{"schemaVersion":"jobsearcher.job.v1","id":"6ea6d55b3eb8d42cd83c3182","url":"https://jobsearcher.com/jobs/6ea6d55b3eb8d42cd83c3182","canonicalUrl":"https://jobsearcher.com/jobs/6ea6d55b3eb8d42cd83c3182","title":"Assistant Store Manager","description":"The primary responsibility for all positions with TNT Ace Hardware is to Amaze Every Customer Every Time and uphold the Core Values as determined by the management team. The Assistant Store Manager position is responsible for the complete day-to-day operation of the store in the absence of the Store Manager. Assistant Store Managers are responsible for maximizing store sales and profitability, along with minimizing expenses while ensuring that the store is optimally stocked and merchandised. An Assistant Store Manager contributes to the growth and development of the management team and store associates.\r\nESSENTIAL DUTIES AND RESPONSIBILITIES (assist in all of the following):\r\nSALES AND OPERATIONS\r\nTrain and develop store staff with goals for growth and success in their positions, provide ongoing performance feedback, and recognize accomplishments.\r\nCoordinate the overall supervision of staff to ensure sales performance goals met and company procedures are followed accurately.\r\nDelegate workload among associates to meet merchandising and visual presentation standards.\r\nComplete merchandising updates according to TNT Ace Hardware standards.\r\nWork with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates.\r\nForecast scheduling needs to meet customer demand and create work schedules.\r\nCUSTOMER SERVICE\r\nPromote Customer Service as The #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate's performance and interactions on the sales floor.\r\nRegularly promote and teach \"Amaze Every Customer Every Time\" while leading by example and coaching.\r\nUse huddles, communication boards, and store meetings as the means to communicate the store's performance, and educate, engage and motivate the team.\r\nDrive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.\r\nReview all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and work with the team to identify opportunities in an effort to sustain or improve overall service levels.\r\nDocument at least one (1) observation per associate monthly and provide coaching to ensure consistency of service to all customers.\r\nINVENTORY\r\nMaintain accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to best practices, metrics and deadlines.\r\nUtilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.\r\nCOACHING AND TRAINING\r\nWork on your professional development through leadership training opportunities (self-directed learning, Ace learning and industry events, etc.)\r\nAssist in training for store associates and be involved in ongoing training requirements for all associates (e.g. on-the-job training, vendor training, etc.)\r\nSAFETY, COMPLIANCE AND STORE ENVIRONMENT\r\nEnforce safety policies and procedures, and serve as a role model for safety.\r\nEnforce store environment procedures to ensure and maintain the best store appearance.\r\nConduct preventative safety and fire inspections and take appropriate actions to correct all issues.\r\nPOSITION REQUIREMENTS\r\nHigh School Diploma or General Education Degree (GED); or an equivalent combination of education and experience. Bachelor's degree preferred.\r\nMinimum of 1 year of leadership experience in a retail or customer service setting.\r\nREQUIRED KNOWLEDGE, SKILLS AND ABILITIES\r\nAbility to provide motivation and leadership to associates storewide in a fair and impartial manner.\r\nHigh degree of analytical skills, and the ability to delegate and be self-directed.\r\nExcellent written and verbal communication skills.\r\nStrong organizational, time management, and project management skills.\r\nTechnically skilled in basic retail computer systems including related software.\r\nDevelop and maintain customer relationships and strategic partnerships.\r\nDress according to company policy.\r\nPossess a valid in-state driver license with an acceptable driving record in accordance with company's insurance carrier's standards.\r\nPHYSICAL REQUIREMENTS\r\nAbility to stand for an extended period of time, walk, reach, and bend to perform job duties.\r\nMove and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and performing all functions as set forth.\r\nReasonable accommodations may be available to enable individuals with disabilities to perform essential functions.