{"schemaVersion":"jobsearcher.job.v1","id":"6e243ba9cd36135dec38534f","url":"https://jobsearcher.com/jobs/6e243ba9cd36135dec38534f","canonicalUrl":"https://jobsearcher.com/jobs/6e243ba9cd36135dec38534f","title":"Support Engineer","description":"Description:\n\nKeyMark is looking for self-motivated individuals seeking to begin their career by joining our Support Engineering Team. The focus of this role is to become an expert on KeyMark software and solutions.\n\nYou will learn the necessary skills and obtain the industry certifications to perform the job. Previous tech support experience is beneficial and preferred but not required.\n\nThis is not your typical IT helpdesk position. The initial focus of this job is to learn the software that KeyMark sells to be able to assist our customers with issues reported with their solutions. You will receive product training and certifications to handle any issue that may be reported by our customers. On any given day, engineers may be assisting with a wide range of issues such as:\n\nUpgrades\n\nTroubleshooting issues related to database performance\n\nWeb servers, infrastructure, architecture, permissions, antivirus, networking\n\nDebugging C#, JavaScript, or HTML code as these items pertain to our software solutions\n\nRequirements:\n\nSupport KeyMark’s growing portfolio of AI-based products, as this will be a key focus area for the Support Engineering team going forward.\nObtain and maintain product certifications and training.\nDeliver direct technical support to customers.\nProvide remote assistance to customers performing product upgrades.\nManage customer escalations to timely completion and assist in root cause analysis and solutions.\nApply sound troubleshooting techniques and principles to solve complicated problems.\nAnalyze and clarify customer queries through troubleshooting and researching existing knowledge base articles/known issues. Seek assistance from senior team members as needed.\nParticipate in the after-hours/weekend support (on call) rotation.\nDocument and record all activity and communication with customers within our tracking system for customer calls and emails.\nDebug, update, and rewrite custom code to resolve problems or modernize code as part of upgrades. This is a small portion of the work we do, but it is important.\nBuild and maintain strong, cooperative relationships with the support departments of KeyMark business partners.\nWork with Senior Support Engineers and Support Engineering Management staff to set objectives.\nKnow when to ask for help and when to help others.\n\nExperience\n\nPrefer multiple years of customer interface, via helpdesk or other professional working experience.\n\nEducation & Certifications\n\nBachelor’s degree in computer science, Computer Information Systems, Computer Engineering, MIS, or IT, or equivalent working experience required.\n\nKnowledge & Technical Skills\n\nKnowledge of artificial intelligence (AI) concepts and tools is preferred, as this role will be heavily focused on supporting KeyMark’s AI-based product offerings.\nStrong verbal and written communication skills necessary to work with customers, vendors, and other KeyMark teams.\nStrong documentation skills to detail customer interaction, problem definition, troubleshooting and issue resolution.\nTroubleshooting skills with the ability to resolve complex technical problems.\nBasic knowledge of Windows Server, Active Directory, Internet Information Server, and SQL Server is preferred but not required.\nCritical thinking, logical and analytical skills\nAbility to work both independently and with a team, as well as follow direction from management.\nMust have strong understanding of object-oriented programming (such as C#, C++, JavaScript) as well as HTML. Coding and development are approximately 10% of the time spent on the job, but it is important to have these skills to be successful.\n\nOther\n\nDisciplined work habits, attention to detail, and a strong sense of self-motivation. Proven ability to work well in a team environment\nExhibited organizational and time management skills necessary to work on multiple tasks in parallel.\nAbility to take initiative and adapt to direction changes and challenges.\n\nTravel Requirements\n\nBetween 0% and undoubtably less than 10%\n\nSpecial Working Conditions\n\nNone.\n\nAdditional Information\n\nDue to the nature of the business, some after-hours and weekend work may be required.\n\nWho is KeyMark, Inc.?\n\nKeyMark is an industry leader in business process automation and consulting. We sell, install, and configure award-winning software solutions for our customers.","company":"Keymark","rawCompany":"keymark","city":"Liberty","state":"SC","isRemote":false,"isActive":false,"createdAt":"2026-08-12T10:53:02.721Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Engineer","description":"Description:\n\nKeyMark is looking for self-motivated individuals seeking to begin their career by joining our Support Engineering Team. The focus of this role is to become an expert on KeyMark software and solutions.