{"schemaVersion":"jobsearcher.job.v1","id":"6e16ed7ca70e095ba6b3652c","url":"https://jobsearcher.com/jobs/6e16ed7ca70e095ba6b3652c","canonicalUrl":"https://jobsearcher.com/jobs/6e16ed7ca70e095ba6b3652c","title":"Technical Implementation Engineer","description":"Do you want to join a company that:\nhas been voted a Top Workplace in the Madison, WI area for the seventh year in a row?\nis a family-based company that values a work-life balance?\nhas quarterly in-office chair massages available at no cost to its team members?\nhas implemented solar panels to help reduce its carbon footprint?\nAt Amtelco, we believe in the importance of individuals, the diversity they bring, and the power of teamwork. We listen to our team members and select initiatives that are important to them. Join our family-owned business where we value work-life balance and create a fun, supportive, inclusive environment for our team members to succeed in!\nAmtelco is the leader in developing SQL-based applications that are an open platform for critical interoperability in Healthcare and Commercial markets throughout the United States. We have received more than 30 U.S. Patents for telephony software, data handling methodologies, and telephone switching devices!\nWe’re actively seeking a skilled Technical Implementation Engineer in our Customer Care/Implementation department that will ultimately contribute to our mission of working with our family of customers to provide the very best products and support while creating a successful long-term partnership.\nThis full-time position is based at Amtelco’s corporate headquarters in McFarland, WI and reports to our VP of Implementation. Determined by your director, the benefit of a hybrid workplace model occurs at different times for each employee based on job performance.\nHow will I make an impact?\nRemotely help set up equipment for client use, performing or ensuring proper installation of operating systems, databases, or appropriate software\nInstall and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications\nMaintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities\nRead technical manuals, confer with users, or conduct computer diagnostics to investigate & resolve problems or to provide technical assistance & support\nRefer major hardware or software problems or defective products to the Team Lead and hardware and/or software departments for resolution\nConfer with team, clients, and management to establish requirements for new systems or modifications\nPrepare evaluations of software or hardware and recommend improvements or upgrades\nWork with customer-provided resources to install, validate, and support Amtelco software\nSupport after-hours go-lives remotely\nOther duties as assigned\nWhat does success look like in this role?\nBachelor’s degree preferred, Associate degree required\nWindows 10 experience (A+ level) required\nSome programming and database (MS SQL, Access) knowledge and experience preferred\nCustomer & Personal Service – knowledge of principles and processes for providing exceptional customer and personal services, including customer needs assessments, quality standards for services, and evaluations of customer satisfaction\nComplex Problem Solving – strong ability to identify complex problems and review related information to develop & evaluate options and implement solutions\nTelecommunications – knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems\nTime Management – ability to manage one’s own time and the time of others\nJudgement and Decision Making – ability to consider the relative costs and benefits of potential actions in order to choose the most appropriate one\nClerical – knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology\nEngineering and Technology – knowledge of the practical application of engineering science and technology, including applying principals, techniques, procedures, and equipment to the design and production of various goods and services\nSystems Analysis – ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes\nExperience in an answering service or healthcare environment helpful\nAmtelco complies with all federal laws regarding employment eligibility verification. All employees must maintain valid authorization to work in the United States throughout their employment. Employees whose work authorization is temporary are responsible for ensuring it remains valid and for providing updated documentation before the current authorization expires. Amtelco does not provide immigration sponsorship for work authorization (for example, H-1B, TN, or similar employment visas). Employment cannot continue if valid work authorization cannot be maintained.\nAmtelco is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including gender identity or expression), sexual orientation, national origin, ancestry, age, disability, genetic information, military status, marital status, or any other characteristic protected by law. We also provide reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs, in accordance with applicable laws. We are committed to a diverse and inclusive workplace where all individuals are valued for their unique backgrounds, skills, and perspectives.\nPay: $50,000.00 - $60,000.00 per year\nBenefits:\n401(k)\nDental insurance\nEmployee assistance program\nFlexible schedule\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nVision insurance\nEducation:\nAssociate (Required)\nExperience:\nSoftware implementation: 1 year (Preferred)\nAbility to Commute:\nMcFarland, WI 53558 (Required)\nWork Location: Hybrid remote in McFarland, WI 53558","company":"Amtelco","rawCompany":"amtelco","city":"McFarland","state":"WI","isRemote":false,"isActive":false,"createdAt":"2026-08-03T22:20:45.553Z","occupations":[{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541690","title":"Other Scientific and Technical Consulting Services","slug":"other-scientific-and-technical-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Implementation Engineer","description":"Do you want to join a company that:\nhas been voted a Top Workplace in the Madison, WI area for the seventh year in a row?