\r\nJ-18808-Ljbffr","company":"Workstream","rawCompany":"workstream","city":"Delavan","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-06-19T00:49:24.380Z","occupations":[{"code":"41-1011.00","title":"First-Line Supervisors of Retail Sales Workers","slug":"first-line-supervisors-of-retail-sales-workers"},{"code":"41-1012.00","title":"First-Line Supervisors of Non-Retail Sales Workers","slug":"first-line-supervisors-of-non-retail-sales-workers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"455219","title":"All Other General Merchandise Retailers","slug":"all-other-general-merchandise-retailers"},{"code":"444110","title":"Home Centers","slug":"home-centers"},{"code":"444140","title":"Hardware Retailers","slug":"hardware-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Assistant Store Manager","description":"The primary responsibility for all positions with TNT Ace Hardware is to Amaze Every Customer Every Time and uphold the Core Values as determined by the management team. The Assistant Store Manager position is responsible for the complete day-to-day operation of the store in the absence of the Store Manager. Assistant Store Managers are responsible for maximizing store sales and profitability, along with minimizing expenses while ensuring that the store is optimally stocked and merchandised. An Assistant Store Manager contributes to the growth and development of the management team and store associates.\r\nESSENTIAL DUTIES AND RESPONSIBILITIES (assist in all of the following):\r\nSALES AND OPERATIONS\r\nTrain and develop store staff with goals for growth and success in their positions, provide ongoing performance feedback, and recognize accomplishments.\r\nCoordinate the overall supervision of staff to ensure sales performance goals met and company procedures are followed accurately.\r\nDelegate workload among associates to meet merchandising and visual presentation standards.\r\nComplete merchandising updates according to TNT Ace Hardware standards.\r\nWork with vendors to develop merchandising strategies for products and have them assist with their plan-o-gram and updates.\r\nForecast scheduling needs to meet customer demand and create work schedules.\r\nCUSTOMER SERVICE\r\nPromote Customer Service as The #1 Priority. This must be accomplished on a daily basis through observing, monitoring and coaching associate's performance and interactions on the sales floor.\r\nRegularly promote and teach \"Amaze Every Customer Every Time\" while leading by example and coaching.\r\nUse huddles, communication boards, and store meetings as the means to communicate the store's performance, and educate, engage and motivate the team.\r\nDrive customer satisfaction by ensuring that all customers are acknowledged, customer needs are met, and concerns are resolved quickly.\r\nReview all customer service measurement reports (e.g., Mystery Shop, Customer Engagement Survey, etc.), and work with the team to identify opportunities in an effort to sustain or improve overall service levels.\r\nDocument at least one (1) observation per associate monthly and provide coaching to ensure consistency of service to all customers.\r\nINVENTORY\r\nMaintain accurate inventory at all stages through on-hand integrity, daily receiving and transfers, store communication, product mix and flow, and adhering to best practices, metrics and deadlines.\r\nUtilize available inventory reports to reduce shrinkage, maintain appropriate stock levels and maximize inventory accuracy.\r\nCOACHING AND TRAINING\r\nWork on your professional development through leadership training opportunities (self-directed learning, Ace learning and industry events, etc.)\r\nAssist in training for store associates and be involved in ongoing training requirements for all associates (e.g. on-the-job training, vendor training, etc.)\r\nSAFETY, COMPLIANCE AND STORE ENVIRONMENT\r\nEnforce safety policies and procedures, and serve as a role model for safety.\r\nEnforce store environment procedures to ensure and maintain the best store appearance.\r\nConduct preventative safety and fire inspections and take appropriate actions to correct all issues.\r\nPOSITION REQUIREMENTS\r\nHigh School Diploma or General Education Degree (GED); or an equivalent combination of education and experience. Bachelor's degree preferred.\r\nMinimum of 1 year of leadership experience in a retail or customer service setting.\r\nREQUIRED KNOWLEDGE, SKILLS AND ABILITIES\r\nAbility to provide motivation and leadership to associates storewide in a fair and impartial manner.\r\nHigh degree of analytical skills, and the ability to delegate and be self-directed.\r\nExcellent written and verbal communication skills.\r\nStrong organizational, time management, and project management skills.\r\nTechnically skilled in basic retail computer systems including related software.\r\nDevelop and maintain customer relationships and strategic partnerships.\r\nDress according to company policy.\r\nPossess a valid in-state driver license with an acceptable driving record in accordance with company's insurance carrier's standards.\r\nPHYSICAL REQUIREMENTS\r\nAbility to stand for an extended period of time, walk, reach, and bend to perform job duties.\r\nMove and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and performing all functions as set forth.\r\nReasonable accommodations may be available to enable individuals with disabilities to perform essential functions.\r\nJ-18808-Ljbffr","datePosted":"2026-06-19T00:49:24.380Z","dateModified":"2026-06-19T00:49:24.380Z","hiringOrganization":{"@type":"Organization","name":"Workstream","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Delavan","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6ea6d55b3eb8d42cd83c3182"},"url":"https://jobsearcher.com/jobs/6ea6d55b3eb8d42cd83c3182"}}