{"schemaVersion":"jobsearcher.job.v1","id":"6ec52ec96af44eec52b18f09","url":"https://jobsearcher.com/jobs/6ec52ec96af44eec52b18f09","canonicalUrl":"https://jobsearcher.com/jobs/6ec52ec96af44eec52b18f09","title":"IT Desktop Support Analyst - Entry Level","description":"Description:\n\nAre you a tech-minded problem solver ready to launch your IT career? Do you enjoy helping others and tackling support challenges head-on? IdeaTek is looking for an IT Desktop Support Analyst who’s ready to dive in, take ownership, and grow with us. This position will be the first point of contact for Tier I support - managing tickets, assisting users, and learning on the job. This is a great role for someone early in their IT career—especially if you're transitioning from another field, have tech spunk, and want to get your foot in the door.\n\nIf you're reliable, calm under pressure, and excited about technology—we want to hear from you.\n\nA Day in the Life\n\nYou’ll start your day by reviewing the internal IT ticket queue, prioritizing requests, and onboarding any new hires. You’ll be the front line for fast, friendly internal tech support. You might work on a side project to clean up process documentation or shadow a teammate on deeper technical problems. Every day is a chance to grow.\n\nWhat You’ll Do\n\nKey responsibilities include:\n\nProvide friendly, fast Tier I support via the internal IT ticket queue — troubleshooting hardware and software issues.\nReview, prioritize, and resolve tickets, escalating appropriately when needed.\nManage new hire onboarding — from account setup, access permissions, to workstation preparation.\nCreate and maintain user accounts, permissions, and access controls in accordance with company policies\nSet up, configure, and support systems, software applications, and routine upgrades\nDocument and update standard operating procedures to ensure consistency and scalability\nAssist with hardware, software, and infrastructure changes across the organization\nCollaborate with team members and internal customers while supporting IT process improvements and small projects\n\nWhat Will Help You Stand Out\n\nPreferred Qualifications:\n\nCollege degree in IT, computer science, or related coursework\nAbility to calmly listen and resolve internal IT issues for our employees\nPositive mindset with a sense of urgency and follow-through\nInterest in networking, systems, or security concepts\n\nDesired Attributes\n\nBeyond the qualifications, these attributes are what make someone a great fit for our team:\n\nEmpathetic, helpful, and great with people—even when they're frustrated\nEnjoys solving problems and learning new technologies\nDetail-oriented with a sense of urgency and follow-through\nProactive and self-motivated with a desire to contribute\nStrong sense of ownership—takes initiative and sees tasks through to the end\n\nWhy Join IdeaTek?\n\nIdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities.\n\nWe're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.\n\nA few of the key ways we strive to make employees feel valued include:\n\nCompetitive pay + bonus potential\nMedical, dental, vision, life, and 401k with match\nFree coaching/counseling for employees & families\nFree internet service (if available in your area) or internet reimbursement\nTuition reimbursement for personal and professional growth\nCommunity engagement opportunities\nCulture that values results, effort, and integrity\n\nOur Core Values\n\nWe are Trustworthy – We build confidence through transparency, follow-through, and dependability.\nWe count on Big Thinkers – We don’t just imagine the future—we create it with bold, actionable ideas.\nWe have a Resilient Spirit – We embrace challenges, bounce back from setbacks, and keep striving for more.\nWe stand on Belief – We believe everyone deserves access to technology that helps them learn, grow, and thrive.\nWe foster Connectedness – Our work goes beyond broadband—we build real connections within our team and our communities.\nWe drive Innovation – We're always looking for ways to improve and redefine what’s possible.\n\nReady to Apply?\n\nIf you're excited to join a team that supports real people, builds meaningful technology, and solves problems that matter—apply today!\n\nRequirements:\n\nWhat We’re Looking For\n\nTo be considered for this role, you'll need the following required qualifications:\n\nA minimum of 1 year IT support experience This includes hands on experience such as home labs, personal tech projects, internships, or help desk work.