Customer Success Manager

Attio Customer Success ManagerAttio is the CRM built for the AI era. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A.We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier.If you want to do the best work of your career, this is the right place.About the RoleOur Customer Success team is integral to how we build, grow, and deliver value. We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact. With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.As an Attio Customer Success Manager, you will be responsible for designing and managing Attio's retention, customer health, renewal, and upsell programs.What You'll DoLead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expertDesign and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basisPartner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarketContribute to one-to-many scaled programs for second-tier accounts using channels like email, workshops/webinars, office hours, and community programsUse data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each groupCollaborate with SE, post-sale, and Support teams to create content for scaled programsCollaborate with marketing and product on brand and activation contentWhat You'll Bring5+ of relevant professional experience, of which 3+ were in a CS or Account Management roleA passion for technology and experience coaching customers on how to get the most out of a complex software productExperience building programs in addition to having strong customer relationship skillsExperience at early or growth-stage startupsWhat Does The Hiring Process Look Like?30-minute introductory phone call with a member of our Talent team30-minute interview with our hiring managerCase study interviewPanel interviews with relevant stakeholders30-minute closing conversation with our CEOOffer stage