{"schemaVersion":"jobsearcher.job.v1","id":"6eede346fbc2d5af3a974847","url":"https://jobsearcher.com/jobs/6eede346fbc2d5af3a974847","canonicalUrl":"https://jobsearcher.com/jobs/6eede346fbc2d5af3a974847","title":"Helpdesk Manager / Task Order Program Manager","description":"Bailey Information Technology, LLC\n\n Helpdesk Manager / Task Order Program Manager\nContingent Position - Anticipated Contract Award\n\nLocation Onsite, EEOC Headquarters, Washington, DC\nLabor Category Program / Helpdesk Management\nKey Personnel Yes\nStaffing Basis Full-time\nCLEARANCE / SUITABILITY REQUIREMENT: Public Trust - security clearance is required for this position.\nPosition Summary\nServes as BIT's primary point of contact and approval authority for the Enterprise Helpdesk task order, overseeing ticket resolution approvals, staffing, and overall Work Order performance.\nKey Responsibilities\nApprove ticket resolutions and documentation prior to closure, per established Tier 1/2/3 procedures.\nServe as management point of contact for the Government on staffing, performance, and Work Order execution.\nCoordinate personnel notifications, substitutions, and replacement staffing actions.\nOversee the weekly personnel roster submitted to the Government.\nMinimum Qualifications\nExtensive experience in IT service desk, help desk, or program/project management, consistent with senior task-order leadership responsibilities.\nStrong communication and coordination skills for managing Government stakeholder relationships.\nCertifications\nPMP or equivalent program/project management certification preferred.\nGeneral Requirements (All Positions)\nMust currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work.\nThis is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance.\nAcceptable command of the English language.\nSubject to Contractor-funded training of at least 40 hours/year in core competencies.","company":"Bailey Information Technology","rawCompany":"bailey information technology","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-09-29T11:20:06.080Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Helpdesk Manager / Task Order Program Manager","description":"Bailey Information Technology, LLC\n\n Helpdesk Manager / Task Order Program Manager\nContingent Position - Anticipated Contract Award\n\nLocation Onsite, EEOC Headquarters, Washington, DC\nLabor Category Program / Helpdesk Management\nKey Personnel Yes\nStaffing Basis Full-time\nCLEARANCE / SUITABILITY REQUIREMENT: Public Trust - security clearance is required for this position.\nPosition Summary\nServes as BIT's primary point of contact and approval authority for the Enterprise Helpdesk task order, overseeing ticket resolution approvals, staffing, and overall Work Order performance.\nKey Responsibilities\nApprove ticket resolutions and documentation prior to closure, per established Tier 1/2/3 procedures.\nServe as management point of contact for the Government on staffing, performance, and Work Order execution.\nCoordinate personnel notifications, substitutions, and replacement staffing actions.\nOversee the weekly personnel roster submitted to the Government.\nMinimum Qualifications\nExtensive experience in IT service desk, help desk, or program/project management, consistent with senior task-order leadership responsibilities.\nStrong communication and coordination skills for managing Government stakeholder relationships.\nCertifications\nPMP or equivalent program/project management certification preferred.\nGeneral Requirements (All Positions)\nMust currently hold, or be able to favorably pass, a full-field five-year employment background investigation (SF-85P) prior to performing work.\nThis is a Public Trust suitability requirement (OPM standards, 5 CFR Part 736), not a national security clearance.\nAcceptable command of the English language.\nSubject to Contractor-funded training of at least 40 hours/year in core competencies.","datePosted":"2026-09-29T11:20:06.080Z","dateModified":"2026-09-29T11:20:06.080Z","hiringOrganization":{"@type":"Organization","name":"Bailey Information Technology","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6eede346fbc2d5af3a974847"},"url":"https://jobsearcher.com/jobs/6eede346fbc2d5af3a974847"}}