\nExcellent interpersonal and communication skills—calm, clear, and customer-first\nStrong problem-solving abilities and the drive to take initiative\nComfortable navigating systems and tools with a curiosity to learn more","company":"Ideatek Telcom","rawCompany":"ideatek telcom","city":"Marienthal","state":"KS","isRemote":false,"isActive":false,"createdAt":"2026-09-06T13:29:23.578Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Desktop Support Analyst - Entry Level","description":"Description:\n\nAre you a tech-minded problem solver ready to launch your IT career? Do you enjoy helping others and tackling support challenges head-on? IdeaTek is looking for an IT Desktop Support Analyst who’s ready to dive in, take ownership, and grow with us. This position will be the first point of contact for Tier I support - managing tickets, assisting users, and learning on the job. This is a great role for someone early in their IT career—especially if you're transitioning from another field, have tech spunk, and want to get your foot in the door.\n\nIf you're reliable, calm under pressure, and excited about technology—we want to hear from you.\n\nA Day in the Life\n\nYou’ll start your day by reviewing the internal IT ticket queue, prioritizing requests, and onboarding any new hires. You’ll be the front line for fast, friendly internal tech support. You might work on a side project to clean up process documentation or shadow a teammate on deeper technical problems. Every day is a chance to grow.\n\nWhat You’ll Do\n\nKey responsibilities include:\n\nProvide friendly, fast Tier I support via the internal IT ticket queue — troubleshooting hardware and software issues.\nReview, prioritize, and resolve tickets, escalating appropriately when needed.\nManage new hire onboarding — from account setup, access permissions, to workstation preparation.\nCreate and maintain user accounts, permissions, and access controls in accordance with company policies\nSet up, configure, and support systems, software applications, and routine upgrades\nDocument and update standard operating procedures to ensure consistency and scalability\nAssist with hardware, software, and infrastructure changes across the organization\nCollaborate with team members and internal customers while supporting IT process improvements and small projects\n\nWhat Will Help You Stand Out\n\nPreferred Qualifications:\n\nCollege degree in IT, computer science, or related coursework\nAbility to calmly listen and resolve internal IT issues for our employees\nPositive mindset with a sense of urgency and follow-through\nInterest in networking, systems, or security concepts\n\nDesired Attributes\n\nBeyond the qualifications, these attributes are what make someone a great fit for our team:\n\nEmpathetic, helpful, and great with people—even when they're frustrated\nEnjoys solving problems and learning new technologies\nDetail-oriented with a sense of urgency and follow-through\nProactive and self-motivated with a desire to contribute\nStrong sense of ownership—takes initiative and sees tasks through to the end\n\nWhy Join IdeaTek?\n\nIdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities.\n\nWe're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.\n\nA few of the key ways we strive to make employees feel valued include:\n\nCompetitive pay + bonus potential\nMedical, dental, vision, life, and 401k with match\nFree coaching/counseling for employees & families\nFree internet service (if available in your area) or internet reimbursement\nTuition reimbursement for personal and professional growth\nCommunity engagement opportunities\nCulture that values results, effort, and integrity\n\nOur Core Values\n\nWe are Trustworthy – We build confidence through transparency, follow-through, and dependability.\nWe count on Big Thinkers – We don’t just imagine the future—we create it with bold, actionable ideas.\nWe have a Resilient Spirit – We embrace challenges, bounce back from setbacks, and keep striving for more.\nWe stand on Belief – We believe everyone deserves access to technology that helps them learn, grow, and thrive.\nWe foster Connectedness – Our work goes beyond broadband—we build real connections within our team and our communities.\nWe drive Innovation – We're always looking for ways to improve and redefine what’s possible.\n\nReady to Apply?\n\nIf you're excited to join a team that supports real people, builds meaningful technology, and solves problems that matter—apply today!\n\nRequirements:\n\nWhat We’re Looking For\n\nTo be considered for this role, you'll need the following required qualifications:\n\nA minimum of 1 year IT support experience This includes hands on experience such as home labs, personal tech projects, internships, or help desk work.\nExcellent interpersonal and communication skills—calm, clear, and customer-first\nStrong problem-solving abilities and the drive to take initiative\nComfortable navigating systems and tools with a curiosity to learn more","datePosted":"2026-09-06T13:29:23.578Z","dateModified":"2026-09-06T13:29:23.578Z","hiringOrganization":{"@type":"Organization","name":"Ideatek Telcom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Marienthal","addressRegion":"KS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6ec52ec96af44eec52b18f09"},"url":"https://jobsearcher.com/jobs/6ec52ec96af44eec52b18f09"}}