{"schemaVersion":"jobsearcher.job.v1","id":"6e7a390ff024e5d7a92f2c5d","url":"https://jobsearcher.com/jobs/6e7a390ff024e5d7a92f2c5d","canonicalUrl":"https://jobsearcher.com/jobs/6e7a390ff024e5d7a92f2c5d","title":"Client Services Associate","description":"Association Headquarters is seeking a highly focused, detail orientated individual to fill our open Client Services Associate position with one of our top client partners. The Client Service Associate is responsible for credentialing day-to-day activities, daily processing/reviewing of new applications and renewal applications and provides assistance with certification operations and serves as a back up to the clients education department in a timely and efficient manner.\r\nEssential Functions\r\nAH Responsibilities\r\nBe a role model for the company culture – embracing core values\r\nAdheres to AMC accreditation policies and procedures\r\nAttends AH meetings –as directed\r\nPursues Professional Development Opportunities – as directed\r\nParticipates in AH Committees/Task Forces when appropriate\r\nExternal Ambassador for AH\r\nClient Responsibilities\r\nResponsible for day-to-day activities related to certification and other products and services.\r\nAssist VP with Exam Item Development Workshops.\r\nProvide high-touch customer service including outreach as needed.\r\nRespond promptly to all inquiries received via email, phone and fax from customers and prospects.\r\nFollow up on initial contacts and maintain lead / prospect list.\r\nMaintain records of telephonic interactions, orders, and accounts.\r\nAssist customers with the certification application/renewal process.\r\nAssist customers with purchase and usage of certification products (e.g., practice exam and CKC).\r\nAssists with processing and reviewing exam and renewal applications, as needed.\r\nResponsible for processing eligibility files and sending scheduling instructions to eligible candidates.\r\nAssists Vice President and Certification Services Manager as a liaison with the Pearson and DRC staff.\r\nAssist in Board Meeting preparation and follow-up as needed.\r\nServes as back up for the education team\r\nContinuing Education Approval Program (CEAP) including application review, follow-up, approval or denial of applications, and summary reports at the end of each week.\r\nServes as customer service back-up as needed.\r\nRepresents the client for external exhibits.\r\nPerform other related duties as required.\r\nThis is not meant to be all-inclusive as other duties may be assigned.\r\nCore Competencies\r\nAppearance, Conduct, and Overall Professionalism – Is able to conduct oneself appropriately in professional settings (This includes Strong Interpersonal Skills, Oral, and Written Communications). Adherence to the AH dress code both in the office and while attending client events. Always conduct themselves in a professional manner.\r\nCore Values – Practices and demonstrates AH's core values.\r\nCustomer Service – Provides world-class customer service as defined by taking care of both internal and external customer needs by delivering professional, high-quality service, before, during, and after needs are identified.\r\nFunctional Competency/Initiative/Creativity (Wants it) – Possess the necessary skills and techniques to achieve the desired goal. Takes on new assignments without direction. Can be counted on to bring new ideas, suggestions, and recommendations in addressing challenges, improvements in processes, and procedures.\r\nProblem Solving/Decision Making (Gets It) – Identifies problems early and develops creative solutions. Decisions are timely and based on sound logical judgment. Possesses the necessary skills to be a leader.\r\nSense of Urgency/Planning and Execution (Has the Capacity) – Develops and adheres to a timeline for all projects. Is willing to put in the time necessary to meet and exceed deadlines. Effectively manages the volume of work and can be counted on to get the job done.\r\nMinimum Qualifications\r\nBachelor's degree preferred, high school diploma required.\r\nAbility to effectively communicate both orally and in written form with management, internal and external customers.\r\nDemonstrate the ability to anticipate and solve practical problems or resolve issues.\r\nProficient in using Gmail to manage email communications, organize inboxes, and respond to customer inquiries in a timely manner.\r\nSkilled at multitasking, adapting to changing priorities, and working independently or as part of a team.