{"schemaVersion":"jobsearcher.job.v1","id":"6ef4e2e77b1f7d2370dd6f6a","url":"https://jobsearcher.com/jobs/6ef4e2e77b1f7d2370dd6f6a","canonicalUrl":"https://jobsearcher.com/jobs/6ef4e2e77b1f7d2370dd6f6a","title":"IT Support Engineer","description":"*About the Role*\n\nWe are seeking a *highly skilled and articulate Network Engineer* to provide *L1, L2, and L3 support* across various client environments. The ideal candidate must be comfortable troubleshooting *a wide range of technical issues*, *explaining solutions clearly*, and working in a fast-paced MSP setting.\n\n_*Do not apply if you don't have this experience. You will need to complete an assessment, which will be sent to you before the interview.*_\n\n*Key Responsibilities*\n\n* *Provide L1, L2, and L3 technical support* for *Windows, Mac, and cloud environments.*\n* *Deploy & manage Windows Server 2016, 2019, and 2022* with *Remote Desktop Services (RDS) and Remote Apps*.\n* *Troubleshoot network issues* (LAN/WAN, VPN, firewalls, switches, routers).\n* *Manage and support Office 365 and Exchange.*\n* *Use remote monitoring & management (RMM) tools* (Datto RMM, Kaseya).\n* *Implement and maintain disaster recovery & backup solutions* (Datto).\n* *Configure and maintain firewall security tools.*\n* *Support cloud services* and deploy *VoIP solutions*.\n* *Perform end-user support, onboarding, and device management.*\n* *Work with ticketing systems* (Autotask or similar).\n* *Document processes and create knowledge base articles* in IT Glue.\n* *Assist in hardware/software installations, maintenance, and upgrades.*\n* *Perform server maintenance, patching, and security updates*.\n* *Create detailed documentation & knowledge base articles* in *IT Glue*.\n* *Provide remote & onsite support for US-based clients* as needed.\n\n*Required Qualifications*\n\n✅ *Minimum 3 years of MSP experience* (Applicants without this will be *rejected*).\n✅ *Proven ability to troubleshoot, explain, and document complex IT issues.*\n✅ *Excellent comprehension and communication skills* (must be able to *elaborate* on technical solutions).\n✅ Hands-on experience with RMM's\n✅ Strong *problem-solving skills* with the ability to work *independently*.\n✅ *Experience managing Office 365, Exchange, and networking environments.*\n✅ Ability to *multitask across multiple clients and industries*.\n\nPay: From $24.00 per hour\n\nWork Location: Hybrid remote in Lakewood, CA 90715","company":"Tech Solutions","rawCompany":"tech solutions","city":"Industry","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-19T18:46:14.802Z","occupations":[{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Engineer","description":"*About the Role*\n\nWe are seeking a *highly skilled and articulate Network Engineer* to provide *L1, L2, and L3 support* across various client environments. The ideal candidate must be comfortable troubleshooting *a wide range of technical issues*, *explaining solutions clearly*, and working in a fast-paced MSP setting.\n\n_*Do not apply if you don't have this experience. You will need to complete an assessment, which will be sent to you before the interview.*_\n\n*Key Responsibilities*\n\n* *Provide L1, L2, and L3 technical support* for *Windows, Mac, and cloud environments.*\n* *Deploy & manage Windows Server 2016, 2019, and 2022* with *Remote Desktop Services (RDS) and Remote Apps*.\n* *Troubleshoot network issues* (LAN/WAN, VPN, firewalls, switches, routers).\n* *Manage and support Office 365 and Exchange.*\n* *Use remote monitoring & management (RMM) tools* (Datto RMM, Kaseya).\n* *Implement and maintain disaster recovery & backup solutions* (Datto).\n* *Configure and maintain firewall security tools.*\n* *Support cloud services* and deploy *VoIP solutions*.\n* *Perform end-user support, onboarding, and device management.*\n* *Work with ticketing systems* (Autotask or similar).\n* *Document processes and create knowledge base articles* in IT Glue.\n* *Assist in hardware/software installations, maintenance, and upgrades.*\n* *Perform server maintenance, patching, and security updates*.\n* *Create detailed documentation & knowledge base articles* in *IT Glue*.\n* *Provide remote & onsite support for US-based clients* as needed.\n\n*Required Qualifications*\n\n✅ *Minimum 3 years of MSP experience* (Applicants without this will be *rejected*).\n✅ *Proven ability to troubleshoot, explain, and document complex IT issues.*\n✅ *Excellent comprehension and communication skills* (must be able to *elaborate* on technical solutions).\n✅ Hands-on experience with RMM's\n✅ Strong *problem-solving skills* with the ability to work *independently*.\n✅ *Experience managing Office 365, Exchange, and networking environments.*\n✅ Ability to *multitask across multiple clients and industries*.\n\nPay: From $24.00 per hour\n\nWork Location: Hybrid remote in Lakewood, CA 90715","datePosted":"2026-08-19T18:46:14.802Z","dateModified":"2026-08-19T18:46:14.802Z","hiringOrganization":{"@type":"Organization","name":"Tech Solutions","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Industry","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6ef4e2e77b1f7d2370dd6f6a"},"url":"https://jobsearcher.com/jobs/6ef4e2e77b1f7d2370dd6f6a"}}