{"schemaVersion":"jobsearcher.job.v1","id":"6ea3579d51fef5991f5cb4fd","url":"https://jobsearcher.com/jobs/6ea3579d51fef5991f5cb4fd","canonicalUrl":"https://jobsearcher.com/jobs/6ea3579d51fef5991f5cb4fd","title":"3. Technical Support Analyst","description":"About Quilt Software\r\nEver wondered how your favorite local shops compete with the big guys? That's where we come in. We're Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.\r\nIf you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving!\r\nAbout the role\r\nUltimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores.\r\nThe ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing \"white glove\" customer service. We are looking for someone hungry to grow and learn.\r\nThis role is onsite in our office in Charlotte, NC\r\nJob Responsibilities\r\nThink on your feet and resolve problems quickly\r\nAnswer phone calls and respond to emailed tickets keeping the SLA\r\nMaintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs\r\nMaintain documentation for products and training\r\nTroubleshoot technical problems in Windows and SQL Server\r\nTroubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls\r\nRequired Skills\r\nExperience with PC Hardware troubleshooting\r\nStrong written, telephone, and personal communication skills\r\nExcellent Customer Service softskills and the ability to build and maintain customer relationships\r\nGrowth Mindset - Always Learning\r\nAdvanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016\r\nExperience with Network Protocols, Switches, and Firewall configuration\r\nWhat we Offer\r\n3 Weeks of PTO, Holidays, and Paid Volunteer Day\r\nGenerous Medical, Dental, and Vision plans with low premiums\r\nPaid Parental Leave\r\nCompany Sponsored Life Insurance\r\n401k with Company Match\r\nLocation: Onsite Charlotte, NC\r\nSalary: $25 / hour\r\nJ-18808-Ljbffr","company":"Quiltsoftware","rawCompany":"quiltsoftware","city":"Charlotte","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-07-04T02:46:34.174Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"3. Technical Support Analyst","description":"About Quilt Software\r\nEver wondered how your favorite local shops compete with the big guys? That's where we come in. We're Quilt Software, providing Main Street's unsung heroes – from quirky cheese shops to family-run jewelry stores – with the tools they need to compete. Last year, we helped 14,000+ shops make over $2 billion in sales with our family of industry-specific software solutions.\r\nIf you get a kick out of supporting local businesses, love great software, and want to be part of a company that's powering Main Street, we'd love to chat. Come join us in our quest to keep local retail not just alive, but thriving!\r\nAbout the role\r\nUltimately, our Technical Support Specialists are problem solvers. As a support specialist, you will provide phone and email support to our customer base for their POS software and hardware. You will become a product expert of Quilt's software and work alongside our customers to help them run and manage their stores.\r\nThe ideal candidate will be a technical, critical thinker who understands technology and can use their knowledge to reach resolutions efficiently while providing \"white glove\" customer service. We are looking for someone hungry to grow and learn.\r\nThis role is onsite in our office in Charlotte, NC\r\nJob Responsibilities\r\nThink on your feet and resolve problems quickly\r\nAnswer phone calls and respond to emailed tickets keeping the SLA\r\nMaintain lab environments for testing new updates to software and attempting to replicate issues and potential bugs\r\nMaintain documentation for products and training\r\nTroubleshoot technical problems in Windows and SQL Server\r\nTroubleshoot PC Hardware, Printers, Cash Drawer, Scanner Scales and Network Firewalls\r\nRequired Skills\r\nExperience with PC Hardware troubleshooting\r\nStrong written, telephone, and personal communication skills\r\nExcellent Customer Service softskills and the ability to build and maintain customer relationships\r\nGrowth Mindset - Always Learning\r\nAdvanced knowledge of Windows Operating Systems including Windows 10 Pro, Windows 11 Pro, and Windows Server 2016\r\nExperience with Network Protocols, Switches, and Firewall configuration\r\nWhat we Offer\r\n3 Weeks of PTO, Holidays, and Paid Volunteer Day\r\nGenerous Medical, Dental, and Vision plans with low premiums\r\nPaid Parental Leave\r\nCompany Sponsored Life Insurance\r\n401k with Company Match\r\nLocation: Onsite Charlotte, NC\r\nSalary: $25 / hour\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T02:46:34.174Z","dateModified":"2026-07-04T02:46:34.174Z","hiringOrganization":{"@type":"Organization","name":"Quiltsoftware","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Charlotte","addressRegion":"NC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6ea3579d51fef5991f5cb4fd"},"url":"https://jobsearcher.com/jobs/6ea3579d51fef5991f5cb4fd"}}