-energy teamMake a real difference in people's lives every dayGrowth opportunities within a rapidly expanding brandFree membershipSupportive, fun, and uplifting work environment