Assistant To Director Of Operations at Lake Keowee Marina

Operations Assistant (Part-Time or Full-Time considerations) Customer Experience & CRM Execution Focus Lake Keowee Marina, SC This is not a clerical role. This is a coordination, accountability, and customer experience role. We are hiring an Operations Assistant to own follow-up, CRM execution, and cross-department communication. If details slip through your cracks, this won’t work. If you thrive on organization, clean systems, and making sure nothing gets dropped - keep reading. What This Role Actually Does You will: Manage customer communication inside our CRM (daily, consistently, accurately) Send follow-up emails and texts to customers after service, rentals, storage, stays and retail interactions Track customer responses and escalate issues appropriately Communicate customer feedback directly to Director of Operations Follow up with managers to ensure resolutions are completed Document everything - if it’s not in the CRM, it didn’t happen Identify patterns in customer feedback and report trends Help strengthen our referral and repeat business pipeline You are the connective tissue between customers and leadership. Core Responsibilities CRM Management Enter, update, and track leads and customers Schedule automated reminders (tasks, emails, etc…) Monitor overdue follow-ups Maintain clean, accurate data Customer Follow-Up Satisfaction checks Review requests Referral prompts Service reminders Resolution confirmation Internal Accountability Communicate customer responses to managers Track open issues until resolved Keep leadership informed on trends and risks Operational Support Assist with planning workflows Maintain follow-up calendars Support marketing and retention campaigns when needed Minimum Requirements Minimum 4 hours per day, 5 days per week (20+ hours weekly) Strong computer literacy (email platforms, CRM systems, spreadsheets, scheduling tools) Extremely detail-oriented Organized and process-driven Clear written communication Comfortable holding managers accountable respectfully Professional phone presence Preferred (Not Required) Boat handling experience Familiarity with marine terminology Experience in hospitality, marina, or service operations Prior CRM or customer support software experience If you don’t know boat lingo but learn quickly, we’ll teach you. If you can’t learn quickly, this won’t work. What Success Looks Like No customer inquiry goes unanswered No service job closes without follow-up Managers don’t have to guess what customers are thinking Referral requests happen consistently Data is clean and usable Customer experience improves measurably Growth Opportunity This role can evolve into: Operations Coordinator Customer Experience Manager CRM / Systems Manager Department Operations Lead Compensation based on experience. Part-time or full-time potential for the right performer. Who Should Apply Someone who: Likes structure Notices when something is off Follows through Enjoys improving systems Takes ownership without being asked twice If you’re looking for “just a job,” this isn’t it. If you want to build operational excellence inside a growing organization, let’s talk. Send resume and a brief note explaining why attention to detail matters in customer experience. About Keowee Marina Keowee Marina is not just a marina — it’s a full-service waterfront operation built around delivering a premium lake experience on Lake Keowee. We operate at the intersection of hospitality, marine service, storage, rentals, stays, retail, and customer lifecycle management. From boat rentals and service to in-water and dry storage, fueling, detailing, and curated guest experiences, our focus is simple: elevate the standard. We are building structured systems, professional leadership, and a service-first culture designed to generate repeat business, referrals, and long-term asset growth. We are not volume-driven. We are experience-driven. And every role here supports that mission. By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.