\r\nPhysical Demands\r\nIndividuals may need to sit or stand for extended periods of time; may require walking for periods throughout the day. Requires ability to use a computer, read a computer screen, use of a telephone and other office equipment as it relates to the work. Reaching above shoulder height, below the waist or lifting to move or access materials throughout the workday. Proper lifting techniques required. May include lifting to 25 pounds for files, presentation equipment/documents and computer printouts on certain occasions. Vision acuity: duties may require the ability to identify and discern colors accurately, to focus and see both close and far away. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. This position is partially remote, with the ability to travel to AH Headquarters for one week each month to attend in-person meetings, collaborate with team members, and participate in organizational activities. The position follows a standard 37.5-hour work week, with work hours scheduled according to business needs. Occasional flexibility may be required to meet deadlines or support operational priorities. Travel is a component of this role and may include transportation by airplane, car, or train for meetings, training, conferences, or other business-related activities. Employees working remotely are expected to maintain a dedicated, professional workspace with reliable internet access to effectively perform their job duties.\r\nWhat we offer – Employee Company Benefits\r\nHybrid / Flexible work schedules available\r\nMedical, Dental, and Vision\r\nCompany paid basic life insurance, short-term, and long-term disability\r\nVoluntary Life Insurance – Employee Paid\r\nAFLAC available\r\nPaid Time Off (PTO) accrual and Paid holidays\r\n401k retirement plan available\r\nTraining and Development opportunities\r\nOur Diversity, Equity, & Inclusion Statement\r\nAssociation Headquarters is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to the following; race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status), language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique.\r\nJ-18808-Ljbffr","company":"Ahint","rawCompany":"ahint","city":"Laurel","state":"MT","isRemote":false,"isActive":false,"createdAt":"2026-07-16T02:15:14.322Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"}],"industries":[{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Services Associate","description":"Association Headquarters is seeking a highly focused, detail orientated individual to fill our open Client Services Associate position with one of our top client partners. The Client Service Associate is responsible for credentialing day-to-day activities, daily processing/reviewing of new applications and renewal applications and provides assistance with certification operations and serves as a back up to the clients education department in a timely and efficient manner.\r\nEssential Functions\r\nAH Responsibilities\r\nBe a role model for the company culture – embracing core values\r\nAdheres to AMC accreditation policies and procedures\r\nAttends AH meetings –as directed\r\nPursues Professional Development Opportunities – as directed\r\nParticipates in AH Committees/Task Forces when appropriate\r\nExternal Ambassador for AH\r\nClient Responsibilities\r\nResponsible for day-to-day activities related to certification and other products and services.\r\nAssist VP with Exam Item Development Workshops.\r\nProvide high-touch customer service including outreach as needed.\r\nRespond promptly to all inquiries received via email, phone and fax from customers and prospects.\r\nFollow up on initial contacts and maintain lead / prospect list.\r\nMaintain records of telephonic interactions, orders, and accounts.\r\nAssist customers with the certification application/renewal process.\r\nAssist customers with purchase and usage of certification products (e.g., practice exam and CKC).\r\nAssists with processing and reviewing exam and renewal applications, as needed.\r\nResponsible for processing eligibility files and sending scheduling instructions to eligible candidates.\r\nAssists Vice President and Certification Services Manager as a liaison with the Pearson and DRC staff.\r\nAssist in Board Meeting preparation and follow-up as needed.\r\nServes as back up for the education team\r\nContinuing Education Approval Program (CEAP) including application review, follow-up, approval or denial of applications, and summary reports at the end of each week.\r\nServes as customer service back-up as needed.\r\nRepresents the client for external exhibits.\r\nPerform other related duties as required.\r\nThis is not meant to be all-inclusive as other duties may be assigned.\r\nCore Competencies\r\nAppearance, Conduct, and Overall Professionalism – Is able to conduct oneself appropriately in professional settings (This includes Strong Interpersonal Skills, Oral, and Written Communications). Adherence to the AH dress code both in the office and while attending client events. Always conduct themselves in a professional manner.