\nis a family-based company that values a work-life balance?\nhas quarterly in-office chair massages available at no cost to its team members?\nhas implemented solar panels to help reduce its carbon footprint?\nAt Amtelco, we believe in the importance of individuals, the diversity they bring, and the power of teamwork. We listen to our team members and select initiatives that are important to them. Join our family-owned business where we value work-life balance and create a fun, supportive, inclusive environment for our team members to succeed in!\nAmtelco is the leader in developing SQL-based applications that are an open platform for critical interoperability in Healthcare and Commercial markets throughout the United States. We have received more than 30 U.S. Patents for telephony software, data handling methodologies, and telephone switching devices!\nWe’re actively seeking a skilled Technical Implementation Engineer in our Customer Care/Implementation department that will ultimately contribute to our mission of working with our family of customers to provide the very best products and support while creating a successful long-term partnership.\nThis full-time position is based at Amtelco’s corporate headquarters in McFarland, WI and reports to our VP of Implementation. Determined by your director, the benefit of a hybrid workplace model occurs at different times for each employee based on job performance.\nHow will I make an impact?\nRemotely help set up equipment for client use, performing or ensuring proper installation of operating systems, databases, or appropriate software\nInstall and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications\nMaintain records of daily data communication transactions, problems, and remedial actions taken, or installation activities\nRead technical manuals, confer with users, or conduct computer diagnostics to investigate & resolve problems or to provide technical assistance & support\nRefer major hardware or software problems or defective products to the Team Lead and hardware and/or software departments for resolution\nConfer with team, clients, and management to establish requirements for new systems or modifications\nPrepare evaluations of software or hardware and recommend improvements or upgrades\nWork with customer-provided resources to install, validate, and support Amtelco software\nSupport after-hours go-lives remotely\nOther duties as assigned\nWhat does success look like in this role?\nBachelor’s degree preferred, Associate degree required\nWindows 10 experience (A+ level) required\nSome programming and database (MS SQL, Access) knowledge and experience preferred\nCustomer & Personal Service – knowledge of principles and processes for providing exceptional customer and personal services, including customer needs assessments, quality standards for services, and evaluations of customer satisfaction\nComplex Problem Solving – strong ability to identify complex problems and review related information to develop & evaluate options and implement solutions\nTelecommunications – knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems\nTime Management – ability to manage one’s own time and the time of others\nJudgement and Decision Making – ability to consider the relative costs and benefits of potential actions in order to choose the most appropriate one\nClerical – knowledge of administrative and clerical procedures and systems, such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology\nEngineering and Technology – knowledge of the practical application of engineering science and technology, including applying principals, techniques, procedures, and equipment to the design and production of various goods and services\nSystems Analysis – ability to determine how a system should work and how changes in conditions, operations, and the environment will affect outcomes\nExperience in an answering service or healthcare environment helpful\nAmtelco complies with all federal laws regarding employment eligibility verification. All employees must maintain valid authorization to work in the United States throughout their employment. Employees whose work authorization is temporary are responsible for ensuring it remains valid and for providing updated documentation before the current authorization expires. Amtelco does not provide immigration sponsorship for work authorization (for example, H-1B, TN, or similar employment visas). Employment cannot continue if valid work authorization cannot be maintained.\nAmtelco is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including gender identity or expression), sexual orientation, national origin, ancestry, age, disability, genetic information, military status, marital status, or any other characteristic protected by law. We also provide reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs, in accordance with applicable laws. We are committed to a diverse and inclusive workplace where all individuals are valued for their unique backgrounds, skills, and perspectives.\nPay: $50,000.00 - $60,000.00 per year\nBenefits:\n401(k)\nDental insurance\nEmployee assistance program\nFlexible schedule\nFlexible spending account\nHealth insurance\nHealth savings account\nLife insurance\nPaid time off\nVision insurance\nEducation:\nAssociate (Required)\nExperience:\nSoftware implementation: 1 year (Preferred)\nAbility to Commute:\nMcFarland, WI 53558 (Required)\nWork Location: Hybrid remote in McFarland, WI 53558","datePosted":"2026-08-03T22:20:45.553Z","dateModified":"2026-08-03T22:20:45.553Z","hiringOrganization":{"@type":"Organization","name":"Amtelco","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"McFarland","addressRegion":"WI","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"6e16ed7ca70e095ba6b3652c"},"url":"https://jobsearcher.com/jobs/6e16ed7ca70e095ba6b3652c"}}