\n\nYou will learn the necessary skills and obtain the industry certifications to perform the job. Previous tech support experience is beneficial and preferred but not required.\n\nThis is not your typical IT helpdesk position. The initial focus of this job is to learn the software that KeyMark sells to be able to assist our customers with issues reported with their solutions. You will receive product training and certifications to handle any issue that may be reported by our customers. On any given day, engineers may be assisting with a wide range of issues such as:\n\nUpgrades\n\nTroubleshooting issues related to database performance\n\nWeb servers, infrastructure, architecture, permissions, antivirus, networking\n\nDebugging C#, JavaScript, or HTML code as these items pertain to our software solutions\n\nRequirements:\n\nSupport KeyMark’s growing portfolio of AI-based products, as this will be a key focus area for the Support Engineering team going forward.\nObtain and maintain product certifications and training.\nDeliver direct technical support to customers.\nProvide remote assistance to customers performing product upgrades.\nManage customer escalations to timely completion and assist in root cause analysis and solutions.\nApply sound troubleshooting techniques and principles to solve complicated problems.\nAnalyze and clarify customer queries through troubleshooting and researching existing knowledge base articles/known issues. Seek assistance from senior team members as needed.\nParticipate in the after-hours/weekend support (on call) rotation.\nDocument and record all activity and communication with customers within our tracking system for customer calls and emails.\nDebug, update, and rewrite custom code to resolve problems or modernize code as part of upgrades. This is a small portion of the work we do, but it is important.\nBuild and maintain strong, cooperative relationships with the support departments of KeyMark business partners.\nWork with Senior Support Engineers and Support Engineering Management staff to set objectives.\nKnow when to ask for help and when to help others.\n\nExperience\n\nPrefer multiple years of customer interface, via helpdesk or other professional working experience.\n\nEducation & Certifications\n\nBachelor’s degree in computer science, Computer Information Systems, Computer Engineering, MIS, or IT, or equivalent working experience required.\n\nKnowledge & Technical Skills\n\nKnowledge of artificial intelligence (AI) concepts and tools is preferred, as this role will be heavily focused on supporting KeyMark’s AI-based product offerings.\nStrong verbal and written communication skills necessary to work with customers, vendors, and other KeyMark teams.\nStrong documentation skills to detail customer interaction, problem definition, troubleshooting and issue resolution.\nTroubleshooting skills with the ability to resolve complex technical problems.\nBasic knowledge of Windows Server, Active Directory, Internet Information Server, and SQL Server is preferred but not required.\nCritical thinking, logical and analytical skills\nAbility to work both independently and with a team, as well as follow direction from management.\nMust have strong understanding of object-oriented programming (such as C#, C++, JavaScript) as well as HTML. Coding and development are approximately 10% of the time spent on the job, but it is important to have these skills to be successful.\n\nOther\n\nDisciplined work habits, attention to detail, and a strong sense of self-motivation. Proven ability to work well in a team environment\nExhibited organizational and time management skills necessary to work on multiple tasks in parallel.\nAbility to take initiative and adapt to direction changes and challenges.\n\nTravel Requirements\n\nBetween 0% and undoubtably less than 10%\n\nSpecial Working Conditions\n\nNone.\n\nAdditional Information\n\nDue to the nature of the business, some after-hours and weekend work may be required.\n\nWho is KeyMark, Inc.?\n\nKeyMark is an industry leader in business process automation and consulting. We sell, install, and configure award-winning software solutions for our customers.","datePosted":"2026-08-12T10:53:02.721Z","dateModified":"2026-08-12T10:53:02.721Z","hiringOrganization":{"@type":"Organization","name":"Keymark","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Liberty","addressRegion":"SC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6e243ba9cd36135dec38534f"},"url":"https://jobsearcher.com/jobs/6e243ba9cd36135dec38534f"}}