\r\nCore Values – Practices and demonstrates AH's core values.\r\nCustomer Service – Provides world-class customer service as defined by taking care of both internal and external customer needs by delivering professional, high-quality service, before, during, and after needs are identified.\r\nFunctional Competency/Initiative/Creativity (Wants it) – Possess the necessary skills and techniques to achieve the desired goal. Takes on new assignments without direction. Can be counted on to bring new ideas, suggestions, and recommendations in addressing challenges, improvements in processes, and procedures.\r\nProblem Solving/Decision Making (Gets It) – Identifies problems early and develops creative solutions. Decisions are timely and based on sound logical judgment. Possesses the necessary skills to be a leader.\r\nSense of Urgency/Planning and Execution (Has the Capacity) – Develops and adheres to a timeline for all projects. Is willing to put in the time necessary to meet and exceed deadlines. Effectively manages the volume of work and can be counted on to get the job done.\r\nMinimum Qualifications\r\nBachelor's degree preferred, high school diploma required.\r\nAbility to effectively communicate both orally and in written form with management, internal and external customers.\r\nDemonstrate the ability to anticipate and solve practical problems or resolve issues.\r\nProficient in using Gmail to manage email communications, organize inboxes, and respond to customer inquiries in a timely manner.\r\nSkilled at multitasking, adapting to changing priorities, and working independently or as part of a team.\r\nPhysical Demands\r\nIndividuals may need to sit or stand for extended periods of time; may require walking for periods throughout the day. Requires ability to use a computer, read a computer screen, use of a telephone and other office equipment as it relates to the work. Reaching above shoulder height, below the waist or lifting to move or access materials throughout the workday. Proper lifting techniques required. May include lifting to 25 pounds for files, presentation equipment/documents and computer printouts on certain occasions. Vision acuity: duties may require the ability to identify and discern colors accurately, to focus and see both close and far away. Primary environment: ambient room temperatures, lighting and traditional office equipment as found in a typical office environment. This position is partially remote, with the ability to travel to AH Headquarters for one week each month to attend in-person meetings, collaborate with team members, and participate in organizational activities. The position follows a standard 37.5-hour work week, with work hours scheduled according to business needs. Occasional flexibility may be required to meet deadlines or support operational priorities. Travel is a component of this role and may include transportation by airplane, car, or train for meetings, training, conferences, or other business-related activities. Employees working remotely are expected to maintain a dedicated, professional workspace with reliable internet access to effectively perform their job duties.\r\nWhat we offer – Employee Company Benefits\r\nHybrid / Flexible work schedules available\r\nMedical, Dental, and Vision\r\nCompany paid basic life insurance, short-term, and long-term disability\r\nVoluntary Life Insurance – Employee Paid\r\nAFLAC available\r\nPaid Time Off (PTO) accrual and Paid holidays\r\n401k retirement plan available\r\nTraining and Development opportunities\r\nOur Diversity, Equity, & Inclusion Statement\r\nAssociation Headquarters is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to the following; race, creed, color, national origin, nationality, ethnicity, ancestry, age, sex (including pregnancy), family status, marital/civil union status, religion, domestic partnership status, affectional or sexual orientation, gender identity and expression, atypical hereditary cellular or blood trait, genetic information, liability for military service, and mental or physical disability (including perceived disability, and AIDS and HIV status), language, national origin, political affiliation, socio-economic status, and other characteristics that make our employees unique.\r\nJ-18808-Ljbffr","datePosted":"2026-07-16T02:15:14.322Z","dateModified":"2026-07-16T02:15:14.322Z","hiringOrganization":{"@type":"Organization","name":"Ahint","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Laurel","addressRegion":"MT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6e7a390ff024e5d7a92f2c5d"},"url":"https://jobsearcher.com/jobs/6e7a390ff024e5d7a92f2c5d"}}