{"schemaVersion":"jobsearcher.job.v1","id":"6e1be9d3c9d6cad7f577a16d","url":"https://jobsearcher.com/jobs/6e1be9d3c9d6cad7f577a16d","canonicalUrl":"https://jobsearcher.com/jobs/6e1be9d3c9d6cad7f577a16d","title":"Help Desk Technician","description":"\\*Job Overview\\*\n\nWe are seeking a Help Desk Analyst to join our team and provide technical support to our internal users. The ideal candidate will have a strong technical background and excellent problem-solving skills.\n\n\\*Responsibilities\\*\n\n- Respond to user inquiries and troubleshoot technical issues via phone, email, or in person\n\n- Provide support for software applications, hardware, and network-related problems\n\n- Utilize ticketing system to track and document support requests\n\n- Assist with desktop support including software installations, updates, and configurations\n\n- Collaborate with IT teams to escalate complex issues as needed\n\n- Maintain knowledge base articles for common technical problems\n\n\\*Requirements\\*\n\n- Proficiency in software troubleshooting and operating systems\n\n- Knowledge of computer hardware components and peripherals\n\n- Familiarity with Office suite, SCCM, and Windows operating systems\n\n- Understanding of LAN, WAN, VPN technologies\n\n- Strong customer service skills and ability to communicate technical information clearly\n\nJob Types: Full-time, Part-time\n\nPay: From $18.00 per hour\n\nBenefits:\n* Employee assistance program\n* Employee discount\n* Flexible schedule\n* Professional development assistance\n\nWork Location: In person","company":"Tech Docs","rawCompany":"tech docs","city":"Upland","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-22T15:56:35.016Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk Technician","description":"\\*Job Overview\\*\n\nWe are seeking a Help Desk Analyst to join our team and provide technical support to our internal users. The ideal candidate will have a strong technical background and excellent problem-solving skills.\n\n\\*Responsibilities\\*\n\n- Respond to user inquiries and troubleshoot technical issues via phone, email, or in person\n\n- Provide support for software applications, hardware, and network-related problems\n\n- Utilize ticketing system to track and document support requests\n\n- Assist with desktop support including software installations, updates, and configurations\n\n- Collaborate with IT teams to escalate complex issues as needed\n\n- Maintain knowledge base articles for common technical problems\n\n\\*Requirements\\*\n\n- Proficiency in software troubleshooting and operating systems\n\n- Knowledge of computer hardware components and peripherals\n\n- Familiarity with Office suite, SCCM, and Windows operating systems\n\n- Understanding of LAN, WAN, VPN technologies\n\n- Strong customer service skills and ability to communicate technical information clearly\n\nJob Types: Full-time, Part-time\n\nPay: From $18.00 per hour\n\nBenefits:\n* Employee assistance program\n* Employee discount\n* Flexible schedule\n* Professional development assistance\n\nWork Location: In person","datePosted":"2026-08-22T15:56:35.016Z","dateModified":"2026-08-22T15:56:35.016Z","hiringOrganization":{"@type":"Organization","name":"Tech Docs","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Upland","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6e1be9d3c9d6cad7f577a16d"},"url":"https://jobsearcher.com/jobs/6e1be9d3c9d6cad7f577a16d"}}